NO MORE free valet parking for DVC members.

[Maxwell]

And therein lies the problem - this attitude towards members who have dedicated a large chunk of money are not considered as valuable as customers who over the course of their life MIGHT drop $10,000 at Disney.

Agreed.

 

[jade1]

And therein lies the problem - this attitude towards members who have dedicated a large chunk of money are not considered as valuable as customers who over the course of their life MIGHT drop $10,000 at Disney.

 

[Chuck S]

I've never used "additional housekeeping" As a matter of fact, I've never used housekeeping's services at all. Since my longest stays are Sun-Fri, ( and those are rare ) the only housekeeping I receive, is the cleaning before and after my stay.

At what point do you think that Disney should do away with all "extra" housekeeping? It's a service that is paid for in my dues, yet, I've never used it. ( Or ME for that matter ) Why should I pay for that?

Actually, you should have receive T&T services for a Sun to Fri stay, so you have used some housekeeping.

 

[crisi]

And therein lies the problem - this attitude towards members who have dedicated a large chunk of money are not considered as valuable as customers who over the course of their life MIGHT drop $10,000 at Disney.

But whose problem is it? Its only Disney's problem if it decreases their profitability. Maybe it will, maybe it won't. But they are probably a better judge of their revenue and margin impact than anyone here.

 

[tammymacb]

Actually, you should have receive T&T services for a Sun to Fri stay, so you have used some housekeeping.

Actually, the one time I didn't split a Sun-Fri stay, and was at BWV, I sent the housekeeper away as she came late in the afternoon and we were resting up and getting ready for a dinner reservation. I carry out my own trash, and recycle and wash my own towels as needed. I've never used mousekeeping, but I pay for it. I feel like if it's "OK" for the perks I use to go away to save budget, maybe I shouldn't have to pay for those I never use.

 

[crisi]

Actually, you should have receive T&T services for a Sun to Fri stay, so you have used some housekeeping.

Everyone uses housekeeping. You are either using it to make sure the room is clean before you get there, or you use it when someone cleans up after you when you leave - depending on your point of view.

 

[Chuck S]

And therein lies the problem - this attitude towards members who have dedicated a large chunk of money are not considered as valuable as customers who over the course of their life MIGHT drop $10,000 at Disney.

But again, on a "per trip/per room turn" basis the cash customer generally fills the coffers more than a long term DVCers. Simply put, we received substantial room discounts for pre-paying, as opposed to booking through CRO. Also, the DVC resorts maintenance and taxes are paid for, whether we use our points or not, so no biggie to Disney of we choose to vacation elsewhere compared to a cash guest whom they rely upon to pay those base costs on cash rooms on a continuing basis. It doesn't matter to them if one year the costs for the cash room are paid by John Doe and his family, and the next year by John Q Public and his family, as long as there is a body in the room paying the expenses.

Just as with DVC members, they don't care if we, the individual members, sell our contracts, just so the dues and fees are paid...it doesn't matter whose pocket the money comes from. And really, why should it?

Here's another scenario to consider...what if the free valet perk had not been paid by members dues, but was paid by DVC marketing at a reasonable negotiated rate...sales are down, marketing no longer wants the expense and Mears wants an increase in the rate. Do you think dues should then assume to cost of valet?

 

[tammymacb]

Everyone uses housekeeping. You are either using it to make sure the room is clean before you get there, or you use it when someone cleans up after you when you leave - depending on your point of view.

Oh, come on, EVERY room at EVERY hotel/motel/timeshare is cleaned when you come and go. You can't use that as an example, it's ridiculous.

Do you know of ANYPLACE that you check in to a dirty room or pay someone to clean it first?

I pay for cleaning on checkin/checkout with my points. It's part of room cost. Just like CRO. It's additional cleaning I'm talking about. T&T and full cleaning for longer stays. If I don't use it, why should I pay for that "perk"? If you want those, pay for them, just like I'm supposed to do with my BWV valet...Why not?

 

[DVCBELLE]

I guess the real problem is that there will always be people who don't care how they are treated by businesses that they are loyal customers to. And as long as there are people with that attitude - the rest of us don't stand a chance.

 

[crisi]

I guess the real problem is that there will always be people who don't care how they are treated by businesses that they are loyal customers to. And as long as there are people with that attitude - the rest of us don't stand a chance.

When I'm not getting the value out of my DVC, I'll sell it. I suspect that won't be much longer - a few more years.

 

[Chuck S]

Oh, come on, EVERY room at EVERY hotel/motel/timeshare is cleaned when you come and go. You can't use that as an example, it's ridiculous.

Do you know of ANYPLACE that you check in to a dirty room or pay someone to clean it first?

I pay for cleaning on checkin/checkout with my points. It's part of room cost. Just like CRO. It's additional cleaning I'm talking about. T&T and full cleaning for longer stays. If I don't use it, why should I pay for that "perk"? If you want those, pay for them, just like I'm supposed to do with my BWV valet...Why not?

Limited housekeeping, similar to DVCs schedule, is pretty common within the timeshare industry...some provide more, some less, DVC is probably close to average. Free valet parking, on the other hand, is certainly not the norm for a timeshare, and since it is contracted out, we ar enot privy to what type of subsidy Mars may be wanting from DVC to coninue the service...it may have been completely unreasonable compared to the number of guests that use it.

While I'm sure most DVC guests welcome having clean towels at least once during a four day stay. And actually, since you say you've split the four day stay between resorts, you did use more housekeeping per trip than the average DVCer. Maybe they should institute a minumun stay to eliminate that additional cost.

 

[DVCBELLE]

When I'm not getting the value out of my DVC, I'll sell it. I suspect that won't be much longer - a few more years.

The problem is - you won't get value out of selling it either.

 

[Chuck S]

I guess the real problem is that there will always be people who don't care how they are treated by businesses that they are loyal customers to. And as long as there are people with that attitude - the rest of us don't stand a chance.

And there are always those that feel entitled to much more than a business can reasonably provide...ask anyone who works retail.

 

[tammymacb]

Limited housekeeping, similar to DVCs schedule, is pretty common within the timeshare industry...some provide more, some less, DVC is probably close to average. Free valet parking, on the other hand, is certainly not the norm for a timeshare, and since it is contracted out, we ar enot privy to what type of subsidy Mars may be wanting from DVC to coninue the service...it may have been completely unreasonable compared to the number of guests that use it.

While I'm sure most DVC guests welcome having clean towels at least once during a four day stay. And actually, since you say you've split the four day stay between resorts, you did use more housekeeping per trip than the average DVCer. Maybe they should institute a minumun stay to eliminate that additional cost.

While I am not a business man, nor do I play one on TV, my guess is Disney budgets a certain amount of housekeeping hours for check ins and check out's on a daily basis. Those rooms have to be cleaned. So, since I'm paying for the room, I'm not taking anything extra from the budget. They have my points as payment for that check in/check/out cleaning.

But I know that after check ins and outs, there are housekeepers all over the resort being hourly paid to do trash and towel and extra cleans. That hourly pay comes from my dues and yours. And whether I like it, use it or not, I will be billed for it. So, again, why should I pay for something I don't use or need. And, why is that more "needed" by DVC members ( who all have access to a washing machine for clean towels ) than a reasonable place to park at to check in?

 

[crisi]

The problem is - you won't get value out of selling it either.

Nah, if it was worth nothing on the resale market tomorrow, we'd still feel like we got value out of the years we owned.

 

[DVCBELLE]

And there are always those that feel entitled to much more than a business can reasonably provide...ask anyone who works retail.

I don't desire things they can't reasonably give me. The main things I want are respect (I have actually had a cast member tell me "oh that is for people who paid for their rooms"), a user friendly website, and good communication.

I would like to know that if I drive to BWV that there will be a parking space for me and that I will not be forced to pay $12 for valet parking in the event the lot is full.

 

[Deb & Bill]

The problem is - you won't get value out of selling it either.

So sell it for $25 a point. It will go very fast. Or Disney will take it back at that price.

 

[Chuck S]

While I am not a business man, nor do I play one on TV, my guess is Disney budgets a certain amount of housekeeping hours for check ins and check out's on a daily basis. Those rooms have to be cleaned. So, since I'm paying for the room, I'm not taking anything extra from the budget. They have my points as payment for that check in/check/out cleaning.

But I know that after check ins and outs, there are housekeepers all over the resort being hourly paid to do trash and towel and extra cleans. That hourly pay comes from my dues and yours. And whether I like it, use it or not, I will be billed for it. So, again, why should I pay for something I don't use or need. And, why is that more "needed" by DVC members ( who all have access to a washing machine for clean towels ) than a reasonable place to park at to check in?

So then, all DVCers should be able to have daily housekeeping. After all, they're paying for the room, right? I glad you want that type of dues increase, but I suspect we'd hear complaints about that, too.

 

[CarolAnnC]

So then, all DVCers should be able to have daily housekeeping. After all, they're paying for the room, right? I glad you want that type of dues increase.

Exactly. Some DVC members seem to be of the mindset that they are "renting" rooms from MS. They are not. They are timeshare owners. The timeshare industry is far different from the standard hotel room industry.

Comparing CRO to DVC is like apples to oranges. Two different entities, and rules are not the same. If anyone cannot deal with the timeshare aspect, then selling their points (as some have already listed theirs over this valet change) is definitely the right way for them to go.

We all have choices and we can own the timeshare by choice, sell, or never buy in. Me, I am staying right where I am!

 

[tammymacb]

So then, all DVCers should be able to have daily housekeeping. After all, they're paying for the room, right? I glad you want that type of dues increase, but I suspect we'd hear complaints about that, too.

I guess if you want to go through with checking in and out every day, then free housekeeping for you! However, again, I find this comment ridiculous. How many people are going to move out every morning and move in after 4 every evening to have a new room? It won't happen.

And, my question STILL hasn't been answered. WHY if we're picking and choosing what "perks" should be kept, shouldn't they ALL go away. A'la cart for all! I can chose not to pay for additional housekeeping, gyms can have a swipe locked door, you can surf the net on your Iphone. And dues can decrease..!

( oh, that one was funny! )

I shouldn't have to pay for your perks that I don't use, any more than you should have to pay for mine.

And, if you want to swap rooms every day, have at it, you must really want daily housekeeping bad!