I had the same experience. I never received my card. Now just upgraded to gold and would like the card in my possession for my trip in June. I did however print a card from the web site which will be an adequate substitution. I also called Loews yesterday to see if they would match my gold SPG status with theirs. They said to fax a copy of my card to their cust service # and they would do it.
So true what you say on these boards.....
You never know until you ask,.....nothing ventured nothing gained, ....etc, etc.
Many thanks to Jen, DF, LBYC, and countless others for the wonderful advice. Couldnt have done it without you.
Btw, my DH is very impressed with my newfound knowledge of the workings of all of these programs and the possibilities!!!!
My trip is almost here!!!! Better start stocking up the essentials!!
Laura