Never Never Land Disney Surplus Store

[pampam]

It is very close to where I live. And yes, the name of the street is "Detour Road".

Could someone post the address and directions how to get there?

 

[mjhd]

Hmmm... I wonder if we were part of the reason behind their getting closed down on E-Bay...

Without going into all the gory details, we ordered an item from them using "Buy It Now", and immediately sent payment.

It took them over 3 weeks to ship the item.

When we received the item, key parts were broken/shattered. From the type of breakage, and the way the items were packed, it was obvious that the items had been broken BEFORE they were packed.

We contacted them and requested replacement. I received an e-mail stating they would send a replacement ASAP. A week and a half later, no replacement items. We were worried that we would run out of time, so we filed a complaint through Paypal.

Paypal started investigating, and I finally received an e-mail from Mousesurplus asking me to remove the complaint, and that they would send the replacement. I received no replacement (wasn't dumb enough to remove the complaint since you can't re-file). Received an e-mail from Paypal stating that MS stated they had resent the item. I responded with an explanation of what had transpired.

Three weeks later, a big UPS box arrived at the house containing my complete order (unbroken!) and a free comforter from one of the resorts.

In the end the resolution was more than satisfactory. It was more than I was looking for... all I wanted was the broken stuff replaced, and I didn't expect it to take all summer to happen.

Perhaps my story wasn't an isolated one this summer (oh, by the way... the card that came with my replacement order talked about how they don't accept negatives on E-Bay )

Well consider yourself lucky. Last year for my kids b-days, I ordered all star music comforters (2 of them). After 3 weeks we finally received them. They sent them both but one had a large cigarette burn in it. I emailed right away trying to get a resolution but never received a response. I filed a paypal complaint and got my money back after having to spend $15 to ship the item back. A couple months later, mousesurplus called me and asked me to close the case (which should have been done automatically) because they were trying to "clear up" their ebay record lol! Never again...