oh my gosh.. tried book 4 times.. getting we are working on it...

[Kim Gillihan]

So frustrating... this happens all of the time... any work around.. different browser etc. Using chrome ... thanks.

 

[KAT4DISNEY]

Same thing for me around the same time. Doing the normal and just waiting until it works again.

 

[FinallyFL]

Still not working

 

[nickcapp]

Always at my 11 month window it seems!! Still busted 8 minutes prior to booking window....

 

[Where'sPiglet?]

Same, and it tells me if I go back, I lose the room. I don’t think I have the room “held for me” like it says. I can’t go forward and I don’t want to go back and start over, so nothing is actually booked.

 

[MinnieSueB]

This is BEYOND frustrating! Get a decent IT department, Disney!

 

[Where'sPiglet?]

This is BEYOND frustrating! Get a decent IT department, Disney!

Yes! Like OP, I’ve tried multiple rooms and keep getting the dwarves. I’ve tried in multiple tabs, too.

 

[RoseGold]

I just wasted 30 minutes on this. FIX THE WEBSITE BILL

 

[bobbiwoz]

I can get in, but from there I only get circles!!

 

[dkostel]

I'm getting the same results. Is this because I am using points that weren't purchased directly, or is this just the usual Disney IT issues?

 

[bdmc22]

I'm getting the same results. Is this because I am using points that weren't purchased directly, or is this just the usual Disney IT issues?

OH no this has nothing to do with where your purchased the points, because as I am a direct purchaser. I am also getting the same error issue where I can get all the way to checking the guest info once that is done I hit continue then dwarves!!!

 

[kes601]

Based on the number of people having issues I'd have to go with an IT problem.

 

[JLitfin]

same here

 

[vpusey]

Frustrating, how can a room that was available all morning, suddenly be gone before 8am ?

 

[Where'sPiglet?]

To add insult to injury, it is giving me a countdown timer and telling me I need to complete the booking or I’ll lose the room.

 

[RoseGold]

I can't even see availability now, just dwarves. Ridiculous.

 

[bdmc22]

This is my first time trying to book with my points, is this normal for weeks in December. The volume on the website gets really heavy during the 11 month windows for December weeks?

 

[RoseGold]

This is my first time trying to book with my points, is this normal for weeks in December. The volume on the website gets really heavy during the 11 month windows for December weeks?

This is normal in that this website is a joke and opens before the phone lines for some reason no one can figure out. This website is an embarrassment for a company of this size.

Edit to add: if you're on the screen where it's asking you to borrow or bank, you are holding that room. Sit on that screen until you get customer service or time out. The time out is a neat feature they added a few months ago, just to make this worse. Maybe you won't time out...

 

[soccerra]

Just for note DVC's reservation system is down. They don't have an ETA as to when its going to be back up and running.. Just spoke to them on the phone..

 

[nickcapp]

Just for note DVC's reservation system is down. They don't have an ETA as to when its going to be back up and running.. Just spoke to them on the phone..

I can confirm...spoke to someone on the phone and in chat. Same info.

Just keep swimming.....