Ohana Reservation Snafu...HELP?!

[JenCin78]

I went online this morning and saw that there was an Ohana ressie available at 8 p.m. on 6/17. Sweet! I was so excited as the only reservation that I had seen for Ohana was at 9:30 way too late for us. I gave my cc# and booked the reservation-got the confirmation email with the reservation# and the 8 p.m. reservation time. I was on MDE just now and the reservation time is showing up as 4 p.m. instead of 8 p.m. I tried calling the reservation line and there's a message that the system is being enhanced and they are unable to view reservations at this time. I don't want to cancel the reservation-I want the 8 pm reservation that I received the email confirmation for. I also dont want my CC to be charged if we don't show up for the 4 p.m. reservation and show up for the 8 pm. This is so bizarre!

 

[figment_jii]

I would hold the reservation you have. There have been all sorts of quirks reported with MDE. If you have the original confirmation with the correct time, my instinctive guess is to say that the ADR is for 8:00 pm and that 4:00 pm is a glitch. If nothing else, the reservation isn't until the 17th, so you have several days to get in touch with dining before you reach the cancellation deadline.

 

[sswally]

I'm certain the email is correct. Same happened to me with Teppan Edo. I made the ressie for 8 people and that's what my email confirmation said, but MDE shows its for 24! I called, and they said the email was accurate

 

[Tropics]

I'd bet that the 4pm time is a glitch because I don't think that 'Ohana even starts serving dinner until 5pm.

 

[jennylyn_b]

I went online this morning and saw that there was an Ohana ressie available at 8 p.m. on 6/17. Sweet! I was so excited as the only reservation that I had seen for Ohana was at 9:30 way too late for us. I gave my cc# and booked the reservation-got the confirmation email with the reservation# and the 8 p.m. reservation time. I was on MDE just now and the reservation time is showing up as 4 p.m. instead of 8 p.m. I tried calling the reservation line and there's a message that the system is being enhanced and they are unable to view reservations at this time. I don't want to cancel the reservation-I want the 8 pm reservation that I received the email confirmation for. I also dont want my CC to be charged if we don't show up for the 4 p.m. reservation and show up for the 8 pm. This is so bizarre!

Call the wdw dine. Ignore the message they can help you. I just called them and was helped no problem. MDE is notoriously wrong so call and see. If your confirmation email says 8 pm I would bet that mde is confused again lol
I made Teppan Edo adrs for this past May for 5 ppl and MDE said it was for 15! I called and it was only for 5 but boy was I worried! Lol

 

[TDC Nala]

Keep it. I made a reservation for one and it was listed on MDE as a reservation for six. Call WDW-DINE and ask them to confirm the time of your reservation. If they say 4, you may have a problem, but don't go by what MDE says.

 

[JVig]

I made reservations for two places today, and both show up 4 hours earlier than the time I selected. Obviously the MDE is having issues!

 

[JenCin78]

I'd bet that the 4pm time is a glitch because I don't think that 'Ohana even starts serving dinner until 5pm.

You are absolutely right I wound up calling the CL Concierge at IPO and inquiring about the reservation. He told me that his system reflected the 8 p.m. reservation but saw that MDE reflected 4 p.m. which is impossible as Ohana isn't open that early. He was able to get into Ohana's reservation list and see that we are indeed scheduled for 8 p.m. He said he had never seen that happen before where MDE reflected something different and that he would submit a ticket to IT for it to be looked into. He was so sweet and emailed a copy of our itinerary with all of our reservations for the week. Thanks for the help everyone!

 

[mchelle77]

I'm having the same issue (and just hung up with the rez line because it was taking too long). Made a rez for 645, it was showing as 145. So I canceled and made it again for 645, now it's showing as 954.

I figure I'll keep the email that says 645 and hope for the best. It's at Raglan Road, so I'm not TOO worried about it yet.

 

[disneynanacat]

I'm certain the email is correct. Same happened to me with Teppan Edo. I made the ressie for 8 people and that's what my email confirmation said, but MDE shows its for 24! I called, and they said the email was accurate

Lol must me a glitch with Teppan Edo because my dinner for 4 shows up as dinner for 12.

 

[travelfanatic]

Same for me! I have a Teppan Edo ADR for 4 but it shows 12! Very strange...

 

[ncmomof2]

I booked Ohana for a 7:35 am breakfast but it said 3:35am when I added to My Experience online. I called and it is a computer glitch they are working on right now. My ADR is for 7:35am on their computer. HTH!

 

[Gr8t Fan]

Same thing happened with the 2 reservations I made yesterday -- they were both showing up for earlier times.

 

[mchelle77]

I called today for mine and it was showing up for them as the wrong time (945pm rather than 645pm). I would call just to be sure. She was able to fix it for me and I kept my confirmation number/email. You never know - better safe than sorry!