ceejay13
DIS Veteran
- Joined
- May 16, 2000
- Messages
- 1,540
We are currently staying at OKW. Before we left a very nice Sentinel reporter interviewed us about timeshares. The article was about the fact that hotel stays are down around 5% in the Orlando area and much of that is due to timeshare ownership. They felt this was bringing less money into the Orlando area. I told them we actually spend more money as we visit at least 2 times a year instead of once every other year. We always rent a car, fly into the airport and spend lots of money on food and Disney collectibles. The reporter asked if they could take a picture of us while we were here. They asked to come to OKW and so we spoke to the front desk as we didn't want to cause any problems. The front desk transferred me to someone in the "back" who then told me absolutely not to talk to this person and they would call and check it out to make sure they weren't misrepresenting themselves and were actually going to commit some kind of crime. I offered to call the reporter back and was told not to. We had a couple busy days and came back to a message from DVC Public Affairs. We spoke to her today and she said she got conflicting reports, one that we felt our safety was violated and the other that we wanted them to come out. She said we were free to have anyone out we wanted. At that point I was irritated that the front desk had misrepresented us, which I told he cast member. I felt bad so I left a message for the reporter who then called back. He returned my call and wanted to make sure everything was OK. The article is supposed to run on Sunday, so hopefully it turns out alright.
We have been members since 2000 and had at least 20 DVC stays and this is the first time I have had any complaints. When we arrived Sunday night, it was late and we were tired. They gave us a special needs room 3415 to be exact. Reuben at the front desk neglected to tell us this, so I wasn't too happy when we got to the room. We called the front desk who told us that we should have been informed and she apologized. They didn't have any other 1 bdrs but would move us in the AM. Next I went to get into the hot tub and it didn't work. By this time it was 11:30 and didn't want to mess with maintenance. We had a nice person call back and tell us we would be moved to a water view room in building 45. Of course we had to check out by 11:00 and couldn't get the new room until after 4:00, the usual drill. When we went back to the front desk to get our new keys, Millie was very short with us. We told her that we were changing room as we didn't want the special needs room and the hot tub didn't work. I told her we were called and the new room was in building 45. I would almost bet she didn't turn in the hot tub issue and then gave us our new keys and circled the area our new room was in but not building 45. I asked about this and told her I knew she couldn't tell us our actual room number but that we were told it was in 45 and she stuck to the area she circled. Of course when we came back to our new room it wasw 4521.
Now to the good stuff, the room is great as have our other 5 stays at OKW. We are BWV owners but have always loved OKW also. Have a great water view and the room is in great shape. The rest of the CMs we have encountered at OKW have been great. We did the meal plan for the first time. We do think it's a great deal but almost too much food for us. The parks have been moderately busy but not too much of a problem. Looking forward to another 13 nights in December.
We have been members since 2000 and had at least 20 DVC stays and this is the first time I have had any complaints. When we arrived Sunday night, it was late and we were tired. They gave us a special needs room 3415 to be exact. Reuben at the front desk neglected to tell us this, so I wasn't too happy when we got to the room. We called the front desk who told us that we should have been informed and she apologized. They didn't have any other 1 bdrs but would move us in the AM. Next I went to get into the hot tub and it didn't work. By this time it was 11:30 and didn't want to mess with maintenance. We had a nice person call back and tell us we would be moved to a water view room in building 45. Of course we had to check out by 11:00 and couldn't get the new room until after 4:00, the usual drill. When we went back to the front desk to get our new keys, Millie was very short with us. We told her that we were changing room as we didn't want the special needs room and the hot tub didn't work. I told her we were called and the new room was in building 45. I would almost bet she didn't turn in the hot tub issue and then gave us our new keys and circled the area our new room was in but not building 45. I asked about this and told her I knew she couldn't tell us our actual room number but that we were told it was in 45 and she stuck to the area she circled. Of course when we came back to our new room it wasw 4521.
Now to the good stuff, the room is great as have our other 5 stays at OKW. We are BWV owners but have always loved OKW also. Have a great water view and the room is in great shape. The rest of the CMs we have encountered at OKW have been great. We did the meal plan for the first time. We do think it's a great deal but almost too much food for us. The parks have been moderately busy but not too much of a problem. Looking forward to another 13 nights in December.
