I ordered my DVD a couple of weeks ago, and have yet to receive either the DVD or a postcard. What I did do just now was log into my disney account and went into this screen I've not been to called the "Disney Online Preference Center". This page is LONG... Really LONG. What I discovered was that in each section where I had a choice to have offers sent to me IT WAS UNCHECKED. Holy Moly! So I went though each section, It covered receiving information via email, postal or other means... Resorts, General Disney, Shows, Family Fun, Shopping and so on... it is very thorough and very long. It covered everything. Anyway, I am now checked off on everything except sports. lol
You have to go into "Updating Your Profile". On the bottom of that page it says, "Manage your e-mail preferences". Click on that and it brings you to the page... I was very surprised that I had so much not checked off to receive information.
Good Luck to all of us.... I am hoping that this will fix things for me. I have called many times in the past two weeks, and all I keep being told is that I HAD a code last year... and guess what??? I never received anything from them. I am betting this is the reason. The box to send me information was not checked off.