New Virgin 2005 brochure

[DisCharmed]

LOL Duggas

congrats on booking your holiday... mine is not going so well........

I rang back Virgin to book the holiday and they say they can't sell the holiday at the price I've been quoted. I get (naturally) a little complainty (if there were such a word) and they say they'll ring me back.

Later that night they ring back and apologise for Britain, they don't know who gave that price, but as a gesture of goodwill they would do the holiday for £3979. I said thanks but no thanks I've just rung first choice and they said they'll do it for £3772. Virgin say they couldn't match that so goodbye.

I ring first choice back to book the holiday.... ask for the lady and her extention number, she's not working today. So new nice lady gives me a quote for £300 more. I patiently explain I already have a quote on their system and that I'd like to buy at that price. She says sorry we can't do that..... do you start to see a theme emerging here?

Off to the local travel agents I go - and they can't get below £4000.

So in despair husband says to me, just ring Virgin and say we'll take the £3979 quote. I ring back Virgin, 'oh sorry the lady who gave you the quote is off for the next 9 days. Maybe I can help.....'. Guess what? now the price is £4194!!!! I ask (quite reasonably I thought) why the price changes, and goes up, everytime you ring? I got the usual (very polite) sorry I don't know how they got that figure, we can only offer you this.

So the upshot is I've wasted the entire morning ringing and going to travel agents and I still have no holiday. I've decided to take my chances with DIY - it can't be any more hassle!

Sorry this moan is so long, just feel very frustrated!!!

 

[Mrs Dazzle]

DisCharmed - we had exactly the same with Virgin quoting wrong prices two years ago. It's so frustrating. But I've learnt my lesson now and check the brochure prices so have a rough idea of how much it should cost so I'm not disappointed again.

Good luck with DIY, it's something we're looking at doing for the first time next year

 

[kazzie]

Discharmed,how frustrating! I would be really annoyed if tis was happening to me

I guess if you'd known the cheaper price was so good while you were on the 'phone you could have booked there and then

 

[DisCharmed]

thanks for the sympathy, you can't know how many times I've kicked myself that I didn't take the price there and then. The really annoying thing is I asked if she was sure as it seemed such a good price and she said definately, she had checked it with her supervisor!!!
Oh well they just lost a £4000 sale