We'll I just talked to Talbot who was less than helpful unfortunately. I told him I wanted to check to see if any PIN codes were attached to my name or my husband's and he told me I had to have the code to "unlock" it and use it. I told him my husband had been receiving emails from Disney but wasn't checking for a PIN code until recently. He blamed it on the system - to which I pressed, I had seen online where people had been calling in the last couple of days so I guess this must be a recent change? He didn't confirm and again, blamed it on their system.
In addition to checking out PIN codes for me, when I told him the time we were "thinking" about going and are looking at Poly and WL (which we are already booked at). I told him our dates were Oct. 15-22 and that we were looking at a Deluxe he told me that those fill up quickly since it's the holiday season (
MNSSHP - weird to use the phrase "holiday" I thought) and they are close to MK and the monorail. He said I really would need to book those 499 days out, they have limited availability.
Without saying the magic words, "locked in" he let me know it was in my best interest to book now that it was
only a $200 deposit and that I could cancel 45 days in advance, yadda yadda yadda. I told him I needed to do more research and decide on the resort. I didn't want to make him look up anything since we are already booked and I was just calling about the PIN codes.
Has anyone else been told they couldn't look at their names to see if a PIN code was attached? I'm pretty sure others on this thread have called and asked relatively the same thing I did... weird. Talbot didn't seem super knowledgeable (as he tried to discourage me from coming during my dates!) so maybe it was just the luck of the call and if I got a different CM I might be able to get "into the system"

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