Ok I Understand the Excessive Wear and Tear

[mzzbuzzlightyear]

We just got back from BCV 7 nights and BLT LV 4 nights. Had a great time!
As far as Blt goes, we had a 1 BR LV; however, we were placed in a handicapped unit. It was a problem because when I went to sit on the bed, it was much lower than I expected, and I "jolted" my back. My husband said that the mattress was very bad. I then noticed the shower had a curtain, about 3 inches from the floor, and that there was no lip on the shower floor. That's when I began to think that it might be a handicapped room. All the counters were lower, etc. Now, I couldn't work with things being so low, it was too unconfortable. The sofa had stuffing hanging out of the back and sides, and large pieces of veneer were gone from the tables. When I calld they verified that it was a handicapped room, but nothing was available until the next day. They also brought up a spring and mattress to place over the bed, which solved the problem. This room, by the way, had a front loading washer. Nice.

There was a problem with the computer. I was texted that my room was ready at 4 30. Due to a torrential downpour and dinner at Boma, we arrived at about 8 pm. When we tried to get into our room, the key wouldn't work...this room was occupied! We stayed on the 10th floor, with Richard, the Bellman doing his best to resolve the problem. No rooms anywhere!
We were placed in our previous room for another night.

The next day, Kris, the manager, said that the computer had an obvious glitch because rooms began opening up, without checkouts!

The room that we moved into was very nice with some nicks and scratches, but with a large, jagged crack in the splashboard around the kitchen sink.
Someone was sent up immediately to check it out and they were going to repair it.

I think that some normal wear and tear is responsible for some of this because when we checked in on opening day, last year, there were already scratches and nicks in the dining room table.

Someone mentioned the sliding doors. They were still the same when we were there. This doesn't bother us, but then, we were not there with little children who could get their fingers pinched.
In spite of these incidents with wear and tear, being homeless for several hours, no walkway from the Contemporary to BLT, we had a wonderfultime and love it there. ....and, of course, I am waiting to be able to reserve again next August!

June

 

[Dean]

Agreed. HOWEVER... when you rent a car, when you pick it up, you can take note of any existing problems. You can point the problems out to a rental rep and it can be marked on a sheet.

For DVC, that can be done too... but with the size of the resorts, how many CMs need to be employeed to do a walk-through on check in AND at checkout? Speaking for myself, I want anything that's already a problem noted at checkin, and I want someone to acknowledge at checkout that I didn't cause any extra damage.

In addition to increasing rates (because you have to pay those CMs), that will also slow down the check in/check out process.

Many timeshares have you complete an inventory and often they will charge you for items that are missing but not noted on the inventory (often they don't though). Also, some that have pool towels in the room or for check out will charge you if the pool towels are missing or not accounted for.

 

[Sammie]

OK! We did notice increased police car presence in our July trip.

I am so happy about the BLT bathroom door issue being addressed!!!!!

I hope that the part about the room damages being paid for by the perpetrator is enforced. Disney has a reputation for not exactly enforcing "rules."

Have you had a good vacation?

Bobbi

We had a very good vacation. The weather was hot and very rainy, but its August we knew that was a possiblity. More rain than usual. Crowds were lower though either to the heat or rain.

Only interesting thing was I was barked and growled at by an "assistance" shi tzu while waiting in line to check in. I think he would have bitten me if he had not been leashed. I asked what type of assistance dog he was as I have never seen one behave so, he was a high blood pressure assistance dog. He was also trying to remove his vest by biting and pulling it off.

He certainly increased my blood pressure that is for sure.

And yes Disney will enforce those that damage rooms. A room near of us was out of service and they were working on it to repair the damage as it was extensive.

 

[sam_gordon]

Many timeshares have you complete an inventory and often they will charge you for items that are missing but not noted on the inventory (often they don't though). Also, some that have pool towels in the room or for check out will charge you if the pool towels are missing or not accounted for.

So the renter does the inventory? Sounds like a good way for an unscrupulous renter to end up with new plates (hey, I only have 6 plates instead of 8!).

And I didn't think we were talking about missing items but damage to the rooms.

 

[NJOGRE]

what irks us are the markers and crayons....in just about every resort (dvc and non), there have been drawings and marks on the kitchen cabinets, walls, carpeting, and furniture (and don't get me started on the plethora of play-do - under chairs, stuck in carpet - gross)
do ppl allow their kids to draw all over everything at home?! or is it simply permitted because they consider their child(ren)'s creativity more important than the next guest(s)?

SO you are on vacation, your kid has a marker and play set that you just bought in the store during check in to keep your kid quite. You go to the room un pack and everything is fine. The next morning you wake up and the kid starts playing with the markers and play set (which you find out is not washable, why does DISNEY sell markers that are not washable, I have no idea) as all 3 year olds are they get bored with the play set and start looking for other things to draw on, table rug wall. It happens when you have kids. At you house you have the supplies to takje care of it magic earsers, 409, and etc. WhAt do you have at DVC, a bottle of liquid soap! If you are like me you don't have a car, the store doesn't sell anythign strong enough to remove it, waht are you supposed to do?

 

[PrincessKsMom]

SO you are on vacation, your kid has a marker and play set that you just bought in the store during check in to keep your kid quite. You go to the room un pack and everything is fine. The next morning you wake up and the kid starts playing with the markers and play set (which you find out is not washable, why does DISNEY sell markers that are not washable, I have no idea) as all 3 year olds are they get bored with the play set and start looking for other things to draw on, table rug wall. It happens when you have kids. At you house you have the supplies to takje care of it magic earsers, 409, and etc. WhAt do you have at DVC, a bottle of liquid soap! If you are like me you don't have a car, the store doesn't sell anythign strong enough to remove it, waht are you supposed to do?

Buy your kid something different to keep them busy if they can't be trusted. Or if your child can't be trusted, make sure you pack a magic eraser.

 

[NJOGRE]

Buy your kid something different to keep them busy if they can't be trusted. Or if your child can't be trusted, make sure you pack a magic eraser.

The Point is, things happen. My kid spilled red Kool aid on the carpet ouch I did my best to clean it with what I had and called house keeping.


I am glad you have such a princess where she can be left alone, I have 3 what do you think happens when you travel with a daycare

 

[gkrykewy]

Only interesting thing was I was barked and growled at by an "assistance" shi tzu while waiting in line to check in. I think he would have bitten me if he had not been leashed. I asked what type of assistance dog he was as I have never seen one behave so, he was a high blood pressure assistance dog. He was also trying to remove his vest by biting and pulling it off.

He certainly increased my blood pressure that is for sure.

Do I detect a dubious note concerning the legitimacy of this assistance dog? Hmmm?

 

[PrincessKsMom]

The Point is, things happen. My kid spilled red Kool aid on the carpet ouch I did my best to clean it with what I had and called house keeping.


I am glad you have such a princess where she can be left alone, I have 3 what do you think happens when you travel with a daycare

I understand that accidents happen. However, some sense of personal responsibility is sometimes in order. If you wouldn't allow your child to go unattended at a friend/relative's home with permanent marker or red koolaid, don't do it on vacation. There are plenty of other toys/drinks that won't do so much damage. This isn't just your home, it's home to many, many people. Consideration for your fellow vacationer is all that is needed.

 

[sam_gordon]

I understand that accidents happen. However, some sense of personal responsibility is sometimes in order. If you wouldn't allow your child to go unattended at a friend/relative's home with permanent marker or red koolaid, don't do it on vacation. There are plenty of other toys/drinks that won't do so much damage. This isn't just your home, it's home to many, many people. Consideration for your fellow vacationer is all that is needed.

I think the point is things happen. Maybe the parent had the markers and crayons out of the childs reach (so they thought). Regardless of HOW it happened, it happened. Again, what do you do after the fact?

Try to clean it with what you've got on hand, and if that doesn't work, contact housekeeping. Which might have been what the previous tenant did. If mousekeeping can't get the stain out (assuming they tried), why do you think the guest could?

 

[PrincessKsMom]

I think the point is things happen. Maybe the parent had the markers and crayons out of the childs reach (so they thought). Regardless of HOW it happened, it happened. Again, what do you do after the fact?

Try to clean it with what you've got on hand, and if that doesn't work, contact housekeeping. Which might have been what the previous tenant did. If mousekeeping can't get the stain out (assuming they tried), why do you think the guest could?

From what I gather, the gist of this thread is that many people don't care, don't try to fix things, or don't bother to let Mousekeeping know. They think it's okay to trash the place, because it's not there home. I think if you've tried, and informed Mousekeeping of the problem, then you've done everything you can, short of avoiding a problem altogether. I prefer to avoid the problem if at all possible. I don't want to check in and find the room in disrepair, so I try to avoid doing the same for the following guest.

 

[BeesKnees]

Buy your kid something different to keep them busy if they can't be trusted. Or if your child can't be trusted, make sure you pack a magic eraser.

Agreed. An ounce of prevention is worth a pound of cure. Child-proof the room to make it safe for the child and room-proof the child so the room is safe from it. A kool-aide stain is quite preventable. It contains a dye. A dye can stain. A child can spill the drink containing the dye. Logic dictates not to give the child a drink with a dye in it.

 

[bwvBound]

One of other timeshares (not DVC) has contests for room decorations! The resort celebrates everything and makes up holidays if there isn't an obvious choice. I've seem some fairly extreme decorating across the years -- all encouraged by resort activity staff.

My question, is this, do anyone you alter the rooms you stay in?

 

[sam_gordon]

From what I gather, the gist of this thread is that many people don't care, don't try to fix things, or don't bother to let Mousekeeping know. They think it's okay to trash the place, because it's not there home. I think if you've tried, and informed Mousekeeping of the problem, then you've done everything you can, short of avoiding a problem altogether.

The problem is some people are ASSUMING previous tenants didn't try to fix the problem (incl. notify mousekeeping). I agree there are guests that would ignore the issue, but I'd rather believe they are in a very small minority and the vast majority of tenants who make a mess try (unsuccessfully... along with mousekeeping) to fix the problem.

 

[william1375]

Why are these damages not paid for? Is it "renters" who pay no dues? Why Mouse keeping not reporting this to management at check-out? No accountability here will lead to higher maintenance fees.

 

[BeesKnees]

The problem is some people are ASSUMING previous tenants didn't try to fix the problem (incl. notify mousekeeping). I agree there are guests that would ignore the issue, but I'd rather believe they are in a very small minority and the vast majority of tenants who make a mess try (unsuccessfully... along with mousekeeping) to fix the problem.

I don't assume that. I assume that there are some easy common sense preventative measures that people overlook that would cut down on damage. Jumping on the beds, over-loading outlets, serving food or drinks to children that can leave stains, keep markers out of reach unless the child is being supervised, throwing balls in the room, etc.

I once saw a room (passing by) that had so much equipment (computers, printers, file boxes, etc) I think they packed up their entire office and brought it to disney. I understand that some people have to work while on vacation, I am one of them, but how sure are we that the electrical in the rooms was designed to power so much? I saw cords running everywhere and multiple power strips. That room was a total wreck.

Why are these damages not paid for? Is it "renters" who pay no dues? Why Mouse keeping not reporting this to management at check-out? No accountability here will lead to higher maintenance fees.

Someone correct me if I am wrong, but I assume that cash rentals contribute a share to the maintenance fees.

 

[Mickey'sApprentice]

Some tenants may choose not to tell because they want to dodge paying for anything that happened.

 

[Deb & Bill]

SO you are on vacation, your kid has a marker and play set that you just bought in the store during check in to keep your kid quite. You go to the room un pack and everything is fine. The next morning you wake up and the kid starts playing with the markers and play set (which you find out is not washable, why does DISNEY sell markers that are not washable, I have no idea) as all 3 year olds are they get bored with the play set and start looking for other things to draw on, table rug wall. It happens when you have kids. At you house you have the supplies to takje care of it magic earsers, 409, and etc. WhAt do you have at DVC, a bottle of liquid soap! If you are like me you don't have a car, the store doesn't sell anythign strong enough to remove it, waht are you supposed to do?

I think the point is things happen. Maybe the parent had the markers and crayons out of the childs reach (so they thought). Regardless of HOW it happened, it happened. Again, what do you do after the fact?

Try to clean it with what you've got on hand, and if that doesn't work, contact housekeeping. Which might have been what the previous tenant did. If mousekeeping can't get the stain out (assuming they tried), why do you think the guest could?

Agreed. An ounce of prevention is worth a pound of cure. Child-proof the room to make it safe for the child and room-proof the child so the room is safe from it. A kool-aide stain is quite preventable. It contains a dye. A dye can stain. A child can spill the drink containing the dye. Logic dictates not to give the child a drink with a dye in it.

Thank you, BeesKnees. Exactly. And if you don't have a car, you call a cab to take you to Publix or Winn Dixie and buy what you need to clean up your mess. Your mess, your problem, your responsibility.

 

[bwvBound]

I once saw a room (passing by) that had so much equipment (computers, printers, file boxes, etc) I think they packed up their entire office and brought it to disney. I understand that some people have to work while on vacation, ...

Perhaps they weren't on vacation? The Disney Resorts host a large number of conferences and conventions. It seems the Dolphin, Swan, Yacht, Beach and Boardwalk halls and rooms are buzzing with technology each January for Lotusphere. It ain't vacation, really.

 

[Dean]

So the renter does the inventory? Sounds like a good way for an unscrupulous renter to end up with new plates (hey, I only have 6 plates instead of 8!).

And I didn't think we were talking about missing items but damage to the rooms.

Companies that use it generally do a better job of monitoring than you suggest but not all do. The truth is that those that are inclined to steal will steal. However, if items are missing to excess, some will charge you. Towels seem to be the area where most people get charged for inventory type issues.