videoman
Are we on the Magic yet?
- Joined
- Jan 5, 2003
- Messages
- 806
Well after I just about gave up on Happy Limo I received a letter from Mr. Brent Peters. And all I can say is how glad I am to see that they did something about my situation. It goes to show you that sometimes companies need to be notified when there is a complaint. I've enclosed a copy of his letter to me.
Like I stated in the orginal post...I have used them in the past and will once again try them in the future....
Thank-you Mr. Peters!!!!!!!!!!
Dear Mr. and Mrs. R,
Please accept our apologies for the service you received from our company on your recent trip to Orlando. This is not the type of service we offer to our passengers. We do thank you for bringing this problem to our attention.
We do apologize for the delayed response to this issue and do want you to know that this was not simply swept under the rug. I was out of the office for an emergency surgery and unable to respond until now.
After reviewing your complaint, we do agree that your driver did not perform to our standards. Talking on the cell phone while driving is against our policy, not to mention dangerous. We have suspended that driver for 3 days without pay, and he will be put on 90 days probation. We have also reprimanded him for the untidiness of his vehicle. If we do receive further complaints about that driver, he will be terminated.
We will refund your round trip to you at once. ($199.50) Please simply let us know if you would prefer a check sent to you, or a credit to the visa we have on file. (last 4 digits XXXX) If you would like a check mailed to you, please provide a mailing address.
We also would like to offer you a complimentary round trip transfer in a sedan during your next visit to Orlando. Simply refer to code XXXXXXXXXX to make your next booking with us.
Again, we do apologize for this mishap. Please let us know if you have any further questions, concerns, or feedback. It is only through feedback from our clients that we are able to address such issues.
Cordially,
Brent Peters
Resolution Management
Happy Limousine
Like I stated in the orginal post...I have used them in the past and will once again try them in the future....
Thank-you Mr. Peters!!!!!!!!!!
Dear Mr. and Mrs. R,
Please accept our apologies for the service you received from our company on your recent trip to Orlando. This is not the type of service we offer to our passengers. We do thank you for bringing this problem to our attention.
We do apologize for the delayed response to this issue and do want you to know that this was not simply swept under the rug. I was out of the office for an emergency surgery and unable to respond until now.
After reviewing your complaint, we do agree that your driver did not perform to our standards. Talking on the cell phone while driving is against our policy, not to mention dangerous. We have suspended that driver for 3 days without pay, and he will be put on 90 days probation. We have also reprimanded him for the untidiness of his vehicle. If we do receive further complaints about that driver, he will be terminated.
We will refund your round trip to you at once. ($199.50) Please simply let us know if you would prefer a check sent to you, or a credit to the visa we have on file. (last 4 digits XXXX) If you would like a check mailed to you, please provide a mailing address.
We also would like to offer you a complimentary round trip transfer in a sedan during your next visit to Orlando. Simply refer to code XXXXXXXXXX to make your next booking with us.
Again, we do apologize for this mishap. Please let us know if you have any further questions, concerns, or feedback. It is only through feedback from our clients that we are able to address such issues.
Cordially,
Brent Peters
Resolution Management
Happy Limousine
