Disturbing, yes. Surprising, no.I agree. It's disturbing that your parents are having trouble using a policy that they paid into for 30 years.
Depending upon your policy, long-term insurance may pay more than just a nursing home. The policies you really want are the ones that allow you to stay in your own home. The better policies will pay for nurse visits in your home and household care (i.e., cleaning, driving) that'll prevent you from ever setting foot in an over-priced nursing home.There is also a good chance you will never even need to go into a nursing home. In the three generations on my Mother and Fathers side, only my cousin needed to go into one. The rest died at home or in a hospital.
Will these still be available when we're old enough to need them? I just don't know.