Last year when we were in Puerto Rico on the Fantasy, there was a family of 4 who were late by 45 minutes (maybe an hour) They called their names over and over on the PA system and finally we saw their luggage being loaded onto the docks at the gangway with an officer standing by. A van arrived and had the luggage loaded into it and ready for when the family arrived back to port. About 5 minutes after that happened, this family of 4 (Mom, Dad, 2 little ones about 3 and 5) are running down the pier and obviously upset and scared. I felt so bad for them. Their luggage was unloaded from the van and brought back on board and off we sailed minutes later. The officer waiting for them was in communication with the bridge (clearly) and was really anxious for them to arrive. You could just see that he was hoping that they get back so they didn't have to leave them.
On the flip side of the officers consideration we had some younger adults (20's to 30's) in the adult area hot tub talking loudly about the incident and one intoxicated female said and this is a cleaned up version but you get the gist. Da*n, I really wanted them to be left behind and to see the kids cry.
I can only hope that had she and her buddies been sober that they would not wish ill of anyone. Especially, those two little kids.
And before anyone asks how I know she was inebriated, I noticed several stumbles (ship not moving remember) from the bar on one side to the hot tub on the other. Oh, and the drink in hand of course.
On our recent St. Thomas/Tortola cruise, there were several adults who did the drunk walk (sort of like Frankenstein stilted walk)

up the pier, carefully choosing their steps and had a female officer meet them short of the gangway. The two gentleman made it up the walk with ease, but the woman had to be supported by the female officer up the plank. They were last last to board but only 15 minutes late all in all. And to make matters worse for them, they were really sunburned.
Before the Puerto Rico cruise, I had never seen anyone board after the noted departure time, but these two very different instances stand out in my mind.
I really feel like the husband made a decision based on that there WAS family on board to take care of the kids and wanted to make sure his wife had necessary documents to travel. I doubt he would have done so had it been a different situation. And yes, the cruise line got a really bad headline on this one.
Media reports today are not based on fact, but on what sells and gets read. Sad state of journalism that we live with.