Experience with MS Phone or Chat for Reservations

[VGCgroupie]

Who said anything about lying? I didn't.

If you aren't comfortable renting, then don't rent.

I wish you well in your quest for knowledge. Eventually, MS will likely say that all the terms and conditions are outlined in the POS and other governing documents, and that one should follow them. Then what?

That is what they should be doing, but they are not. You keep ignoring that someone was told they cannot rent to a stranger it has to be friends or family and that if they didn't say yes friend/family (lying) they were refused a lead guest change.

Edit to add: being told you have to claim friends and family is completely different than being told you have to claim personal use.

 

[Sandisw]

And I would like the protection offered in Florida that if I make a real estate purchase under a set of rules that the rules are not changed without the vote of the majority and then only applied to new contracts.

We all agreed to no commercial rentals defined as not "regularly or frequently renting or selling reservations" , we did not all agree to "only friends or family".

I may or may not have asked how a change to only family and friends would not be seen as a further limitation under FL718.111 and thus require a vote.

 

[BeachClub2014]

That is what they should be doing, but they are not. You keep ignoring that someone was told they cannot rent to a stranger it has to be friends or family and that if they didn't say yes friend/family (lying) they were refused a lead guest change.

I'm not ignoring that at all. That nonsensical answer provided by the CM illustrates my point quite nicely.

 

[Sandisw]

That is what they should be doing, but they are not. You keep ignoring that someone was told they cannot rent to a stranger it has to be friends or family and that if they didn't say yes friend/family (lying) they were refused a lead guest change.

Edit to add: being told you have to claim friends and family is completely different than being told you have to claim personal use.

Where they refused it? Or were they encouraged to just say it?

I was allowed to change, admitted it was a rental, refused to say family or friends but just said, it matches the T and C for personal use.

Which again, shows how inconsistent this is.

 

[VGCgroupie]

Where they refused it? Or were they encouraged to just say it?

I was allowed to change, admitted it was a rental, refused to say family or friends but just said, it matches the T and C for personal use.

Which again, shows how inconsistent this is.

I took it as you have to say it or I wont do the name change. Member could have then escalated to get the name change I agree but not every member is in the know and knows that, that is what needs to be done.

 

[VGCgroupie]

I'm not ignoring that at all. That nonsensical answer provided by the CM illustrates my point quite nicely.

We cant process lead gusts changes on our own we have to call MS. And this wasn't a hypothetical call, the member was actually trying to get the lead guest name change done. Not everyone has free time to go back and forth and hang up and try a new CM or escalate the call and they shouldn't have to.

Speaking of free time. I will end this back and forth with you. If you are okay with inconsistency from MS that is your right, but it is also the right of others to not be okay with it and to post here about it without being lectured for doing so.

 

[BeachClub2014]

We cant process lead gusts changes on our own we have to call MS. And this wasn't a hypothetical call, the member was actually trying to get the lead guest name change done. Not everyone has free time to go back and forth and hang up and try a new CM or escalate the call and they shouldn't have to.

Speaking of free time. I will end this back and forth with you. If you are okay with inconsistency from MS that is your right, but it is also the right of others to not be okay with it and to post here about it without being lectured for doing so.

We can agree to disagree on our expectations of frontline CMs. They are human and make mistakes and should have a little grace thrown their way, especially when we only hear one side of the story.

Oddly enough, I feel as if I have been lectured to for having a different opinion than some here. I apologize if you feel as though I was lecturing you; that's not my intention at all. Like you, I only shared my thoughts and opinions on this topic.

 

[Girlstar30]

Who said anything about lying? I didn't.

If you aren't comfortable renting, then don't rent.

I wish you well in your quest for knowledge. Eventually, MS will likely say that all the terms and conditions are outlined in the POS and other governing documents, and that one should follow them. Then what?

You are lying to them if their definition of personal use is not renting to family and friends and you are renting to others besides family and friends because the POS says you can and you are telling them youre not.

Youre telling me to just follow the POS and forget what the CMs that are telling you to personally attest say. That is why people are uncomfortable. I have a right to rent if it is legal to do so and im not going to not rent if its allowed and I dont want to lie to the CMs while doing so.

 

[Girlstar30]

I may or may not have asked how a change to only family and friends would not be seen as a further limitation under FL718.111 and thus require a vote.

 

[Girlstar30]

Where they refused it? Or were they encouraged to just say it?

I was allowed to change, admitted it was a rental, refused to say family or friends but just said, it matches the T and C for personal use.

Which again, shows how inconsistent this is.

That is a great way to handle it and i will say that in the future when attesting

 

[Brianstl]

Are calls with MS on recorded lines? Guides are on recorded lines. I need to know how they would respond.

The calls are recorded, but POS documents make clear that anything said verbally holds no weight, “You should not rely on oral representations as being correct”. They, also, cover themselves for chat by saying the POS documents are the only place to get correct information.