lonegungirl
Mouseketeer
- Joined
- May 4, 2003
- Messages
- 448
Tiffany:
I asked for the 4pm checkout as well--I'm Gold and it was also included with the recipe card promotion I used. I was initially told no, it was only if it was available and they were all full the day I was leaving. I asked later in the week, and another CM said that they could only confirm it the day before. I then asked the day before, and they said sure, and then when we came back at 3pm to pack, they had changed the cards, so we couldn't open the room! Security was called and opened up the room and we rushed around and got our stuff out, but I think the take-home message is that I would always try to speak to someone the day before to confirm it, and if you're going to be out that morning, stop by the desk and see if you need to get new cards to get back in, later.
My recent stay at the Swan was very nice, but I did have this problem where I was never able to resolve anything over the phone. Everytime I called about something--missing credit, late checkout, etc., I was always turned down summarily, or was told that they didn't know anything about it. When I went down to talk to someone at the desk, they were always able to solve the problem immediately. It wasn't a big inconvenience, but it was a little time consuming to always have to stop off at the desk for any question, knowing that for some reason, the phone would suck all of their ability to help me away...
I asked for the 4pm checkout as well--I'm Gold and it was also included with the recipe card promotion I used. I was initially told no, it was only if it was available and they were all full the day I was leaving. I asked later in the week, and another CM said that they could only confirm it the day before. I then asked the day before, and they said sure, and then when we came back at 3pm to pack, they had changed the cards, so we couldn't open the room! Security was called and opened up the room and we rushed around and got our stuff out, but I think the take-home message is that I would always try to speak to someone the day before to confirm it, and if you're going to be out that morning, stop by the desk and see if you need to get new cards to get back in, later.
My recent stay at the Swan was very nice, but I did have this problem where I was never able to resolve anything over the phone. Everytime I called about something--missing credit, late checkout, etc., I was always turned down summarily, or was told that they didn't know anything about it. When I went down to talk to someone at the desk, they were always able to solve the problem immediately. It wasn't a big inconvenience, but it was a little time consuming to always have to stop off at the desk for any question, knowing that for some reason, the phone would suck all of their ability to help me away...