I had to call since I had a Boo Bash ticket I was hoping to transfer and it worked.
I was on hold about 45 minutes and with only a small glitch I now have a ticket for Merriest.
I was the cast member’s first call today and he was ‘I don’t think I can do that, let me check’. What he meant was he didn’t think he was handling ticket calls (I think he was a resort representative) but he came back and said yes he was just told he could book the AH tickets.
He needed the confirmation number from my Boo Bash email, he verified my resort reservation and transferred the ticket, charged my card for the difference and the ticket changed in My Disney Experience as soon as I refreshed.
Call took about 5 minutes.
I will say I first called the number they listed on the webpage and got a message saying my wait time was 167 minutes.
Then saw a post here that had a different number (someone up thread was told to call a number back at 7 Eastern) and I called that and went straight to ticketing and my hold was only about 45 minutes.
Sounds like it’s mostly going smoothly. I took the day off anticipating much worse so I may go back to bed now
