Negative balance on Rewards Card? Anyone know what this means?

[Ava31]

I just went to chase.com/disney and I looked in my Reward Dollars balance and it says -48. Has anyone ever had a negative balance? My credit card bill has been paid and I still have money on my Rewards Card, so how can I have a negative Rewards balance?

 

[Schachteles]

Did you make a large return on the card? I know I have gone in the negative on my Discover Card rewards because of that...but that is a LOT of points to be down, I would call them.

 

[Ava31]

Did you make a large return on the card? I know I have gone in the negative on my Discover Card rewards because of that...but that is a LOT of points to be down, I would call them.

Nope, no large returns lately...and you're right, that would be $4800 worth of purchases, you'd think I'd notice something like that. I'm totally clueless! We're at Disney right now and I was hoping to transfer some more money to the card, but it doesn't look like that's going to happen.

 

[Schachteles]

Nope, no large returns lately...and you're right, that would be $4800 worth of purchases, you'd think I'd notice something like that. I'm totally clueless! We're at Disney right now and I was hoping to transfer some more money to the card, but it doesn't look like that's going to happen.

NICE...looks like you are going to have to spend a LOT of $$ to get that back to a positive...call them...GOOD LUCK...enjoy your time at Disney...wish I was with you!

 

[Ava31]

NICE...looks like you are going to have to spend a LOT of $$ to get that back to a positive...call them...GOOD LUCK...enjoy your time at Disney...wish I was with you!

I'm thinking it's time to burn the rest of our Reward money and cancel the card. 1% is really hard to justify when there are much better incentive cards out there.

 

[jessica52877]

Mine said that once. A few days later it was corrected, never showed anything as to why it was that way, almost like a glitch in the system. I never called or anything, so maybe just a glitch.

 

[Ava31]

Mine said that once. A few days later it was corrected, never showed anything as to why it was that way, almost like a glitch in the system. I never called or anything, so maybe just a glitch.

It's good to know that someone else has had this problem, but really frustrating to know that it might not be resolved until after we've left Disney World! Yet another reason to find a different incentive card, I suppose.

 

[arlenesp]

Chase card services is open 24hrs and they have Sups all night available. Why haven't you called them? It's easy to complain but if you don't call the proper support to find out what's going on,you'll never get it resolved.
Yes it could be a system error. Alot of systems update at night and sometimes the numbers are incorrect.
Have you been doing the transfers, or have you been calling cs?
Maybe there was an error with your original totals when you did a transfer and the balances were not showing as correct? You'll never know til you call.

 

[Ava31]

Chase card services is open 24hrs and they have Sups all night available. Why haven't you called them? It's easy to complain but if you don't call the proper support to find out what's going on,you'll never get it resolved.
Yes it could be a system error. Alot of systems update at night and sometimes the numbers are incorrect.
Have you been doing the transfers, or have you been calling cs?
Maybe there was an error with your original totals when you did a transfer and the balances were not showing as correct? You'll never know til you call.

If you really want to know, DH is the "primary card holder" and I'm simply an authorized user. He was sleeping in the other room and I was curious to see if anyone else had experienced this, since it would be the next morning before I would be able to resolve the issue.

As it turned out, I spoke to a CSR and she couldn't figure out what was wrong either and her answer was simply to wait it out and in a few days it would probably be fine. (I'm still waiting for that to happen and will probably call again when I get home on Wednesday.)

I'm sorry if I offended you with my "complaints", I was simply reaching out to the community that has helped me so much in the past.

 

[arlenesp]

I'm, sorry if I sounded a bit gruff. Don't want you feel any offence was taken. As an Auth user, you can still speak to cs about mostly anything. Unfortunately the way the rewards program was set up, only primary can manage the rewards program.Sorry they weren't able to answer why you were negative. I remember hearing about this happening a while back and it was a system error which eventually straightened itself out. However, if you guys feel you have additional $ to transfer,a request for a sup may be in order.Just make sure you call the # on the card as you want to make sure you speak to the call center that handles the Disney Visa.

Have you gone over your last few months of statements and verified the amounts? If they all look correct, then it has to be an error on the rewards side.

 

[alliecats]

She's at Disney right now and I doubt that she's carried past months' statements with her...