Online check in disaster!

[Sheribo]

We are currently staying at SSR and did the online check in but when we arrived we found that we were in the Paddock. We booked at the 11 month window and requested the Grandstand or Congress park since we haven't stayed in either before. When I said that I would like to be moved, I was told that I hadn't made any requests when I did online check in and that my previous request was wiped out at that point. After that, the room is randomly assigned. The only requests that you can make when you do the online check in is 'ground floor' or 'close to transportation'.

They did not have a separate desk or person to hand out check in packages. We all waited in the same line up and the CM just walked to a trolley and pulled the premade package from a bin. We did everything the same way as before.

And yes, they did move us but I will not do online check in again. OK, down to the bar!

 

[WilsonFlyer]

Thanks for learning that lesson for the rest of us.

So much for online check-in. Proof yet again that if Disney can screw up something online, they will.

They can throw the online check-in up. None of us will ever use it again after this. Way to go DVC!!!!

 

[CarolA]

Thanks for learning that lesson for the rest of us.

So much for online check-in. Proof yet again that if Disney can screw up something online, they will.

They can throw the online check-in up. None of us will ever use it again after this. Way to go DVC!!!!

Some of us weren't planning to use it anyway! And I don't find the Paddock to be a "disaster" LOL! I have stayed there, it was great and everything else is a request!

The "disaster" will be when on line check in "cancels" your reservation.

 

[disneynutz]

Please share your experiance with the DVC Member Satisfaction Team. dvcmembersatisfactionteam@disneyvacationclub.com

 

[timandlesley]

How terrible! So they won't let you select a certain section through online checkin? If that's the case then I definitely won't be using that service!
Lesley

 

[Anal Annie]

I'm sorry you had to find out the hard way that it's another stoopid IT move by Disney. That settles it for me - I won't be using the system! Hope the rest of your trip improves!!

 

[BWV Dreamin]

Some of us weren't planning to use it anyway! And I don't find the Paddock to be a "disaster" LOL! I have stayed there, it was great and everything else is a request!

The "disaster" will be when on line check in "cancels" your reservation.

Hmmm....nope, will checkin the old fashion way (you'd be surprised what room a $20 bill gets you!)

 

[Melani]

We are currently staying at SSR and did the online check in but when we arrived we found that we were in the Paddock. We booked at the 11 month window and requested the Grandstand or Congress park since we haven't stayed in either before. When I said that I would like to be moved, I was told that I hadn't made any requests when I did online check in and that my previous request was wiped out at that point.

- what happened to the smilie that was taking notes?

 

[dairyqueenmom]

I hate to be a downer, but not getting the building you requested doesn't seem like a disaster to me. Having your reservation wiped out and no rooms available is a disaster. A request is just that, a request. Even if your request was noted it doesn't mean you are going to get it. Thank you for letting us know that your requests are wiped when you check in on line, I will probably not check in online now. Sometimes the drama is too much for me on disboards over requests not granted.

 

[White_Sox_Fan]

I am checking in on Friday and did online check-in. I also had a request in for Congress Park or Grandstand, as well as a second reservation with a request that we be located as near together as possible. Could I just contact the resort on Friday morning and reiterate my request? Would anyone know the number I would call?

 

[dis-happy]

SSR may not have a separate area, but last week at WL there was a sign at the very end of the counter (and a CM standing there) for those that did on-line check in. For that part, at least, YMMV at the different resorts.

 

[Liljam]

I am checking in on Friday and did online check-in. I also had a request in for Congress Park or Grandstand, as well as a second reservation with a request that we be located as near together as possible. Could I just contact the resort on Friday morning and reiterate my request? Would anyone know the number I would call?

Call SSR directly a few days ahead of Friday - Maybe on Tuesday or Wednesday, and tell them your situation and that you realize requests aren't guaranteed but that you'd like to try to make sure that the requests stay on your check in since you also heard that only "ground floor" and "near Transportation" can be requested for online check in. They will most likely be clueless, tell you to call MS or transfer you and you should call back a few more times and hopefully it will work out for you.

MS told me to call the resort directly about my Grandstand request for the GV I had booed in 08 because they assign those earlier than other rooms (according to what I was told then) so I called two days ahead of time and verified the request and was told that they would try their best to make it work because they were assigning rooms at that time. Our request came through but we also arrived at 11am and our room was already ready. I would just double check with the resort.

 

[BWV Dreamin]

This whole online check-in process is not saving anyone any time, when we still are calling the resort to make sure our requests are in writing. Lots of redundency here....why isn't there a blank "request" field to type in everything?

 

[bookwormde]

Sorry for your problems, but thanks for posting and saving the rest of us from falling into this “trap”. Until they fix this situation on line booking seems “dead” for anyone who is informed and uses room requests.

bookwormde

 

[RoutemanDan]

SSR does have a seperate area, it's to the right when you walk in the carriage house, right under the sign online check-in. Used it myself and everything worked fine.

 

[Starr W.]

Some of us weren't planning to use it anyway! And I don't find the Paddock to be a "disaster" LOL! I have stayed there, it was great and everything else is a request!

The "disaster" will be when on line check in "cancels" your reservation.

Good Morning CarolA! I too don't really see the benefit of online check in and wasn't planning on using it.

Disaster=cancelled reservation no matter be it at WDW or any place else.

 

[BostonDisneyKid]

Hmmm....nope, will checkin the old fashion way (you'd be surprised what room a $20 bill gets you!)

It has been my experience that when Mr. Andrew Jackson speaks, he can get quite a bit done almost anywhere, anytime. Mr Grant and Mr. Franklin have even more "pull" oddly enough...

 

[WoodysRoundup]

It has been my experience that when Mr. Andrew Jackson speaks, he can get quite a bit done almost anywhere, anytime. Mr Grant and Mr. Franklin have even more "pull" oddly enough...

What do you do......slide the bill to the check in person as you're giving your info.? Aren't DVC rooms already assigned by then? I'm up for that if it works.

 

[lisah0711]

I'd like to know, too.

 

[lugnut33]

I'd like to know, too.

Yeah, please tell us how this special system works.