oh my gosh.. tried book 4 times.. getting we are working on it...

[Where'sPiglet?]

Somebody is getting through to book - all 5 of the different room types I tried to book this morning are gone.

I'm on the west coast and woke up at 4:55 to book, so now I:
1 - do not have a room for my last night (I ran out of points on my other contract because of the 50% borrowing rule)
2 - am extra tired.

Edit: Maybe the rooms are stuck with others in the "being held for you" phase, and not actually booked.

 

[kes601]

Somebody is getting through to book - all 5 of the different room types I tried to book this morning are gone.

I'm on the west coast and woke up at 4:55 to book, so now I:
1 - do not have a room for my last night (I ran out of points on my other contract because of the 50% borrowing rule)
2 - am extra tired.

What is likely happening is that people are getting to the stage where the room is held but once that times out or the back out then the room is released. If the system is down then the rooms should ultimately end up back in inventory.

 

[RoseGold]

Somebody is getting through to book - all 5 of the different room types I tried to book this morning are gone.

It wasn't me, I can't even see availability.

 

[Where'sPiglet?]

What is likely happening is that people are getting to the stage where the room is held but once that times out or the back out then the room is released. If the system is down then the rooms should ultimately end up back in inventory.

Jinx - I edited my post with this exact same thing in between the time you quoted me and your post showed up!

 

[Where'sPiglet?]

It wasn't me, I can't even see availability.

It keeps telling me my dates are invalid, because it's not selecting dates properly. It only allows the 12/10/22 to be selected and then not the end date. It's searching for 12/10/22-1/18/22. Well, no, that won't work.

 

[DannyV]

Getting a 'down for maintenance' message now
'We’re Working On It

Sorry, but the Member online booking tool is currently unavailable. We are working on this issue and apologize for any inconvenience.
Please try again later.
'

 

[diskate10]

I called and the entire system is down... they can't even make changes/modifications/do anything useful and was told to try calling back later. My sister and I were supposed to fly out for our trip this evening but her husband tested positive for covid this morning. Gah! Of course the system would do this to me today lol.

 

[heapmaster]

I'm pretty sure the issue is due to a room category getting overbooked due to walkers and new bookings fighting. It was detected and automatically stopped new bookings until a human can intervein and rectify the overbooking.

 

[MinnieSueB]

Somebody is getting through to book - all 5 of the different room types I tried to book this morning are gone.

I'm on the west coast and woke up at 4:55 to book, so now I:
1 - do not have a room for my last night (I ran out of points on my other contract because of the 50% borrowing rule)
2 - am extra tired.

Edit: Maybe the rooms are stuck with others in the "being held for you" phase, and not actually booked.

OR it might be filling Waitlists????? Hopefully the system isn't able to do anything & those rooms will still be available once it's up & running again. What an embarrassment of what you would call an IT dept, Disney. But they know they have DVC so why spend any money to upgrade our system?

 

[RoseGold]

But they know they have DVC so why spend any money to upgrade our system?

They did "upgrade" it when they blocked the trackers. And now we have this.

 

[kes601]

I'm pretty sure the issue is due to a room category getting overbooked due to walkers and new bookings fighting. It was detected and automatically stopped new bookings until a human can intervein and rectify the overbooking.

Doubt the system is that smart.....

 

[heapmaster]

Doubt the system is that smart.....

I'm 75% sure this is the reason.

 

[kes601]

I'm 75% sure this is the reason.

I'm 100% sure it isn't.

 

[nickcapp]

I'm 75% sure this is the reason.

Certainly, has some general merit to consider, but its been down since really early morning. Well prior to when any walking could continue.

 

[heapmaster]

I'm 100% sure it isn't.

I have enough info to know i'm close to being correct from what I can see.

 

[JETSDAD]

I'm pretty sure the issue is due to a room category getting overbooked due to walkers and new bookings fighting. It was detected and automatically stopped new bookings until a human can intervein and rectify the overbooking.

They aren't competing though. Walkers already have a room, they're not competing at all. That would be like saying someone who booked a room 3 days ago (not walking) is competing for a room with someone making a new reservation today (because that's exactly what it is).

I was able to modify a reservation earlier so I'm glad I got that before things went down.

 

[RoseGold]

I filled out the website survey again, so they can throw it in the trash with all the IT resumes in HR.

 

[5 Disney Fans]

working now!

 

[heapmaster]

They aren't competing though. Walkers already have a room, they're not competing at all. That would be like saying someone who booked a room 3 days ago (not walking) is competing for a room with someone making a new reservation today (because that's exactly what it is).

I was able to modify a reservation earlier so I'm glad I got that before things went down.

You can modify one day at a time and not hold a reservation for 5 days for example. The 5 day holders are way ahead of the current date, sure, but the fighting for the room for the day of booking is what caused the issue today from what I can gather.

 

[RoseGold]

I still have dwarves.