You should get your park passes when you check in at your resort. If you look on the back of the print out sheet that list everything in your package it will explain some of the small details. I also thought that they forgot to send me my park passes and I was just about ready to panic since we leave on 4/9.
I hope this info helps you..... HAVE A FUN TRIP!!!!!!
I don't understand this. Our local TA sell actual Disney tickets obtained from Keith Prowse so if I bought those what happens when I get to my Disney hotel?