This was by far the worst dining experience of our trip.
For a variety of reasons (which I'll leave for the trip report) we ended up waiting to eat dinner until very late and went to Downtown Disney to try to get into the Rainforest Cafe which doesn't take reservations. We arrived at 10:40 pm and were worried they wouldnt seat us because it was so close to 11 (when they close). I rushed ahead to try to get a seat (because by this point in the night I was starving and starting to get cranky!) and GF followed behind. I looked for the entrance to the restaurant but only found the store; luckily I saw a bar about 10 feet inside the store, and went over to it and spotted the restaurant. There were queue lines leading to the restaurantone for the elephant room and one for the gorilla. At the front of the elephant line was a group of people admiring the fish aquarium nearby. I couldnt tell if they were in line or not so I went into the gorilla line which ended just inside the seating area of the restaurant. I stood there for a few minutes and not one employee looked at me or greeted me (even though they kept walking past). I didnt notice a hostess podium, so I just stood there. GF came up and asked what was going on and I said, I have no idea.
I then noticed the podium nearby where a few employees were messing with menus and I went over to ask if they were still seating. Again, not one of them greeted me or even looked at me. After 45 seconds of that I finally said, Excuse me, are you still serving? The employee replied, yes, but were closing soon so were making room in a muffled tone I could hardly hear. We went back to line wondering if we had cut in front of some people in the back of the elephant line, or whether they were seating in both areas.

Shortly after the large group looking at the aquarium was seated and we breathed a sigh of relief. We would get some food after all! A minute later the employee who had ignored me took us back. We were seated at what appeared to be the border of the elephant and gorilla room next to a smaller aquarium.
Our server came over and gave us the talk about the rainforest clubsome discount thingtold us about the aquarium and one of the fish inside, and pointed out the specials. Of course, he recommended the most expensive one on the menu.

He seemed pleasant enough. The only problem was that he was quite tall so looking him in the eye required craning our necks. Plus, given all the noise and the distance between our ears and his mouth, it was hard to hear him. A few minutes later we ordered. We decided on a side Caesar salad, a cheese pizza, and nachos w/out meat to share between us.
Our choices were largely determined by the prices which were rather steep. This was no surprise since we'd looked online at menus, but we decided to skip most of the entrees and just share some appetizer type things. They had a number of entree salads that sounded good, but we just couldn't stomach spending so much for a salad; so we went with the side caesar. We'd been hungry for a caesar salad for awhile anyway. (I didn't bother to check if the Caesar dressing had anchovies or not. Caesar dressing is another one of those non-vegetarian things that I've recently given in on. Anchovies in Caesar dressing, chicken and beef stock in soups, and gelatin in marshmellows--sigh. I blame GF--I wasn't eating any of these things til I met her!

) The menu wed seen on all ears had some more interesting vegetarian or easily modified to vegetarian pizzas, but this menu had a bunch that were totally meat based and then the plain cheese pizza. So we had to go with the cheese. And nachos, well, they just sounded good!
Our salad came out first and we enjoyed it a lot. A casaer salad isnt really anything special, but you dont find good ones that often. It was also amazingly largeguess thats why the prices are so high. We were chowing down on the salad (and too busy to take a picture of it) when the nachos and pizza came out. Both were larger than we expected, and we commented thatthough we tried to order a little lightly this timeit looked like wed be stuffed again. The pizza looked a little bit like one that came out of a boxnot all that cooked
completely white crust and cheese barely melted. It tasted about how it lookednot very good. The nachos were good though. They were the kind with red, black, and beige chips and very cheesy with sour cream, salsa, and black beans around.
Our server didnt come around much, but at this point we didnt need anything so it didnt much matter. After a few minutes with the entrees, though, we hit a snag. We had eaten through one layer of nachos and I saw something kind of yellow in the next layer. I figured it must have been a beige chip that was a bit discolored and ignored it, but about a minute later GF picked up the chip next to it and revealed a piece of paper sticking out of the nachos. She pulled it out and uncrumpled it to find the yellow copy of a receipt.

(Actually in the picture above, you can see the receipt excedt it looks white, not yellow. It looks like there are three white blobs of sour cream in the picture. The left most blob, however, is not sour cream, but a receipt.)
Both of us were grossed out by the receipt. How did it get in there? Were they reusing chips? Did the receipt fall of a dirty plate into the vat of chips? How did they not notice it. The actually put cheese and beans on top of that layer and then did another layer of chips on top of that! Eww.
The next time the server went by, GF tried to call him over. He was one table away from us and saw her waving her hand and he called out, do you need your check? She shook her head and he said, a box? It was like he didnt want to walk those 10 steps over to our tablewhere, by the way, it was clearly time for refills on our drinks and had been for quite some time. GF shook her head again and just motioned for him to come over once more. He came over and she pointed out the receipt and said We found this in the nachos... Before she could finish her sentence, he responded, Ill get that out of here. But there was no look of surprise, no apology, he just swept in and took the plate away and started quickly walking away while GF was in mid-sentence. GF called after him, could you take that off our bill? He looked back at her, but didnt actually respond. A few minutes later a manager came over holding the nachos and said, These were youre nachos? We nodded. He said, I cant believe these went out like this. Im sorry about that. Ill take care of it" and quickly walked away.
We didnt know what "taking care of it" meant. A few minutes later the server (who still hadn't refilled our drinks) came back over a few minutes later and told us that he had told the manager. We said the manager had come by and said hed "take care of it." The server said that probably meant hed bring us more nachos. I said we didn't want them--that we were already full and we just wanted them taken off the bill. I was thinking it was already almost 11:30 at night, and we were not about to pay for any nachos, even if they brought a new dish. I kind of thought they might offer a free dessert or take 50% off our bill or something. I should have kept my mouth shut, though, because GF said it came out sounding too nice. Guess it takes a lot more than seeming ticked for them to bother to try to make up for the dirty pieces of paper that probably came from other people's food that they served in your food

.
Unfortunately, since GF couldnt stomach the microwave-tasting pizza, she was still pretty hungry. Guess I shouldn't have told them not to bring more nachos. I had another slice of pizza and she finished the salad. We never did get any refills on our drinks. Even though she was still hungry and we were ticked about how they didn't seem to care about serving us a receipt, we were just happy to get out of there.
When we got the bill I put our resort card in there like I had at every other restaurant without paying that much attention to the bill (other than making sure they didn't charge for the nachos). The server took the bill and then within 20 seconds came back and told me that to use a room card one has to fill out a section of the receipt first. That part of the receipt asks for name, ID number on the card, and tip. So you have to fill in the tip BEFORE the server runs the cardhence the server sees the tip before they return your card to you. Now I wasnt planning on leaving a horrible tip to the server. After all, it wasnt like the nacho thing was his fault. But, then again, he wasnt a very good server. He never refilled the drinks. We had to twist his arm to get him to even come close enough to our table to tell him about the nachos. And he didnt seem to care when it happenednot even an apology. So I thought a smaller than usual tip was appropriate and was debating whether to tip on the amount counting the nachos or not counting it.
I should have just used a regular credit card once he said that, but I didn't think about it. Once I found out he was going to see the tip before he gave me the card back I felt like itd be horrible to make the tip too low, and quickly tried to figure exactly 15% of the total with the nachos. Looking back, that was certainly more than I should have left, but I couldn't give him a bad tip to his face. (Funny how human psychology works--that it's so much harder to do something like that to someone's face.)
We were soooo glad to get out of there!