livndisney
DIS Veteran
- Joined
- Feb 11, 2007
- Messages
- 9,131
I don't mean to make the situation even more difficult, but I had a very hard time using a copy of my son's birth certificate for the Birthday promotion. CM absolutely refused to accept the copy, saying that she had to have an original birth certificate. I had to hold my ground and ask for a supervisor who approved it. However, then the CM refused to give me back the copy of the birth certificate saying that she had to throw it away. Obviously I wasn't going to let her keep the birth certificate so I had to go find the supervisor again, who retrieved the certificate for me.
That was a different promotion with different rules. The CM was correct as the promotion stated no copies. They were looking for original or certified BC.