No more add-on lobster tails at Cap'n Jack's?

sdeve72

Earning My Ears
Joined
Jun 18, 2007
Messages
6
Hi, I saw a post on another board that said you can no longer order an entree and add on a lobster tail at Cap'n Jack's if you're on the DDP. We ate there in June of last year and were able to do that. If not, can you order the double lobster tail on the DDP? I know it's not the greatest TS, but it's the only place I know of to get lobster on the DDP. Thanks for any help!:)

Stephanie
 
Hi, I saw a post on another board that said you can no longer order an entree and add on a lobster tail at Cap'n Jack's if you're on the DDP. We ate there in June of last year and were able to do that. If not, can you order the double lobster tail on the DDP? I know it's not the greatest TS, but it's the only place I know of to get lobster on the DDP. Thanks for any help!:)

Stephanie

The last report I read (sorry couldn't find the thread) was from a CM who works at CJ's, and he said the lobster tail add on had been eliminated, but twin lobster tails still remained. Hopefully, that will be the case for your trip!

Edited to add: Welcome to the DIS!
 
Hi, I saw a post on another board that said you can no longer order an entree and add on a lobster tail at Cap'n Jack's if you're on the DDP.
To be clear, the lobster tail add-on is no longer offered at Cap'n Jack's -- it's not that it is excluded from the Dining Plan, but you cannot even order it separately for cash any longer either.
 

To be clear, the lobster tail add-on is no longer offered at Cap'n Jack's -- it's not that it is excluded from the Dining Plan, but you cannot even order it separately for cash any longer either.

I don't know for sure because we didn't eat at CJ's, and we can't eat seafood anyway :laughing: but at the end of this post:

http://disboards.com/showpost.php?p=17836570&postcount=18

the CM says that the add-a-tail isn't on the menu, is no longer included in DDP meals, but that guests can ask for it as a side if they are willing to pay the $12.
 
I don't know for sure because we didn't eat at CJ's, and we can't eat seafood anyway :laughing: but at the end of this post:

http://disboards.com/showpost.php?p=17836570&postcount=18

the CM says that the add-a-tail isn't on the menu, is no longer included in DDP meals, but that guests can ask for it as a side if they are willing to pay the $12.
Interesting. That really does show that it was removed because of perceived abuse stemming from the Dining Plan. Thanks for the update.
 
Interesting. That really does show that it was removed because of perceived abuse stemming from the Dining Plan. Thanks for the update.

I wouldn't consider it "abuse" if a guest asks if a menu item is included in the dining plan and the server tells them it is, and lets them order it. :confused3 Not to say that there haven't been plenty of blatant abuses of the dining plan -- banking kids' TS credits to use for adult TS meals, or using kids' CS credits to purchase adult CS meals come to mind. Rather than remove the item entirely from the menu, I wonder why they didn't exclude it from the dining plan (which wouldn't be that big of a deal, lots of restaurants have one or two items that aren't included) and allow people to order it OOP. Or list it as an appetizer, and allow it to be ordered as an appetizer course on the DDP (the cost is not that out of line with many appetizers).

The same thing could apply to restaurants that don't include smoothies or shakes as a beverage on the dining plan -- don't know why they would, since they cost considerably more than a soda or coffee, and are often found on a dessert menu along with ice cream and soda fountain items. But rather than excluding them entirely, they could be allowed as an appetizer or dessert with the plan. But if a guest asks, "Can I get a shake for my beverage?" and is told they can, I don't think that's abuse.
 
Not all abuse is guest driven. Servers not being willing to enforce rules and policy is still DDP abuse. It's not clear if the servers who allowed lobster add-ons were following Disney's rules, violating Disney's rules or were helping guests take advantage of a grey area. Removing the add on from the menu, while allowing cash guests to order an add lobster tail, seems to indicate Disney doesn't want DDP to be able to continue getting the lobster tail add on.

It's easier for Disney to remove something from the menu rather then have servers explain to guests why extras aren't included.




I wouldn't consider it "abuse" if a guest asks if a menu item is included in the dining plan and the server tells them it is, and lets them order it. :confused3 Not to say that there haven't been plenty of blatant abuses of the dining plan -- banking kids' TS credits to use for adult TS meals, or using kids' CS credits to purchase adult CS meals come to mind. Rather than remove the item entirely from the menu, I wonder why they didn't exclude it from the dining plan (which wouldn't be that big of a deal, lots of restaurants have one or two items that aren't included) and allow people to order it OOP. Or list it as an appetizer, and allow it to be ordered as an appetizer course on the DDP (the cost is not that out of line with many appetizers).

The same thing could apply to restaurants that don't include smoothies or shakes as a beverage on the dining plan -- don't know why they would, since they cost considerably more than a soda or coffee, and are often found on a dessert menu along with ice cream and soda fountain items. But rather than excluding them entirely, they could be allowed as an appetizer or dessert with the plan. But if a guest asks, "Can I get a shake for my beverage?" and is told they can, I don't think that's abuse.
 
Perhaps it simplifies the dining/ordering experience. It is business, perhaps they just didn't make enough money on them.

Twin Lobster tails are still on the menu at Capn' Jack's you can still get Lobster for 1TS on DDP. Otherwise it 2TS at Narcoossee's:

Steamed Whole Maine Lobster - citrus rice and roasted asparagus $68

Grilled Filet Mignon and Butter-Poached Lobster Tail - potato gratin and green peppercorn brandy sauce $52
 
My family and I tried the Dining Plan a few years ago...the first restaurant we ate at was the Kona Cafe....
As each of us ordered our entree's the server asked us if we wanted to add shrimp with our meals. (my mother being the cheap-o that she is asked if it was included...and the CM said that it was - we could add on anything extra that we wanted!) So needless to say our entire party had more shrimp than we knew what to do with!

The next night we dined somewhere else (can't remember where!!) and were told that we only received an entree (nothing "extra")

We also noticed that many counter service restaurants (or possibly just a difference between CM's) would vary in drink sizes. One day we would be allowed a Large drink...the next we were told it was a Small drink. (All adult's on the DDP - so there was no question as to whether it was a child's meal or adult's)

I think that many CM's were (possibly still are) unsure of what the DDP actually included.
 
That, and also many are concerned that having to say 'no' will adversely affect them. Customers get angry, belligerent, etc.
 
That, and also many are concerned that having to say 'no' will adversely affect them. Customers get angry, belligerent, etc.

With or without the dining plan, servers have to occasionally say no -- it just comes with the territory when you do any sort of public contact/customer service job. The hotel staff sometimes has to tell guests that the room they want may not be available. The CM's that operate the rides have to sometimes tell guests that the ride is temporarily not operational, and there is no estimated time that it will be up and running again. Servers sometimes have to tell people that items are not included, refills are not free, certain things can't be substituted. That's just the way it is. Yes, occasionally, you will get an angry, belligerent, or unreasonable customer, but they certainly aren't the norm. Most normal, sensible, reasonable people might ask for something, but if the answer is no, they aren't going to scream and yell and make a scene. If they do, they aren't accomplishing anything other than making themselves look ridiculous and childish.

I am happy to report that virtually all of the guests I observed at WDW restaurants behaved in a polite and reasonable manner -- except for the one woman at the Cantina, 15 minutes before Illuminations, with 1000 people in line behind her. She expected the CM at the counter to describe every single menu item in detail, and proceeded to repeatedly complain because there weren't any tostadas on the menu -- she didn't even know what they were called, but kept asking for the "flat crispy things with beans on them", and doubted that the CM knew what she was talking about, that they surely must have tostadas hidden somewhere behind the counter, and perhaps a manager could find them. I -- as well as every other guest in line behind her -- seriously considered throwing her into the lagoon, but exercised great restraint and refrained from doing so. :teeth:
 
Many restaurants offer special price fixed menu. Most of those restaurants have at least a few menu items that are excluded or have an "upcharge".

Disney has decided not to follow that policy and to have the entire menu available for DDP customers. Every time I posted something like Disney could compromise and have a few "signature menu items" (lobster) that would have an upcharge posters said it wouldn't be fair to treat DDP customers as second class customers.

A couple of posters didn't even think it was fair that one guest couldn't get an entree that was listed on the menu, and priced, as being for two. One poster complained when one restaurant wouldn't give her a free drink for her under 2 year old child.

There are still posters who are trying to figure out ways to get adult food for child credits.

In general I agree with your point BUT Disney, and posters on DIS seem to confirm, that the general policy may not work at WDW.



Servers sometimes have to tell people that items are not included, refills are not free, certain things can't be substituted. That's just the way it is. Yes, occasionally, you will get an angry, belligerent, or unreasonable customer, but they certainly aren't the norm. Most normal, sensible, reasonable people might ask for something, but if the answer is no, they aren't going to scream and yell and make a scene. If they do, they aren't accomplishing anything other than making themselves look ridiculous and childish.

I am happy to report that virtually all of the guests I observed at WDW restaurants behaved in a polite and reasonable manner -- except for the one woman at the Cantina, 15 minutes before Illuminations, with 1000 people in line behind her. She expected the CM at the counter to describe every single menu item in detail, and proceeded to repeatedly complain because there weren't any tostadas on the menu -- she didn't even know what they were called, but kept asking for the "flat crispy things with beans on them", and doubted that the CM knew what she was talking about, that they surely must have tostadas hidden somewhere behind the counter, and perhaps a manager could find them. I -- as well as every other guest in line behind her -- seriously considered throwing her into the lagoon, but exercised great restraint and refrained from doing so. :teeth:
 
Honestly, I frequent multiple restaurants where customers order "old favorites" that haven't been on the menu (in that form) in years. I think this may be the case with the add-on lobster tail at Jacks. They still have lobster tails available (due to the twin tail entree) and aren't going to turn down customers who want to pay an extra $12 for the add-on. They just aren't advertising it any longer- for whatever reason.

I think it's just odd to jump straight to the DDP/abuse reasoning as much as it's done around here.
 
something like this is a "take away" no one likes take aways, not customers, students, kids, workers (take way benefits, privledges, etc.)

Just people being people...no surprise there
 
Disney has decided not to follow that policy and to have the entire menu available for DDP customers. Every time I posted something like Disney could compromise and have a few "signature menu items" (lobster) that would have an upcharge posters said it wouldn't be fair to treat DDP customers as second class customers.

I don't see this as treating DDP customers as second class. I feel having totally separate menus for DDP and non-DDP customers is treating them as second class. Several restaurants exclude one or two menu items -- like dessert samplers, entrees for two, or the sushi at Puck's is considered an entree instead of an appetizer. Rather than excluding the costlier items from the plan entirely, I agree that a moderate upcharge would be appropriate. For example, say the maximum value of an entree on the DDP would be $30. As a DDP customer, I could get any entree on the menu that is $30 or less; if I wanted a steak that was priced say, $35, then I could use the plan for the value up to $30 and pay the $5 difference. Disney would just have to be crystal clear in the plan brochure and on the menus, and there shouldn't be any confusion or argument: any entree $30 or less, any appetizer $12 or less, any beverage $3 or less -- for more expensive items, the guest would be responsible for the difference. Those are just random dollar amounts of course, for the sake of example. But it would allow Disney some measure of cost control -- and if the tax and gratuity was included on the capped value of those items, but the customer was responsible for tax and gratuity on their own portion that exceeded the amount included on the plan, it might stop overzealous cast members from pushing the most expensive menu items, unwanted desserts and questionable "extras" to pad their tips -- another plus for the Disney bean-counters.

To stay on topic for this thread, it sounds like CJ's still offers the add-a-tail, just doesn't list it on the menu, and anyone can pay $12 (or whatever the current price is) OOP for it. It would be so simple to just add it to the appetizer menu, though, and allow it as an appetizer on the DDP.

A couple of posters didn't even think it was fair that one guest couldn't get an entree that was listed on the menu, and priced, as being for two. One poster complained when one restaurant wouldn't give her a free drink for her under 2 year old child.

It is greedy and rather silly to think that one person should be able to get an entree, appetizer, or dessert that is portioned and priced for two for their single TS credit. However, it is not unreasonable to ask if the item can be portioned and priced for one (in a made to order dessert, for example), or if two people on the plan could both use their credits and order one item for two. The restaurant could certainly refuse, but it wouldn't be unreasonable to ask.

A child under 2 who is eating off of their parent's plate (a very generous policy for buffets) should not get a free drink. If you walked into a McDonald's and shared your French fries and chicken nuggets with your toddler, you would not be given a free beverage for the child, you would be expected to pay for it OOP. If the server/restaurant offers it, then that's very nice, but it shouldn't be expected.
 











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