On Hold for over an Hour!

[musical2]

I've been on hold to get a reservation this morning for over an hour. Is this typical?

 

[ajgardner]

Yesterday was 3+ hours...

 

[ahain]

yes. it can be during initial booking windows

 

[MomOTwins]

I've been on hold to get a reservation this morning for over an hour. Is this typical?

Yep! I'm right there on hold with you. From accounts of others the Wish pricing sticky, sounds like we are the lucky ones to be on hold; some others are just getting busy signals or getting disconnected after a few minutes.

 

[musical2]

Yep! I'm right there on hold with you. From accounts of others the Wish pricing sticky, sounds like we are the lucky ones to be on hold; some others are just getting busy signals or getting disconnected after a few minutes.

The hold music is driving me nuts!

 

[JWG]

Unfortunately very normal.
And has become more normal during "normal" times.

I had to call DVC about something back in March and couldn't even get through - just got a busy signal.

 

[GoUgaDawgs]

So I'm at 2 hours and 5 minutes holding so far right now and counting. I wouldn't mind except they have been playing the same Celtic hold music on repeat the entire time. I think I am losing my mind.

 

[musical2]

So I'm at 2 hours and 5 minutes holding so far right now and counting. I wouldn't mind except they have been playing the same Celtic hold music on repeat the entire time. I think I am losing my mind.

Same here. Two hours and counting!

 

[MomOTwins]

Same here. Two hours and counting!

Me too. Brain hurts from endless song.

 

[Freeman867]

I've been on hold to get a reservation this morning for over an hour. Is this typical?

No offense, but while not typical in most situations, it is well expected in this situation. It's a brand new ship with tons of people holding credits and itching to get back on a cruise ship after a once in a century pandemic that shut down the travel industry for the past year +. Combine that with this is the initial booking period for this new ship and everyone and their extended families are trying to contact Disney right now.

 

[musical2]

Over 3 hours on hold now.

 

[GoUgaDawgs]

Just got through and booked. 3 hours 40 minutes! Silence. Woot

 

[musical2]

Just got through and booked. 3 hours 40 minutes! Silence. Woot

Gives me hope.

 

[JWG]

Just got through and booked. 3 hours 40 minutes! Silence. Woot

Your should head over to Sorcerer Radio so you can pick up on the music...

 

[musical2]

Now after 4 hours, I got silence and then I am getting a fast busy signal.
Ahhhhhh......

 

[MomOTwins]

My call simply disconnected after 4 hours 7 minutes. Clearly, they did not budget anywhere near enough staff to accommodate DVC, which seems a bit short-sighted--would have been smarter if they could have had an IT solution to book online, which you'd think should be possible given the DVC/DCL accounts are linked. I have a hard stop in 1.5 hours so I guess I'll be taking my chances there is something left over by tomorrow morning that I can book online as silver. On the plus side, with waits this long, maybe that means they are not processing a ton of reservations because they are spending loads of time troubleshooting DVC status/FCC issues, and there will still be something left tomorrow after all

 

[OpieDoodle]

Oh nooo!! So sorry to hear you got disconnected. It sounds like 3-4 hours is pretty normal for each booking window that opens unless you slide in right away before everyone gets in the queue

 

[Jetku]

My call simply disconnected after 4 hours 7 minutes. Clearly, they did not budget anywhere near enough staff to accommodate DVC, which seems a bit short-sighted--would have been smarter if they could have had an IT solution to book online, which you'd think should be possible given the DVC/DCL accounts are linked. I have a hard stop in 1.5 hours so I guess I'll be taking my chances there is something left over by tomorrow morning that I can book online as silver. On the plus side, with waits this long, maybe that means they are not processing a ton of reservations because they are spending loads of time troubleshooting DVC status/FCC issues, and there will still be something left tomorrow after all

On the plus side, you can now sing a Gaelic ballad at karaoke?

 

[MomOTwins]

Oh nooo!! So sorry to hear you got disconnected. It sounds like 3-4 hours is pretty normal for each booking window that opens unless you slide in right away before everyone gets in the queue

Yeah, I thought I did slip in early as I joined the second the window opened (placed 22 calls starting just before 8am until it went through around 8:02). I suspect they were trying to answer my call at the 4 hour mark and that's what caused it to drop. Which is why they really should switch to some sort of callback system based upon when you first call in.

 

[MomOTwins]

On the plus side, you can now sing a Gaelic ballad at karaoke?

Oh HECK no--I will never be singing and hope to never hear this sanity-destroying song again!