New Info About the MNSSHP issues

[shyjade]

When I called they specified that they "Will not be issuing refunds" for any tickets bought! we may be out of luck on this one if they don't change it. Helen

Yes, I'm afraid you're right. If you notice on Disney's website it specifically says "hours subject to change" and that these tickets are "non refundable". They got us, and they got us good, if all the rumors are true. Then again, in the long run, it would be Disney who would suffer; I'm sure if these rumors are true, attendance to next year's parties will be signifcantly lower.

Either way, I'm still going and hope to have a good time. It just not be quite so "magical" if we have to fight crowds of non ticket holders.

 

[eblack0409]

My wife just spoke with a supervisor at Disney and we're quite pleased with what they told her. The supervisor said they had indeed planned on closing the park at 7pm and just asking non-ticket holders to leave. She was then told that, due to an overwhelming amount of negative responses, they are going back to last year's plan of closing at 6pm in order to clear the park.

So again, it looks as if all of our emails and phone calls have played a part in this....they will be closing the park at 6pm, this decision was apparantly made very recently.

Shhhhh...don't tell DH I'm quoting him!!!

DH called me at work shortly after getting a response that someone else had called Disney and was told that the park would be closing at 7....so I called again....I got the same response as above...they WILL BE closing the park at 6 to all non ticket holders...I spoke to someone completely different, but again, a supervisor.....

 

[DebIreland]

Elisabeth, that's wonderful!!! The fact that you called twice and got this answer both times bodes very well!!! I'm gonna take your info on board and stop fretting about MNSSHP now! Thank you!

Oh, I won't tell your DH that you quoted him, that's just between us.

 

[schlepsnort]

It could be that upper management JUST made the decision and the underlings haven't gotten the official memo yet.
Like the others, I'll feel better when something official is stated on the website or email. I THINK the reason the website is not changed to reflect a 6 pm closing is for a few reasons:
A) They are having problems with the new system (after all they did state they could not get the 07 packages up until August due to the new system)
or
B) They are going to shut down rides at 6pm. and start shutting down 'lands' at 6pm but TECHNICALLY the people who do not have party tickets have until 7pm to wander out of the park. So in that case then TECHNICALLY we could look at it as a 7pm closing even though starting at 6 there won't be a whole heck of a lot to do. Except head for the gates.

I'll feel better when something more official is stated, like an email response. But either way we are going (after all NO REFUNDS) and we will have fun. I have a schedule for our trip and it specifally states -- MNSSHP HAVE FUN AND EAT CANDY...and I'm going to get it laminated so there's no going back people!!

BUT I also think the DIS human chain is a great idea.
We can even beef it up with the DIS Stroller Squad. We will run over any heels of non-payers mercilessly until they LEAVE. And we won't even say 'sorry'!!!
We could also have the Secret Squadron of Resort Refillable Mug Holders who will refill their mugs and empty them on any stragglers until they cry for mercy and slosh to the exit or the fountain machine runs dry...

I hope you all realize I'm totally joking. That's what happens when you are overly tired...punch drunk silliness kicks in around 9 cst.

 

[Mariposa]

Yes, I'm afraid you're right. If you notice on Disney's website it specifically says "hours subject to change" and that these tickets are "non refundable". They got us, and they got us good, if all the rumors are true. Then again, in the long run, it would be Disney who would suffer; I'm sure if these rumors are true, attendance to next year's parties will be signifcantly lower.

Either way, I'm still going and hope to have a good time. It just not be quite so "magical" if we have to fight crowds of non ticket holders.

Ah yes, but the tickets were also sold to all of us on the grounds that MNSSHP is a limited entry hard-ticket only event.. so if day guests are wandering about the party without being ecorted out Disney will have significantly changed the terms of what we bought.. and that's most likely enough for a refund. They either have to make a believable effort to remove the day guests (seeing as they sold this to us as purchased-admission only) or they should be expecting to pay refunds.. Which is why I have some faith that they'll be making an effort to remove the extra people.

I'm really hoping that they've decided to change the hours. That would be great.. I, too, am sure we'll all have a great time either way, though.

I never even received the automated response to my emails so I think I'll resend them.

 

[schlepsnort]

While I am hoping that WDW is going to make good for the MNSSHP and usher out the unpaid people, if they do not and it does seriously crimp any enjoyment/fun of the event then I will get my refund. I will be calling Better Business Bureau because then what they have done is falsly advertise the event. I hate to do it and I'm banking that I won't have to but push comes to shove it is an option.

 

[BlindTyldak]

I hope you all realize I'm totally joking. That's what happens when you are overly tired...punch drunk silliness kicks in around 9 cst.

. . . . . . . actually I considered backing my vaca up for this . . . the mug idea especially sounded like a lot of fun!

 

[123SA]

What is the address to send an email? I don't have MNSSHP tickets but I do believe that this is horribly unfair. I have tickets for MVMCP and am hoping that the policy will be changed before then.

 

[rafiki]

We have been to MNSSHP 5 or 6 times. I am sure there have been some who got away without buying tickets in the past. If everyone's fears are true, then there will be many more this year.

However, what everyone fears will happen makes so little sense that I find it hard to believe that the worst case scenario will actually occur. (Although I will admit to being concerned too.) Not even a big, money-hungry corporation would do something as obviously stupid as sell tickets to an event expressly advertised as a limited ticket event and then not make a reasonable effort to limit the admission or participation to those with tickets. You will note per an earlier post that Disney's official line is that they will enforce the limited participation. They are clearly aware that they cannot do otherwise. It seems to me that it would be an easy class action suit for false advertising and breach of contract if they sell "limited tickets" and then let anyone stay. Given the number of nights of MNSSHP, the $30-40 per ticket and the 20,000 - 25,000 tickets each night (just a guess), the revenue, and therefore the damage claim, is $millions. Someone could easily find plaintiffs here.

Besides, it strikes me as cutting off your nose to spite your face. Even if they got away with it for a year, or even two, eventually the word would get out beyond this on-line community and they would have to either stop charging for the tickets or start re-enforcing the limited admission. In the meantime, public relations would be a disaster. I doubt Disney or any other corporation with an eye to profits would do something with such negative long-term ramifications for such a short-term gain.

Perhaps I am being naive, but I don't think so. Corporations, even more than many individuals, are governed by pure self-interest and it is not in Disney's interest to do something so obviously stupid, illegal and immoral with its showcase product - its theme parks. I guess it's a sign (post-Enron, etc.) of how often consumers have been abused that we (me too) can actually believe that this might possibly happen.

I suspect they will either change the general admission ending hour to 6 or they will make a real effort to ask those without wristbands to leave. Of course, none of us knows for sure until after the first MNSSHP.

 

[MouseFaninQueue]

Interesting read. I never realized it was an issue as last year when we were in DLR, we were visiting California on a day when there was a MNSSHP happenign and they sure enough shooed everyone out of the park before the festivities began. Stores were closed as we were walking from Paradise Pier to the exit and CM's were politely pushing everyone out while costumed cuties were coming in and being herded to a different area.

It didn't look like there was any way of getting in without a ticket. I would have thought WDW who has running this for some time, would have done the same thing.

As we are going to our very first MNSSHP on Oct 31 with my DD's (4yrs and 18 months) I will keep an eye on this thread.

 

[DisneyMommyMichelle]

interesting, i will call tomorrow and see what kind of an answer i get.

 

[Zippa D Doodah]

I am one of those who emailed but have yet to receive even a confirmation that the email was received . Really, I don't care if they respond to my email or not. The only response I am interested in is Disney making a reasonable effort to get non-paying partygoers out of the park.

This is kind of a trust issue with me. This is the first time I have "trusted" Disney with my money on one of these hard-ticket events. If they burn me I will never forget.

 

[Lindy Loo]

I emailed from the UK 3 days ago, still only the standard reply ( the automatic kind) People at work who have already told me, they are planning to go to MNSSHP, without buying tickets, and now laughing at me, asking me what the reply was.

Hurry up Disney, really a 3 day turn around to a general question for a business, is poor.

Im not bothered if they do reply or not, just so long as the park shuts at 6pm, and keeps my 3 "friends" OUT!!!

 

[lexmelinda]

Besides, it strikes me as cutting off your nose to spite your face. Even if they got away with it for a year, or even two, eventually the word would get out beyond this on-line community and they would have to either stop charging for the tickets or start re-enforcing the limited admission. In the meantime, public relations would be a disaster. I doubt Disney or any other corporation with an eye to profits would do something with such negative long-term ramifications for such a short-term gain.

Well stated, rafiki! If you are not an attorney, you should be. Please send your entire post in the form of an email to:
guest.mail@disneyonline.com and wdw.guest.communications@disneyworld.com

 

[DebIreland]

*bump* because this is good news! I'm gonna trust that Disney can handle the switchover and let's hope both the day guests and the MNSSHPers have a great time at MK!

 

[lexmelinda]

Thought I'd check the "official" calendar for the MK and can't get anything past August to come up. Is this unusual? I'm hoping they are in the process of changing the hours.

 

[CrzyforPiglet]

I sent an e-mail Saturday about MVMCP and still have yet to receive anything other than the standard response but I'm still hopeful! And I've also had a hard time getting into the official calendar since this morning. In fact this morning the whole site was down so hopefully they are updating all of the MNSSHP and MVMCP dates to reflect the new closing times. I'm still nervous though until all calls to Disney get the same response but I say here, here to everyone who e-mailed or called in their displeasure. We made a difference!

 

[gabbyrosebud]

So again, it looks as if all of our emails and phone calls have played a part in this....they will be closing the park at 6pm, this decision was apparantly made very recently.

Yeah to us if this is true! I wrote 3 days ago to both addresses and haven't heard anything except the standard response. We'll just have to keep an eye on the calender to see if they changed the closing times. Thanks to everyone for writing!

 

[GalDisney]

There is no way Disney will allow NON - MNSSHP ticket holders to attend the event. I think everyone is over reacting.

 

[mking624]

There is no way Disney will allow NON - MNSSHP ticket holders to attend the event. I think everyone is over reacting.

It's not a matter of them allowing them to attend the event. It's a matter of them not being able to do an effective sweep if they have the park close and the party start at the exact same time. You can think we're overreacting all you'd like...but the fact remains that there will be a difference in effectiveness when you have an hour to clear out and when you have NO time to clear out.