Online Check-in(s) for Continuing Stay reservations

[PiperPilot]

What do people do for a "Continuing Stay" (multiple connected reservations for the same room) with regards to "Online Check-in"?

Do you online check-in for the first reservation only -or- do you online check-in for each individual reservation in MDE? Any real-world experiences? Thanks.

 

[CarolynFH]

What do people do for a "Continuing Stay" (multiple connected reservations for the same room) with regards to "Online Check-in"?

Do you online check-in for the first reservation only -or- do you online check-in for each individual reservation in MDE? Any real-world experiences? Thanks.

We do online checkin for each reservation - the system regards them as separate reservations, so we treat them as separate. Where it asks what time we expect to arrive at the resort for the 2nd stay, we put in an early morning time, like 9:00 AM.

When you actually arrive for the very first reservation, it's important to go to the front desk and confirm that the "continuing stay" notation is there on all of the relevant reservations. If it's not, that's the time to fix it!

 

[WilsonFlyer]

I usually just link mine via MS or at the front desk. What's the advantage of doing it this way?

 

[Sandisw]

If I have a continuous stay that can’t be merged because each part is on a different one of my membership, I do online check in for both.

I then stop at the front desk when I arrive and check to see if they have kept us in the same room….so far, they always have.

If they are booked on the same membership, and are the same room type and resort, then I contact Ms and have them combine into one before I go.

 

[PiperPilot]

Yes, the reservations have been noted to connect the stays with Member Services (i.e. cannot merge).

 

[PiperPilot]

I usually just link mine via MS or at the front desk. What's the advantage of doing it this way?

There will not be any "advantage" and it will likely be a worst practice to only use "online check-in". I expect you will be moving to different rooms with this approach (knock, knock, housekeeping ...).

As you indicated, best practice is to call Member Services at least one week before check-in to add a note to the reservations to request a "continuing stay" for the same room type, same resort. Making this request at arrival, at the Front Desk gives the room assigner less advance notice to resolve the situation. Verifying at arrival at the Front Desk was always part of the process before "online check-in" replaced many of the Front Desk interactions.

 

[Sandisw]

There will not be any "advantage" and it will likely be a worst practice to only use "online check-in". I expect you will be moving to different rooms with this approach (knock, knock, housekeeping ...).

As you indicated, best practice is to call Member Services at least one week before check-in to add a note to the reservations to request a "continuing stay" for the same room type, same resort. Making this request at arrival, at the Front Desk gives the room assigner less advance notice to resolve the situation. Verifying at arrival at the Front Desk was always part of the process before "online check-in" replaced many of the Front Desk interactions.

We actually do it months in advance vs waiting until a week just be be sure.