After hours of trying to get through, then hours of being on hold 3 different times, 1 dropped call, 2 different CMs, getting IT involved, I FINALLY have tickets!!! Phew...... that was an ordeal. However, the last CM, Marcos, that I talked to was determined to get my reservation straightened out and get me tickets today after everything I went through yesterday. HE WAS AWESOME and was not going to hang up till we got tickets!! Anybody know the cast member site I can go to to leave comments? (It did not give me an option for a survey at the end of the call) He deserves a raise!! Good luck everyone!!