New D23 Expo Superthread! (6/24/2019)

[angelac19]

What's the best way to contact them about ticket issues? My friend ordered our tickets and they still haven't come. I am the only one who would be able to pick them up at will call due to when her flight gets in. I'm not sure if having the confirmation number will be enough. Will they require ID or the cc used to pick the tickets up if they haven't come by the time she leaves?

They told us that you need the confirmation ID and a photo ID, so I think you friend is the only one that can pick them at at Will Call. Here's their email and number: GuestRelations@D23.com or during normal business hours (Monday-Friday, 6 a.m. to 6 p.m. PST) at (855) 323-5973.

Here's a video that my husband I made about our experience with our lost tickets! We plan on recording at D23 Expo so if you're interested in this content please subscribe!

 

[soniam]

Did anyone else get a mental image of ketchup slowly coming out of the bottle??

There may or may not have been a Rocky Horror Picture Show reference too

 

[skier_pete]

5 minutes - here we go again....

 

[leholcomb]

Back from the gym! (Short deload week). Let's try this again....

 

[ashley0139]

I think I saw the answer to this in the FAQ about making reservations. The answer specified what you needed to bring to the Will Call desk to have your tickets printed out there.

I didn't see it in the Things to Know. Is there a separate FAQ?

 

[NateD1226]

Refreshing.....

 

[spideymike]

Service Unavailable. Again. LOL

 

[Elias1901]

Good ol’ Disney IT... hard at work again!

 

[NateD1226]

Getting the same problem!

 

[theluckyrabbit]

Anyone getting anything??

 

[ashley0139]

Nothing yet

 

[JiminyCricket!]

I can't get through - this is stressful!

 

[dina444444]

Nothing here yet. When it doesn’t crash on refresh it’s still on that landing page from before.

 

[NateD1226]

Anyone getting anything??

Yes! "The service is unavailable"

 

[kristenabelle]

Nope. Nothing for me. Good to see the website update made a difference

 

[leholcomb]

Why do we do this to ourselves? We all knew this was going to happen....

 

[skier_pete]

***

 

[kristabelle13]

It honestly never ceases to amaze me that one of the most innovative companies in the world has the worst customer facing software infrastructure.

 

[tobikaye]

Now tomorrow at noon PT/ 3 EST per my D23 App.

 

[gtrist4life]

Launch pushed to tomorrow