File this in the "for what it's worth" file. Yes, I know that CMs are notorious for telling people what they want to hear, don't have all the correct info, etc., etc.
I emailed wdw guest relations on Saturday morning, just to ask the question of why Fantasmic! and Star Wars fireworks now often start 15 minutes apart, instead of the 45 minutes it was for months, effectively precluding guests from seeing both shows on the same night. I have emailed before and always have received a call, usually a couple weeks after the email. Sometimes the response is satisfactory, sometimes not, but at least they have responded!
Well, I was driving Saturday afternoon, no more than 3 hours after I sent the email, when I received a call from a 407 number. I was shocked at the quick response, but the cm, Chris, was very friendly, and we chatted for a good 20 minutes.
Chris said (again, for what it's worth...) that the timing of the show schedule is a calculated decision. He said the first goal is safety, to avoid having people RUN from Fantasmic! to a prime spot for the fireworks. He said they had faced this problem, of large crowds rushing out of F!, creating a safety issue.
He went on to say that the second goal is to optimize the experience for whichever show each guest chooses to watch on a given night. If a guest finds a good seat at F! or a good spot to watch the Star Wars show, he or she will enjoy that show to the fullest.
Of course he admitted that they hope that guests come to DHS two different nights, once for each show!
I asked about the future schedule, and also River of Light, while I had him on the line, and he either didn't know or couldn't/wouldn't tell. It was an interesting call!