Odd phonecall with CRO...

[ziggystardust]

I just called to check rates and availability for a trip I'm planning in September... The CM (Ruben) told me that he was unable to check anything that was more than 3 months out and that I should call back in July.

How crazy is that?! I thanked him and called back, and of course got my rates and availability questions answered.

Imagine if I didn't know any better...

 

[mkymouse4ever]

Yikees, maybe his computer was frozen? OR He is a "special" cro agent and has specialized in only these 3 months of ressies, so he cannot help, someone in a different month? OR he was asleep in cro class and didn't get all the info he needed to do his job?

Good thing you Knew to call back, that was weird.
mky

 

[tigerlilly]

I find a lot of who you get at CRO is what time you call. I live on the west coast and I find if I call late I get someone in CRO who is answering phones in Utah...which is fine but they have no idea about WDW or my questions. If I call early in the morning you get someone in Orlando who knows more of what they are doing.