Hi all
Got my tickets today,should be all happy, but now VERY STRESSED!
We booked last Sep (05) with Jetsave, who use Virgin, we did this as we wanted a Virgin flight for the 32kgx2 per person lugguage ( not that we use it all, but we do take alot of stuff with us) Anyway in Feb Virgin announced that baggage allowance would be decreased to 23kg x 2 per person. for anyone who booked AFTER April 1st. I was panaicking and got my TA to double check we still got the bigger allowance. Anyway after LOTs of calls to Virgin Jetsave etc it was verbally confirmed and backed with an E mail from Virgin Cust Services , as we booked before 1st April our tickets would be 32kg x 2.
BUT, yep you guessed.............. ouor tickets say 23kg, not even 23kg x 2!
Ive been on phone for over an hour ( on a premium rate number!) to Virgin, who are not at all helpful. Jet save say thats what the standard amount is !!!! What.... no way.............!
Ive just measured the new hand lugguage size allowance on the Virgin web site ( while holding in a call, I HATE those stupid music sounds thay pay, while on hold!!!) and guess what, our hand lugguage is just a few cms too big ! So looks like we need to get a new bag! On a good note our camera bag is ok!
Tried also to ask Virgin about lip balm, one person said NO, one said maybe ????
Thanks for letting me moan.................. this is getting soooo stressful.
Wayne says, dont worry pack as normal and go to Gatwick with E mail and they will HAVE to let us take it all, BUT I dont want all the hassle at the airport, cos if they say no, where do we put all the stuff we have to take out ???? The tickets clearly say only 23kgs!!! I supposed we pay excess baggage and then try and claim it back when we get home . I just wanted a smooth start to the holiday.
I need a
