We checked into BCV Oct 20. I had not gotten an email or any other information until I went to leave the car with the valet. When I checked in I asked to speak to a manager, who I know had nothing to do with the DVC decision. I explained that I was at the annual meeting last year and nothing was discussed about this and that I was not infomed of the change. In addition I was upset that I had paid my annual fees last January and they were cutting off something in essence I had already paid for. He seemed suprised that I was not informed but promised to look into it.
I then called Member services and got a supervisor who I repeated all of my concerns to and this is the line I got. They were discontinuing the service in my best interest. (I love when other people do stuff in my best interest b/c they know more than I do and yet somehow it never seems to be in MY best interest). It was explained that with valet fees going up they had to stop the service or my annual dues next year would go way up. In addition they had done a study and found that a lot more members were utilizing DME so they were keeping it instead.
I asked the obvious question if more people use DME than valet how could costs be going way up for valet service? I never got an answer for this, however I did get the answer that annual dues do go to pay for the valet service. When I asked if I was going to get a refund for the portion of my annual dues paid last year for valet that was cut off before the end of the year, I never got an answer for that either.
A short time later the BCV manager called back with in essence the same corporate line.
My problems are that I was not informed on something that I had already paid for through the end of the year, they took something away in the middle of the year, and they did it in my best interest to save me money. I would like to know how much of annual dues goes to DME. I wonder how much we are subsidizing a service that Disney is providing to other guests to keep them on property vs something that really was just to my benefit. just my 2 cents worth.
did you see the "rubber stamp" they used last year at the annual meeting to approve all "items" after we all had input as to DVC's direction.....tongue in cheek ???