New credit card guarantees. Restaurant list, policy & common questions in 1st post

Have you read ANY of this thread? Many of us opposed to the change book our ADRs with good intentions but have experienced illness, travel delays, ride breakdowns, etc. that didn't present themselves with the requisite 2 day notice to cancel dining plans without penalty. I don't know on Tuesday night that my kid is going to catch a stomach bug on Thursday. Maybe I need a better crystal ball? :confused3
I think it's been said that in these cases (serious illness) you will not be charged or be refunded the money.

Travel delays can be confirmed and so can a ride breakdown. The only thing that might be a little iffy would be illness. I guess that is where there would have to be more of a discussion with Disney about what would be "legit" to get a refund & what wouldn't.

I think this policy will make guests 2nd guess making numerous, or even more than one, ADR's that have the CC hold (not overlapping ones....just multiple ones). Chances are that if you make only 1 or 2 you will most likely be able to make them and with the new policy families will adjust their vacation style for a day or 2 so they can go to that ADR. If quite a few ADR's are made with CC hold then there is more of a chance you'll miss one.

My personal opinion is that less CC hold ADR's will be made by individual families & it opens up more for everyone in the long run, whether through an ADR or a walk up.
 
Maybe. It depends on a number of factors such as... what are the posted wait times? how far from your ADRs is the attraction? etc.

But posted waits are often inaccurate. I've waited 45min in a 20min posted-wait line, and I've waited 20min in a line posted at 40+. And this is another situation that first time or occasional guests will have a harder time with than experienced guests; when I see that the line for El Rio de Tiempo backs up into the gift shop area I know it isn't going to take much longer than the posted 10min, but someone who hasn't been on the ride before/in many years doesn't have the experience to know that the posted time is incorrect.

I'm not sure the 15-20min check-in window for the ADR will really matter, so I'm not convinced this (or minor transportation delays, like the common "stuck 20min on the monorail beam") will come into play. In the past when we've been late for an ADR the hostess just scrolled up, found us, and checked us in. I suspect that will continue to work the same way, so as long as you do make the meal and get checked in you likely won't be flagged as a no-show or charged.
 
I think it's been said that in these cases (serious illness) you will not be charged or be refunded the money.

Travel delays can be confirmed and so can a ride breakdown. The only thing that might be a little iffy would be illness. I guess that is where there would have to be more of a discussion with Disney about what would be "legit" to get a refund & what wouldn't.

I think this policy will make guests 2nd guess making numerous, or even more than one, ADR's that have the CC hold (not overlapping ones....just multiple ones). Chances are that if you make only 1 or 2 you will most likely be able to make them and with the new policy families will adjust their vacation style for a day or 2 so they can go to that ADR. If quite a few ADR's are made with CC hold then there is more of a chance you'll miss one.

My personal opinion is that less CC hold ADR's will be made by individual families & it opens up more for everyone in the long run, whether through an ADR or a walk up.

I'm interested in seeing how that "serious" bit plays out, because the official answers seem to imply it will require medical documentation so families who just catch a stomach bug will be penalized (and by the way, those threads are starting again... the pukies are making the annual rounds).

I think you're right about this policy changing travel styles. DH & I have discussed it and this is the nail in the coffin of the deluxe plan for us. We simply won't risk having penalty ADRs every night, sometimes two in a day if we plan a character meal in addition to our signature dinner. Without signature dining there's no reason to do a dining plan, so we'll most likely (assuming the policy is enforced as stated and not modified) stay off-site and look to the Swolphin, DTD, and off-property restaurants rather than Disney dining. I suppose Disney can score that as a win - it'll open up more availability for others at the signature restaurants (never mind that aside from California Grill and Narcoosees they're seldom full to begin with), and an extra couple rooms at a moderate resort as well.
 
Award yourself one brownie point.

Oh, and a gold star.

And stay away from kids with runny noses.

Yeah, this! :thumbsup2 :lmao:

Larry, I gather from your other posts that you're a single guy without kids and I don't think you really grasp how throwing a kid or three into the mix can complicate things. We've cancelled 3 ADRs because of illness out of 70+ over the years, but under the current policy that would mean $150 in fines for not taking a puking child to dinner. That's simply unacceptable from a customer service perspective.
 

Yeah, this! :thumbsup2 :lmao:

Larry, I gather from your other posts that you're a single guy without kids and I don't think you really grasp how throwing a kid or three into the mix can complicate things. We've cancelled 3 ADRs because of illness out of 70+ over the years, but under the current policy that would mean $150 in fines for not taking a puking child to dinner. That's simply unacceptable from a customer service perspective.

My kids (twins) are in college now.
 
I'm not sure if this post was serious or not.

But if it is serious, hate to break the news to you but Disney is not a charity.
Disney is a business for profit. People that complain about Disney going after every last dollar, are the first ones to also complain about everything at the parks going down hill.

The parks are going down hill because they are catering to people who ruin it for everyone else. The complainers, who are looking to get something for nothing, the majority free dining people who don't tip worth a damn etc...

This policy is a welcomed change, because clearly the amount of no shows was a very high number.

Legitimate customers will not complain about this positive change!


Really so I am now not a legitmate customer, despite the fact that we go practically every year, have been to DL as well, own DVC, and have never blown off an ADR, I have cancelled a few in a reasonable amt of time. I think maybe 2 or 3 in all the times we have gone. But I have had monorail break downs, sick family members and record low tmps to deal with, so I see the reality of not being able to make an ADR.

I will be sure to call Member Services at DVC and tell them I am not paying my fees anymore since I am not a legitimate customer.

O, I've read it. :rotfl:

I can only respond to your point by saying that in the last 2 years I have had 60+ reservations @ WDW and never missed one.

Congratulations:confused3
 
O, I've read it. :rotfl:

I can only respond to your point by saying that in the last 2 years I have had 60+ reservations @ WDW and never missed one.

My first thought was that you have not traveled with small children in the last 2 years and then I read further to confirm this (kids are in college).

I would definitely look to this new dining policy completely differently if I was just going as DH and myself. We have the luxury of making our ADRs nearly w/o fail, or if one adult is sick, the other can enjoy a meal w/o worrying about the whole family.

However, what galls me the most is that Disney is about families! WDW is not focusing on "what happens in Disney, stays in Disney" and catering to the adult night life scene (i.e., the end of Pleasure Island clearly shows that). Disney markets themselves to be all about family magic, but this new policy makes it difficult for families to enjoy a sit-down meal.

My one thought now is that maybe families will not make ADRs at all/very little and Disney will see how this new policy is hurting them compared to dining in past years.

Or if I'm being snarky, then I'm thinking that if enough people continue to make their ADRs but cancel them 2 days ahead of time, this will also hurt Disney dining enough to revamp their policy.

Time will tell ...
 
I completely disagree with the statements bolded. I certainly can make intelligent, logical conclusions based on the information I do have - and yes, some of the information that my conclusions are based on are anecdotal in nature. That does no invalidate anything. Those that are so against this policy mostly are against it based on experiences they have had (sick kid, unusually cold temperatures, etc.). Those experiences are certainly not "typical", so does that completely invalidate their opinions? I don't think so. Even if I don't agree with those opinions, I acknowledge they are valid and those people are certainly entitled to such opinions.

I find it amusing this notion that those who do not have a problem with this policy and believe that it's main intent is to adress a problem (which I also believe it does - although, could it have been done better? yes) are just wildly speculating. However, those that think this is just a money grab by Disney are not specualting at all. Everyone is specualting and drawing thier own conclusions and forming their own opinions - as we all are entitiled to do.
See, even though we're on opposing sides, I totally agree with the caveat that Speculation is not bad :). It makes for discussion. If none of us could speculate on anything, then we'd just be repeating what the policy actually is, and providing only answers that have been covered in the first post. Speculation, especially when utilizing logic and reason, is what makes us actually discuss.

--(This line to separate out my responses)--

All quoted to preserve the narrow-minded sense of black & white along with the other side of entitlement "If I don't need it, you can't get it!"

Granted, there's no sense in replying really, since there's no way to have any sort of conversation when one side says "I'm right, if you don't agree then you're intentions are not good!" Though, since I'm blowing off work, I may as well.

I'm not sure if this post was serious or not.

But if it is serious, hate to break the news to you but Disney is not a charity.
Disney is a business for profit. People that complain about Disney going after every last dollar, are the first ones to also complain about everything at the parks going down hill.

The parks are going down hill because they are catering to people who ruin it for everyone else. The complainers, who are looking to get something for nothing, the majority free dining people who don't tip worth a damn etc...

This policy is a welcomed change, because clearly the amount of no shows was a very high number.

Legitimate customers will not complain about this positive change!
Proof? Or do you not need proof because you're on the "right" side? Isn't that how dogma works?

Besides, the bigger question is WHY there are no shows, and why are they in such numbers. These questions should be addressed first.

Entitlement is the ruin of modern day business.
So is "reverse entitlement". "I don't want/need it, so you can't have it!" Balance is key, but most people don't see this and only see left and right, black and white.

Not a chance. The bottom line is that if intentions are good, there should be zero problem with this change.

The only people who would have an issue with this being done, are customers who want the option of blowing off a reservation. Disney gives plenty of time, to give a notice and to not be charged.

The 2011 free loading customer mentality is, give me everything I want, for free with no responsibility on my part to do anything right since I'm the customer.
While not 100% in 3 years, I am sitting at ~95% (rounded down) over 3 trips and ~45 ADRs (missed 2), though every ADR that I have made, I fully intended to go to when I booked them, and even right up to the time I decided not to go. Both were places I was really looking forward to. Of course, since I am against this change, my intentions are bad. Since I can see flaws in the policy and strongly believe that it's treating the symptom and not the problem, then I am a freeloader.

O, I've read it. :rotfl:

I can only respond to your point by saying that in the last 2 years I have had 60+ reservations @ WDW and never missed one.
Um, grats? Do you get a cookie?

Then again, it's all about you isn't it. Since YOU haven't had to cancel at the last minute, or missed one for some unforeseen circumstance, then no one else should either right? This is another version of the MEMEME syndrome that you so eloquently despise.

My kids (twins) are in college now.
Another cookie? Just more "This part doesn't apply to me so I'll pretend like it doesn't exist for anyone." More MEMEME is all I read.

(As a note, I travel solo so the small children portion does not apply to me either, that doesn't mean that I can't understand their issues and concerns with the policy and that certainly doesn't mean that I'll just throw them under the bus when it's time...)

---
As an aside. I am against the policy, I am not against the people for whom the policy won't do harm to. For those that do make their ADRs consistently, great. Keep it up. I'm more concerned with the people who happen to miss one due to whatever reason, and then being hit with additional fees due to that. I'm concerned with Disney implementing a short-sighted bottom-line targeted policy. I'm concerned with Disney's recent rash of poorly thought-out and implemented plans. I'm nervous about them placing the responsibility for the system they created squarely onto the shoulders of their paying customers.
 
I just made some chocolate chip cookes. Too bad I can't send you all some.:)

I think there is enough fault to go around. It isn't all Disney's. Could things be improved? Sure. I would be all for linking ADRs to resort reservations, which would not allow people to double book. And maybe as part of it they could limit off-site guests to a 30 day ADR window. But I do also blame the people who abused the current system, and used it to play 'What ADR do I feel like making today?"

I don't blame people for being frustrated, but I also don't blame Disney for trying to fix a problem that was costing them money and causing frustration for guests as well. It will be interesting to see how this all plays out, whether Disney will be able to fill their tables, or if enough people are peeved by the whole fee thing that they end up with even more empty tables. Only time will tell.
 
Random comments from seeing a topic being bantered about...

As for Disney verifying the cause of missing an ADR due to travel delays - do you really think Disney is going to perform a fact finding mission when someone calls under the cancellation window with travel problems? I will say - no chance. I have a feeling if you call and plead mercy the Dining CM could see your list and verify it's your first day of ADRs and give you a pass - whether you really had a travel problem of if you're just enjoying day 1 at the pool. They're not going to be checking airlines for specific flight delays/cancellations, etc. That's going way beyond.

Similar position on the discussion of delays caused by transportation, broken down rides, etc. I doubt there will be a fact finding mission to evaluate whether someone's telling the truth or not. Come on, Disney doesn't have itself that together. I predict as a PP suggested, if you show up late to an ADR and mention a transportation delay or similar cause the CM will scroll up and check you in (they can do it - I've had a CM scroll up quite a bit in the past to find us - we were still there). You won't get seated right away, but I think you'll likely get checked in and not go on the cancellation list.

What I am curious about is how a customer will be marked that checks in, sits for half an hour (or however long), then decides to leave because they're still not being seated (and can't be told when they'll be seated). Will the CM mark them as cancelled and eligible for the cancellation fee or will they own up to not seating timely and leave them checked in but not seating and not charge the cancellation fee? This situation does happen - likely every night at restaurants like 1900 PF and O'hana that are notorious for looooooong seating delays.
 
Random comments from seeing a topic being bantered about...

As for Disney verifying the cause of missing an ADR due to travel delays - do you really think Disney is going to perform a fact finding mission when someone calls under the cancellation window with travel problems? I will say - no chance. I have a feeling if you call and plead mercy the Dining CM could see your list and verify it's your first day of ADRs and give you a pass - whether you really had a travel problem of if you're just enjoying day 1 at the pool. They're not going to be checking airlines for specific flight delays/cancellations, etc. That's going way beyond.

Similar position on the discussion of delays caused by transportation, broken down rides, etc. I doubt there will be a fact finding mission to evaluate whether someone's telling the truth or not. Come on, Disney doesn't have itself that together. I predict as a PP suggested, if you show up late to an ADR and mention a transportation delay or similar cause the CM will scroll up and check you in (they can do it - I've had a CM scroll up quite a bit in the past to find us - we were still there). You won't get seated right away, but I think you'll likely get checked in and not go on the cancellation list.

You are actually wrong on both counts. At least, Disney does check for travel delays at check in, IF you are checking in on the last available day for Free Dining. That is to keep people from saying they meant to check in, and actually flying in a day or two later.

And as far as the transportation delays, they know that too. I had a CM tell me when we ran late for an ADR (stupid taxi didn't show up) that the only reason they were holding ADRs longer than normal was because the monorail line was having issues that morning. They may not be aware of every ride breakdown, but they are aware of major transportation problems.
 
Similar position on the discussion of delays caused by transportation, broken down rides, etc. I doubt there will be a fact finding mission to evaluate whether someone's telling the truth or not. Come on, Disney doesn't have itself that together. I predict as a PP suggested, if you show up late to an ADR and mention a transportation delay or similar cause the CM will scroll up and check you in (they can do it - I've had a CM scroll up quite a bit in the past to find us - we were still there). You won't get seated right away, but I think you'll likely get checked in and not go on the cancellation list.

I don't know what standard practice is, but the one time we've had to have a no-show fee waived for an ADR at California Grill, after being stuck ON the monorail for over an hour, the Cast Member did call someone, while we sat there, to confirm there was such a delay. Also, they still didn't want to waive the fee ... They just wanted to give us a later ADR. As it was already quite late and we had a little one and, frankly, we were in no mood for a nice meal after the monorail hassle we asked for a manager, who did go ahead and waive the fee.

It's that experience that makes me question this whole practice. To this day I've still never eaten at California Grill, and never will, because of the bad taste left in my mouth (figuratively) due to that occurrence. An hour stuck on the monorail and then another 30 minutes-plus at the concierge desk pleading my case and being made to feel like a liar for an issue totally out of my control. Not fun.

I don't understand this "you made a reservation six months ago and you better go whether you want to or not" feeling. (Since when did a dinner reservation become a moral obligation?) I mean, if I was a restaurant manager I wouldn't want people at my restaurant eating out of duress--just because they felt like they had to or lose money. Because, the truth is, you may get their money for that meal, but their experience is likely to be so effected that they never return, thus costing you future business. (And they are also more likely to share that negative experience with others.) It's a short term gain, long term loss.

Again, I'm not advocating "reservation hogging" or out-and-out no-shows, but reasonable cancellation, for any reason, and without verification, should be allowed.

Locally, we've cancelled Valentine's Day dinner reservations the hour before, because I was pregnant and just not feeling well enough to enjoy a fancy meal out, though I had every intention of going up until that moment. (If I'm gonna spend $250 on dinner, I better be in a position to enjoy it.) This was a much-sought after reservation, at a high-end establishment, but the restaurant cancelled very graciously, and I'm betting some lucky walk-up got a coveted last-minute table. Win-win. Now, if they had tried to impose a fee on us, we probably would have paid, but we'd also never have returned. Not that I'd be out-and-out angry, per se, I just wouldn't feel like a very valued customer and thus would likely take my future business elsewhere. Instead, it remains one of our favorite places and they retain our repeat business. Like I said, everybody wins ... Except, apparently, in Disney World.
 
I don't understand this "you made a reservation six months ago and you better go whether you want to or not" feeling. (Since when did a dinner reservation become a moral obligation?) I mean, if I was a restaurant manager I wouldn't want people at my restaurant eating out of duress--just because they felt like they had to or lose money. Because, the truth is, you may get their money for that meal, but their experience is likely to be so effected that they never return, thus costing you future business. (And they are also more likely to share that negative experience with others.) It's a short term gain, long term loss.

There should be some sense of obligation on the part of the guests. Just how much? Well, that can be debated from now until Disney builds a 5th park at WDW. At the end of the day though, if someone doesn't want to feel any obligation to attend a meal they reserved 6 months ago, they probably should not be making reservations to begin with. I hate the idea of locking myself into something six months in advance, but I still do it because (for me, at least) it beats the alternative of when it reaches dinner time having my only choices for a TS dinner be at places like Marakkesh or Shutters.
 
Not sure if I agree or disagree with new policy. I have seen the change in visiting and not being able to be spontaneous with dining. Our last visit was a last minute trip and we could not get into any restaurant except HDDR. In the past, we only made ADR's at CM, HDDR or the like - walking into most places with a reasonable wait even - the Castle. Not any more.

I see the problem as two-fold - (1) people not cancelling and (2) people making multiple ADR's in multiple parks. Limit people, they have your email, you cannot have 3 dinner ADR's for the same day.

This trip seems much more regiment. I want the magic back.:wizard:
 
I hate the idea of locking myself into something six months in advance, but I still do it because (for me, at least) it beats the alternative of when it reaches dinner time having my only choices for a TS dinner be at places like Marakkesh or Shutters.

And this is why we make the reservations too, because I want the option of having a nice, sit down meal on any given day while on vacation. It shouldn't be that hard though to 1) make the reservation and 2) be allowed to change your mind.

Please note, again, that I didn't say you had no obligation to cancel, I think you should, and I always have (or at least tried to; some Cast Members have blown off my requests to do so). I just don't think you should feel a "hell or high water" urgency to attend no matter what your mood/circumstance/etc.

I don't know a day in advance if I'm going to have a headache, have a cranky kid, be sick, be tired, etc. As long as you cancel ANYTIME before your reservation, Disney isn't "holding" a table for you, therefore I find no valid reason for a charge. That table is open to give to anyone else at any time. They have just as much chance to make money on it then, as they did before I made the reservation. I'm not "costing" anyone anything--be it opportunity or money.

It just shouldn't be this hard to take a really expensive vacation.
 
This trip seems much more regiment. I want the magic back.

Disney wants more guests in the parks, more guests in the restaurants, more guests in the resorts and on the dining plan. This is going to mean more guests trying to get into the restaurants and more regimentation to try and control how many guests are able to get into the restaurants. Those on the dining plan are already regimented as to which restaurants they can patronize and which courses they can order. That kind of magic isn't coming back as long as Disney's management is into the pack 'em in and make 'em stay method of doing business.

And we've got some arguments and a bit of nastiness going on here about different posters' attitude toward the policy. Really, there isn't anything you can do here about the policy. It is what it is. If you don't like it, write Disney and tell them why. If you do like it, write Disney and tell them why. Arguing about it with each other here will make no difference in the policy and if it keeps up I'm probably going to have to shut the discussion down and do a locked thread with the policy and restaurant list on it (which I may do anyway and make it a sticky, even if the discussion can stay up).
 
Limit people, they have your email, you cannot have 3 dinner ADR's for the same day.

Not as easy as it seems. I might be on the extreme end, but I think I have at least 5 different email addresses myself (excluding DW's 3 or 4 and DD's 1 or 2). And as far as the phone# - we have 4 of them within our household (1 landline + 3 cells).

The only way I've seen suggested to make an impact on locking multiples down is to open the 180 day window to guests with a valid reservation# and tie it to it, then open up to non-reservation# reserving somewhere further down the timeline. The only way to trick the system then would be to make multiple room reservations, which Disney could probably more easily flag duplicates.
 
You are actually wrong on both counts. At least, Disney does check for travel delays at check in, IF you are checking in on the last available day for Free Dining. That is to keep people from saying they meant to check in, and actually flying in a day or two later.

And as far as the transportation delays, they know that too. I had a CM tell me when we ran late for an ADR (stupid taxi didn't show up) that the only reason they were holding ADRs longer than normal was because the monorail line was having issues that morning. They may not be aware of every ride breakdown, but they are aware of major transportation problems.

That's a bit of a stretch to unequivocally declare my thoughts wrong on both counts based on distantly-related experiences. To equate the process of checking in with a desk CM on the last day of free dining and how they handle dining credits to a call to the Dining call center to cancel an ADR and what the procedure is for those two different scenarios might be a bit of a leap.

We've had different experiences on semi-related situations in the past. Unlike you though, I won't unequivocally state that since it rained on me one day in Epcot on a Thursday that it's going to rain on everyone in Epcot on every Thursday. That kind of seems to be your logic pattern.
 
I'm not going to quote posters.

Anecdotal observations don't prove anything. I don't put much credibility in figure listed in an unofficial guide book but others are entitled to give them some credibility. High no-shows during January, a month where some guests may need to delay or cancel a trip do to weather issues makes sense to me.

I don't mean this in a bad way but some posters "live in a different world". Some families don't get sick (much). Seem immune to colds, flu, heat exhaustion etc. Kids never get cranky when over tired....

Posters in this category can't understand why everyone isn't like them.
 
Not as easy as it seems. I might be on the extreme end, but I think I have at least 5 different email addresses myself (excluding DW's 3 or 4 and DD's 1 or 2). And as far as the phone# - we have 4 of them within our household (1 landline + 3 cells).

The only way I've seen suggested to make an impact on locking multiples down is to open the 180 day window to guests with a valid reservation# and tie it to it, then open up to non-reservation# reserving somewhere further down the timeline. The only way to trick the system then would be to make multiple room reservations, which Disney could probably more easily flag duplicates.
I also have 3 e-mail addresses.

What about tying a last name and a phone number together & then giving a "general reservation" number that will tie one person's ADR's together.

Example:

--Mary Smith calls & makes her first ADR
--She has to give name, address, phone number & CC # if applicable to the ADR.
--She is given a general ADR reservation # that is tied to her name, address & phone #
--She calls 2 weeks later & must use her general ADR # that matches with her name to make additional ADR's.

While a lot of people have more than one e-mail address and phone number, not everyone (although some) people/families usually only have one address. So, if John Smith, Mary's DH calls to make an ADR he uses his name, address & phone number & the address is flagged as being the same family as Mary Smith.
 





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