no response from email through website

[Ariel620]

I've emailed member services through DVCs website after logging in and providing my member number, etc. It has been over a week with no response. It is a problem with an incorrect number of refunded points from a cancelled room, so I feel like it has to go to someone management level, which is why I don't want to call. Do you think I should call and explain the situation? Will they transfer me? Or do you think I should keep waiting for a response from the email through the website. I'm not in a big hurry to use the points, so I'm happy waiting if they eventually will respond, but do emails get lost in that system, or does everyone get a response? Is there a record of the message I sent like there would be in a traditional email (nothing got sent to my email address confirming I sent a message at all).

 

[Sandisw]

It took them over 10 days recently to answer an email..which, I was able to fix on my own..so the email pretty much said they noticed that.

Think they are backed up but I’d say if you get to 2 weeks, send another one or give a call.

 

[n2mm]

Thanks for the info. I need to send them a message to combine a reservation, so I will know it will take a significant amount of time. The phone waits sound painful

 

[bobbiwoz]

It took them over 10 days recently to answer an email..which, I was able to fix on my own..so the email pretty much said they noticed that.

Think they are backed up but I’d say if you get to 2 weeks, send another one or give a call.

Same here regarding a question I had, but then I got two more emails from them responding to somethings I had asked the previous day. Not consistent!

 

[Eldon32]

It's taken about 2 weeks for them to reply to my requests, as well.

 

[Dean Marino]

Deleted