Never, ever - OKW room issues

[Sandisw]

Service dogs, vest or no vest, are easily recognizable due to their many hours of training … there is no mistaking them for a common house dog or vice versa Agree with the OP we are tired of seeing peoples pets at our hotels, in our shopping carts, and in our restaurants etc …as usual you give people an inch and they take a mile ..

I still have to wonder if it was due to the storm. Campground guests, who are allowed pets, are moved to resorts and OKW is one they use.

 

[wabbott]

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[ILoveMyDVC]

I still have to wonder if it was due to the storm. Campground guests, who are allowed pets, are moved to resorts and OKW is one they use.

Several more calls including MS, confirms it's a new problem.

 

[eandt]

Several more calls including MS, confirms it's a new problem.

This is a problem all over the place …. Needs to be nipped but probably too late now like a lot of other things …. How long until someone brings an “emotional support” goat or chicken? The day is coming … thankfully i did see some push back on a recent trip out west so perhaps there is hope …

 

[Brian Noble]

also don't remember there being any USB Ports in the living room area of the OKW GVs the last time I stayed in one, just for the record. Thats why I always bring a. a/c charger along.

I bring a charger because I am weird and don't trust USB ports.

This is a problem all over the place

Club Wyndham has started adding notes to all of their confirmations about the difference between emotional support animals (not allowed) and service animals (are). Not sure how effective that's been, but it's a start.

 

[dez1978]

There's a difference between service dogs and emotional support dogs. Service dogs wear their vests. Service dogs have to be able to stand to do their job and not be tottering and teetering because they are of advanced age and barely able to relieve themselves.

No where in your original post did you indicate the dog could barely walk. you said elderly. You only added to that once a comment was made about judging just because the dog didn't have a vest. I still maintain you are judging based on a small 30 sec snippet of their lives without actually knowing anything about them, the dog or their situation.

Service dogs, vest or no vest, are easily recognizable due to their many hours of training … there is no mistaking them for a common house dog or vice versa Agree with the OP we are tired of seeing peoples pets at our hotels, in our shopping carts, and in our restaurants etc …as usual you give people an inch and they take a mile ..

I agree with both of you, in that service dogs are supposed to serve a purpose but not one single thing in OP said indicated the dogs were misbehaved, or doing anything that would indicate they were not service dogs, other than going to the bathroom. And even service dogs have to pee. Oh and the one dog appeared "elderly" Depending on the type of task the dog was trained to perform, an elderly dog could still do them. An old dog could still alert you to many medical conditions they are trained to perform. The point is, y'all have no idea at all what task those dogs are supposed to perform for their owners. You are judging just based off a sentence that the dog was elderly and they peed in the grass, because you don't like seeing animals at hotels. That's no better than judging people parked in a handicapped spot because "they look just fine, must be lazy" because they aren't visibly disabled. Spending this much time being angry or bothered by something that literally had zero affect on you, must make for an unhappy existence. If the dogs were barking and being a nuisance, ok, I can see that. Or if they were running amuck causing problems jumping on people, sure. These dogs just existed, and had the nerve to pee. Honestly, I'd rather be at a hotel full of dogs than one full of kids. Dogs are usually better behaved and cleaner lol.

 

[Best Aunt]

I keep several wall plugs and cords in my Owner's locker so I don't have to remember to bring them every time. I need to add some chargers for the MB+.

I keep a surge protector in my Owner's Locker, so that multiple things can be charged at once with just one outlet, but it never dawned on me to keep wall plugs and cords in there. I have been taking them back and forth from home every trip. Thanks for posting!

 

[dez1978]

There are some parts of your post that register as legitimate complaints and others that seem a bit... "grumpy old man sits on his porch waving his cane and railing at the world", for lack of a better description. I totally get that the dead animal smell is gross and the room is clearly not well maintained and needs updating, but they replaced the dryer, they offered to move your room... I don't really get why you didn't, other than inconvenience, but surely the other issues you mentioned also are not convenient.

I also don't get the complaint about dogs, where else would they relieve themselves.

This exactly! I just kept imagining the old guy in a rocking chair on the porch waiving his fist in the air yelling "get off my lawn!!!"

 

[wabbott]

This exactly! I just kept imagining the old guy in a rocking chair on the porch waiving his fist in the air yelling "get off my lawn!!!"

So it's the customer's fault? Historically, that has been a fatal attitude for businesses to take toward its customers. Every time.

 

[atthebeachclub]

Same. We also always do the famous bed bug check.

How does one do a thorough bed bug check? I honestly have never checked my room before but this thread is eye opening, and I think I will going forward.

 

[dez1978]

So it's the customer's fault? Historically, that has been a fatal attitude for businesses to take toward its customers. Every time.

Where did I say that? The comment I replied to said that some of the complaints felt very much "grumpy old man". None of the room problems were the guests fault. The fact that he refused to change rooms and decided to be upset over dogs that weren't hurting him in any way, is sort of on him. OKW tried to fix the issues with the room and when they couldn't, they offered to move him. He refused, so yeah, that's his fault.

 

[KAT4DISNEY]

OKW was one of the resorts that seemed to get caught in the midst of changes to DVC's refurb schedule. Instead of alternating between (cheap) soft goods refurb and (expensive) full renovation, it got two middling, half-hearted updates. BoardWalk was similar until the 23-24 refurb.

OKW really needs a tear-down-to-the-studs refurb soon.

The 2nd OKW was more than a half hearted update I'd say. The 1st one - yeah. But nowhere have they done a full tear down to the studs - that implies removing drywall etc. True that OKW didn't get new kitchen cabinets the 2nd time (nor 1st), other than the kitchen tv cabinet was reworked or replaced, but it did get new cabinetry in all the bathrooms. I'd have said that the kitchen cabinets are pretty much the only thing not done. I think the jetted tubs were even replaced? That was my guess when staying there earlier this year.

 

[VGCgroupie]

How does one do a thorough bed bug check? I honestly have never checked my room before but this thread is eye opening, and I think I will going forward.

We pull back the fitted sheet and look in the crevices of the mattress., look for anything that looks like a dot. Not looking for bugs since there likely wouldn't be any during the day but if there's any dots that could be a sign of a problem. We also have these little traps I put under the mattress for our stay.

 

[lilsonicfan]

So it's the customer's fault? Historically, that has been a fatal attitude for businesses to take toward its customers. Every time.

It was my post that said that in my view some complaints of the OP were legit and others were more reminiscent of "grumpy old man on a chair waving his cane". I stand by that. OP was extremely angry (in the post) about the dryer not working b/c OP won't reuse towels, which is kind of an expectation when you're staying DVC since they don't offer daily housekeeping - okay fine, dryer not working is a problem (that they fixed) but not reusing towels is an OP choice. OP refused to change rooms, which again, is their choice - but you can't deny it's a perfectly workable solution offered by the business to its customer. Your room has a ton of issues? Let us move you. But OP said no! And then lastly OP complained about dogs relieving themselves outdoors on the grass. IDK, where else is a dog to go?

 

[Chuck S]

So it's the customer's fault? Historically, that has been a fatal attitude for businesses to take toward its customers. Every time.

Once a solution was offered, to move to a different room, and the OP refused...while the issues were not her fault, once the OP refused to move to an extent, then they accepted some responsibility for staying in that room. IMO

 

[Chuck S]

The 2nd OKW was more than a half hearted update I'd say. The 1st one - yeah. But nowhere have they done a full tear down to the studs - that implies removing drywall etc. True that OKW didn't get new kitchen cabinets the 2nd time (nor 1st), other than the kitchen tv cabinet was reworked or replaced, but it did get new cabinetry in all the bathrooms. I'd have said that the kitchen cabinets are pretty much the only thing not done. I think the jetted tubs were even replaced? That was my guess when staying there earlier this year.

Yes, the jetted tubs were replaced...they are a different brand than the original.

 

[wabbott]

Once a solution was offered, to move to a different room, and the OP refused...while the issues were not her fault, once the OP refused to move to an extent, then they accepted some responsibility for staying in that room. IMO

Fair enough. I would suggest, however, that the rooms be up to standard in every respect before handing the keys to a guest. It's called quality control.

 

[Mle8308]

Yes, the jetted tubs were replaced...they are a different brand than the original.

My advice from working for many years in the hotel business (4.5 star and above) - never take a bath in a hotel tub unless you clean it yourself with bleach. Or you witness the housekeeper do it. Especially jetted tubs - yuck!

 

[Chuck S]

Fair enough. I would suggest, however, that the rooms be up to standard in every respect before handing the keys to a guest. It's called quality control.

They don't actually hand the keys to the guests these days. They don't even need to stop at the front desk. Basically, someone (likely housekeeper) indicates room was serviced, and ready. The room then shows up in the guests MDE app, and activates their nagic bands or phone for entry. Automation like this is bound to have issues. I doubt a supervisor inspects each and every room (literally up to several hundred per day) before they are released, especially considering some guests DON'T check out until 11 and the rooms are supposed to be ready shortly after 4 or 4:30

 

[eandt]

Once a solution was offered, to move to a different room, and the OP refused...while the issues were not her fault, once the OP refused to move to an extent, then they accepted some responsibility for staying in that room. IMO

Missing the point …. These are advertised as ‘deluxe’ accomodations … animals rotting inside the walls doesn’t fit that description … nor does non working outlets, broken appliances or roaming house pets … Disney needs to pick their game up period