Online ADRs Thread (Updated FAQ 9/9/9)

[SEC]

If I have a DVC reservation, can I make my dining reservations online also? If not, I will not be happy!

 

[MountNittany]

I wish you could search a time range too. Overall, I like the system a lot more than calling in and waiting on hold.

 

[TRICKY_TINK]

What are the travel agent issues? I won't be able to make my own reservations?

 

[LuvMy3Monkeys]

I wish you could search a time range too. Overall, I like the system a lot more than calling in and waiting on hold.

After making all of my adrs this morning... I kind of played with the sytem a little. It looks as though when you request a time it is searching 1/2 hour on either side of your time.

For example, when I put in 5:30 for 1900 park fare, it gave me 5:10 and 5:35. I then put in ohanas for 9:10am, and it gave me just 9:15. When I moved the time to 10am, it gave me 9:45 and 10:20. The first time I plugged in (9:10am) was 5 minutes short of giving me the 9:45 time, because 30 minutes prior would have been 9:15.

Of course this has not been confirmed, but curiosity got the best of me and after several attempts, it looks like this is the window it's using.

If you are looking for dinner around 5-6pm, just try putting in 5:30 and it will search a little on each side for you. I have yet to have it come up with more than two choices (not including all the alternative restaurant choices listed below your main choice).

I too am disappointed that you can search all ten days at a certain time, but you can't search just one specific day for any time. Hopefully they will fix that. All in all, the system is awesome! I love it!

Now, just dreading getting up the next 3 morning to do the same thing (14 night trip... urgh!). I'm in Ohio, so I am just waking up early... but I can't help but wonder... everyone out West- are you staying up until 3am and making your ADRs, or are you waking up at 3am to make them

 

[IBelieveInTheMagic]

I book in 13 days too! Woohoo! As of right now, if you booked w/ a TA (like I did...and even w/ this glitch, I do NOT regret it), you can't access the +10 feature of the online booking system. (You CAN make an ADR, but only for the 1st day of your trip.)For some reason, the system doesn't recognize the TA res #...someone posted it may be an issue w/ the phone number... Hopefully, in the next 13 days they'll figure out a way to fix this (AND DVC bookings, too!!)

Your TA CAN use their online system to access the 90+10. The TA system doesn't request your phone number.

Or, you can CALL the WDW-DINE & make your ADR's 90+10 yourself on the phone.

So, if you want to do your ADR's for your whole trip, either have your TA do it, or call at 7am EST when the phone lines open...

Thank you for taking the time to reply! This is exactly how I understood it and was afraid of this. I agree, worse case I'll call in at 7am like others, but it sure would be wonderful to have this issue corrected!!

Others have said it's a phone number issue and I want to understand this clearly that is it NOT, correct? I've seen our home number listed in the reservation area and even tried my cel number just in case and others have proven by calling and updating the phone number, it still did not work - correct?

How exciting we're going the same time! Wishing you lots of luck as well. We're almost there...

Heather

 

[Condorman]

I guess I'll never quite understand the TA complaint. Let them make the ADRs for you, and print off hard copies and send them to you, and forward the confirmation e-mails to you. Isn't that why you hired the TA?

 

[jkthorstad]

Just wanted to let everyone know: I just talked to Web Tech Support. They are fully aware that some people are able to pull up their 90+10 by linking to there reservation #, and some people can't (they get an error message that says "the reservation can not be found). They said the problem is in the link between the 2 databases. They don't know why it works for some, and not for others. To sum it up: They are working on it, but have no idea where the problem lies, or how soon it will be fixed.

I also asked if they planned to make the times the same (on-line vs phone). She said there is no plan to switch on-line to 7 am. She told me she thinks they are keeping it at 6 to be an incentive to use on-line (and I said, Yeah, if it lets you!)

Anyway, I am hopeing it is fixed for me by July 5. Otherwise I will be bummed

 

[sabrecmc]

I guess I'll never quite understand the TA complaint. Let them make the ADRs for you, and print off hard copies and send them to you, and forward the confirmation e-mails to you. Isn't that why you hired the TA?

I'm probably not the type or person who should have a TA, since I really love the planning part. I don't have one for my September trip, but I did use one for our July trip and she's been great. However, I don't want to use her to make my ADRs. The reason being, I can only provide her with so much information. When I do it myself, for example, I know that my mom and brother would be totally fine skipping some meals and I could just go as a party of 2 with me and my daughter. Sure, I could give her an exhaustive list of "we'd like this, but take this and if not then this at that time and we'd be ok for a party of 2 if we could do this at this time, etc...." but that just seems cruel, lol. Maybe it is just me though! Some people probably love turning it all over the TAs.

Still, it seems that however you book, if you are staying onsite, you should be able to book 90+10 the same as everyone else and if you prefer to do it yourself, you shouldn't have to face the choice of using a TA or doing it yourself. You should be able to do both with the online system, just like you have the choice of doing with the phone-in. I'm a huge fan of the online system, don't get me wrong. But, it can do with some improvement!

 

[Condorman]

Just wanted to let everyone know: I just talked to Web Tech Support. They are fully aware that some people are able to pull up their 90+10 by linking to there reservation #, and some people can't (they get an error message that says "the reservation can not be found). They said the problem is in the link between the 2 databases. They don't know why it works for some, and not for others. To sum it up: They are working on it, but have no idea where the problem lies, or how soon it will be fixed.

I also asked if they planned to make the times the same (on-line vs phone). She said there is no plan to switch on-line to 7 am. She told me she thinks they are keeping it at 6 to be an incentive to use on-line (and I said, Yeah, if it lets you!)

Anyway, I am hopeing it is fixed for me by July 5. Otherwise I will be bummed

Did they specify the criteria between the 2 databases? Is one for DVC/TA reservations and one for CRO, or is it just an amalgam of all reservations and so some work and some don't?

 

[Condorman]

I'm probably not the type or person who should have a TA, since I really love the planning part. I don't have one for my September trip, but I did use one for our July trip and she's been great. However, I don't want to use her to make my ADRs. The reason being, I can only provide her with so much information. When I do it myself, for example, I know that my mom and brother would be totally fine skipping some meals and I could just go as a party of 2 with me and my daughter. Sure, I could give her an exhaustive list of "we'd like this, but take this and if not then this at that time and we'd be ok for a party of 2 if we could do this at this time, etc...." but that just seems cruel, lol. Maybe it is just me though! Some people probably love turning it all over the TAs.

Still, it seems that however you book, if you are staying onsite, you should be able to book 90+10 the same as everyone else and if you prefer to do it yourself, you shouldn't have to face the choice of using a TA or doing it yourself. You should be able to do both with the online system, just like you have the choice of doing with the phone-in. I'm a huge fan of the online system, don't get me wrong. But, it can do with some improvement!

I get it -- you can only trust certain things to certain people. I just figured that the whole point of a TA was to take the stress out of the planning, booking and organizing. So when I see people on these boards so concerned that they cannot access the system, I wonder if going to a TA was worth it.

 

[wdwmaw]

I guess I'll never quite understand the TA complaint. Let them make the ADRs for you, and print off hard copies and send them to you, and forward the confirmation e-mails to you. Isn't that why you hired the TA?

I agree with you and this is why I could never use a TA, I like to have the control over all of my planning. To me this is the purpose of using a TA, taking care of things I don't want to.

I have read of some great TA's and some awful TA's. People if you use a TA find one that thinks like you, and is there to serve you. I have helped many people that used a TA that has no idea or even where to begin when it comes to Disney. Know what you are getting into from the beginning just like any other thing in life, ask questions, ask questions and ask questions before you trust all of this to a person that may not have your best interest at heart. Remember there are TA's and then there are "Disney Planners" and I feel there is a difference.

But, if you insist on using a TA then know you are not in control.

 

[JLKennedy]

Just wanted to let everyone know: I just talked to Web Tech Support. They are fully aware that some people are able to pull up their 90+10 by linking to there reservation #, and some people can't (they get an error message that says "the reservation can not be found). They said the problem is in the link between the 2 databases. They don't know why it works for some, and not for others. To sum it up: They are working on it, but have no idea where the problem lies, or how soon it will be fixed.

I also asked if they planned to make the times the same (on-line vs phone). She said there is no plan to switch on-line to 7 am. She told me she thinks they are keeping it at 6 to be an incentive to use on-line (and I said, Yeah, if it lets you!)

Anyway, I am hopeing it is fixed for me by July 5. Otherwise I will be bummed

I get the same message when I apply my CR number....but I don't need tech support, here's my guess: my 90 +10 day window, doesn't open until 6-27-09 so why wouldn't I get an error message?

I'd be interested to see how many people getting the same error message, what are your dates of travel?

 

[wdwmaw]

I'm probably not the type or person who should have a TA, since I really love the planning part. I don't have one for my September trip, but I did use one for our July trip and she's been great. However, I don't want to use her to make my ADRs. The reason being, I can only provide her with so much information. When I do it myself, for example, I know that my mom and brother would be totally fine skipping some meals and I could just go as a party of 2 with me and my daughter. Sure, I could give her an exhaustive list of "we'd like this, but take this and if not then this at that time and we'd be ok for a party of 2 if we could do this at this time, etc...." but that just seems cruel, lol. Maybe it is just me though! Some people probably love turning it all over the TAs.

Still, it seems that however you book, if you are staying onsite, you should be able to book 90+10 the same as everyone else and if you prefer to do it yourself, you shouldn't have to face the choice of using a TA or doing it yourself. You should be able to do both with the online system, just like you have the choice of doing with the phone-in. I'm a huge fan of the online system, don't get me wrong. But, it can do with some improvement!

We were posting at the same time. I believe that Disney has no control over this as the TA will release your vacation at some point but not this close.

The simple answer would be to add phone number for client so that reservations can be accessed. Here is the but,the TA will not get credit for your booking of travel till you actually check in so I understand why they need to retain control over your reservation.

Lesson learned

 

[JCornell]

Great, another thing to feed my Disney planning obsession! Our August trip is all planned and ADRs set and now I'm seriously considering switching to DDP just so I can play with this system some more and make more ADRs. We're going next August too but that's too far away so I know I'll want to plan an April trip just so I can use the system at the 90 day point sooner.

I did try it out and like it so far. Yes, there are features I'd add and I'd do some things differently but it's a great start and if they pay attention to these boards at all, they'll get plenty of feedback on how to keep improving it.

 

[jkthorstad]

I did specify that I made my reservations through CRo. She said it did not matter.

Also, there are plenty of people who can use there reservation #, even if they are at their 90 days. likewise, there have been people who get the error message, and they are within their 90 days

 

[Trip2Disney]

Just wanted to let everyone know: I just talked to Web Tech Support. They are fully aware that some people are able to pull up their 90+10 by linking to there reservation #, and some people can't (they get an error message that says "the reservation can not be found). They said the problem is in the link between the 2 databases. They don't know why it works for some, and not for others. To sum it up: They are working on it, but have no idea where the problem lies, or how soon it will be fixed.

I also asked if they planned to make the times the same (on-line vs phone). She said there is no plan to switch on-line to 7 am. She told me she thinks they are keeping it at 6 to be an incentive to use on-line (and I said, Yeah, if it lets you!)

Anyway, I am hopeing it is fixed for me by July 5. Otherwise I will be bummed

Thanks for the update! I have been on the phone to Disney a few times this morning myself, including 2 to Tech Support, trying to figure out why I can’t get my Pop Century ressie, which I booked directly, to pull up on the Dining page. I’ve gotten responses anywhere from “Sorry, there’s nothing we can do” to “Wow, I’ve never seen it [the online dining ressies] before!” So it’s good to hear that at least someone is aware of the problem and looking into it.

 

[JLKennedy]

I did specify that I made my reservations through CRo. She said it did not matter.

Also, there are plenty of people who can use there reservation #, even if they are at their 90 days. likewise, there have been people who get the error message, and they are within their 90 days

I'm simply stating the obvious here. You said previously, that you hope the bugs are worked out before July 5. WHY? Is that when you can officially book your adr's? If so, then it makes sense that your error message is because your reservation with CRO and the "adr" policy don't agree, so you should get an error message as I did. Now if you are leaving on July 5, then absolutely, it makes no sense.

 

[Trip2Disney]

I get the same message when I apply my CR number....but I don't need tech support, here's my guess: my 90 +10 day window, doesn't open until 6-27-09 so why wouldn't I get an error message?

I'd be interested to see how many people getting the same error message, what are your dates of travel?

Sorry, but I don't think that is the problem. We are doing a split stay. Sunday (21st) is the ADR day for our first resort, and that resort ressie can't be found on the dining page. Saturday (27th) is the ADR day for our second resort. It can be pulled up on the dining page. So I have 2 resort reservations, both more than 90 days out, one pulls up and the other doesn't.

 

[LilGMom]

If I have a DVC reservation, can I make my dining reservations online also? If not, I will not be happy!

As of now DVC ressie numbers do not work for the 90+10. Fingers crossed that they get that fixed soon.

 

[pilferk]

If I have a DVC reservation, can I make my dining reservations online also? If not, I will not be happy!

As of now? No...DVC ressies are not working in the online system. I'm pretty sure (from what I've seen, heard, found, etc) that the issue stems from the system not matching up the phone number "validation". When we spoke to Disney Dining last night, they looked at our ressie in their system...and NO phone number attached to it.

We've (my wife and I) have made every effort to get that info to Disney IT. We've talked to DVC Member Services all the way up the food chain to a Lead. I've passed the info along to someone on these boards who has contacts with both Disney Food and Beverage and, through them, Disney IT. Other posters have called into different arms (Disney Dining, DVC MS, etc) to voice their complaints and pass along the same information.

Hopefully, they'll get this fixed, soon. Til then....the short answer is DVC ressies don't work.