NCL Haven Med review from DCL fanatic

GatorMomInNC

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In September, we returned from a week long Med cruise on the Norwegian Epic in a 2 bedroom Haven Suite.



Originally we were booked on the Magic for a week, back to back with the Transatlantic, which would have been my dream cruise, but since I began a full time job this year I couldn't take 3 weeks off. Since we were down to a one week port intensive cruise on the Magic, I figured I would look around for cheaper options. I ended up booking 2 other cruises, the Epic and the RCCL Freedom of the Seas. I then gave my kids the choice of which they liked and they voted for the Epic, mainly due to the water sides and rock climbing wall. I was nervous about going on NCL for the first time, especially since it is such a large ship, but since it was also the cheapest of the three choices I thought, why fight it??



I know many people think giving specifics on money is tacky, but let's face it, for many of us looking outside of DCL it is to find something more affordable, so I really think the cost comparison is important. The costs of the three cruises (2A2C), all for balcony rooms, was NCL $3900 (including free drinks and about $340 in OBC); RCCL $4500; and DCL $5200 (that was an OBB price with $200 in OBC). Of course, the DCL room was bigger than the other 2 cruise lines, although I don't really remember all the specifics. The ports were pretty much the same, they all left out of Barcelona.



My sister was considering coming on the cruise so she booked a Solo cabin just in case. These are 100 sq. ft. inside cabins they have on the Epic just for single travelers, with their own lounge and social gatherings, which is something I think more cruise lines should do.



As I researched and prepared for the cruise, and as final payment date neared, I began to worry about the size of the room. My husband doesn't cruise very often and isn't a big fan. He is also claustrophobic, and with 4 of us in the room, I was starting to wonder if he would be miserable. I became obsessed with the Haven, the more I read about it. It was just hard to justify spending so much more when I was also spending so much on the flights and the excursions. But when my sister decided she was definitely coming along I proposed that she stay in the smaller room of the 2 bedroom Haven suite and her portion of the room - which was about the same as what she would have paid in the Solo room, would supplement the cost of the room for us. In return she would get access to the balcony and all of the perks of the Haven. It made the room more affordable for us, but I think I would have done it even without her.



In the end, we booked the 2 br/2 ba Haven suite for 5. The cost for the 5 of us, inclusive of drink package for 2, 250 minutes of internet time, 3 nights in specialty restaurant (for 2) and $600 in OBC, and MOST tips (more on that later) was $8k. Obviously, this is pretty steep for a 7 night cruise, I think we actually got a good value. Especially compared to DCL - if I had to upgrade to a Concierge room on DCL (which I am not even sure sleeps 5??) or even just the balcony room that sleeps 5, or 2 rooms, I would have surely spent more than this, and would not have had the drink package.



I will spare you the complicated story of our flight arrangements and how my husband almost got stranded in Miami on the cusp of Hurricane Irma, and ended up losing his business class seats and how American Airlines done him wrong...suffice it to say we all ended up in Barcelona on Saturday 9/9, the night before our cruise. We spent the night at the Marriott Diagonal using points. Honestly, I was so tired, I can't even recall what the rooms looked like, I just wanted to go to bed.
 
The Haven

OOPS , read next post first, I posted these out of order!!



So I have never stayed in Concierge on DCL, so I can't directly compare the Haven, I'll just let you know what our experience was.



We got a tour of the Haven which has 2 restaurants - one a nice dining room and one a more casual dining room with partially open windows to hear the sea, and it's own bar. There is another bar with very comfortable seating which overlooks the main deck of the ship. There is a small gym, a sauna, the concierge desk area, a second seating are with board games, and a deck and bar on the top floor. There is also a pool and 2 hot tubs. Our rooms weren't ready so we all went to eat in the Haven restaurant. The food was excellent, although it was a limited menu, I ate here quite a bit on the cruise and didn't get sick of it. I might have though if I ate there every night, but we had the specialty restaurant package, and 2x at one of the free venues but otherwise at in the Haven every meal we had on the ship (my kids ate in the buffet for the most part though).



The best part of the Haven was the room and the peace and quiet of the Haven areas (esp. compared to the rest of the ship). Our room had one small bedroom with a couch that converted to a bed, a pull down bed from the ceiling, TV and bathroom and lots of storage. Then the living/dining area and the master bedroom. I can't speak much to the small bedroom, I saw it but that was my sister's sanctuary so I only was in there once or twice. She liked it though. She said it was very quiet, she couldn't hear my kids in the living room.



Recent movies on demand on TV, which kids liked, and there were 3 TVs, so that was nice.



The balcony wasn't huge but it was private as there were no other balconies adjacent - just the windows of the master bedrooms on either side. The bathroom in the master bedroom had a tub and shower both with floor to ceiling windows, which could be a little awkward in port, but if you ran the water for a few minutes it steamed up the window.



We had a butler, but I didn't even meet her until the 2nd day, which was a bit of a disappointment. One of the perks is we could order room service from any restaurant and have it delivered - although if the restaurant had a charge (such as one of the specialty restaurants) you would have to pay for the food or use one of your vouchers. The butler also brought snacks every day - chips, Hariboo gummy bears, M&Ms, canapes, sandwiches, pastries. She even brought me gluten free tuna sandwiches one day. This was really nice, especially the candy and chips for the kids. She emptied out the mini bar and brought a pitcher of water and every day at my request also. Supposedly the butler doesn't receive any of the tips from normal tip charges (what NCL calls their "Daily Service Charge") so I left a tip using our OBC.



The other perk was the concierge services, which i used more that I would have thought. For one thing, they are the ones who lead you down to get off the ship or to a tender at every port. You get to kind of skip the line, but when we did this there wasn't normally a line. They also made any additional dining reservations you didn't make before the cruise (or changed the ones you had). They lead you down to the shows to get reserved seating about 30 minutes before the show. I also ended up tipping them from the OBC I had, although I had to split it up as there were 2 concierges.



Our stateroom attendant was awesome and even though she does receive some of the pre-paid tips, I left her quite a bit extra. There were no envelopes the final night of the cruise, but my sister said she heard exchanges of thanks between guests and crew members, so I guess people handed out cash the last night. A couple days before the end of the cruise I had gone to guest services on a port day to avoid standing in a long line (there were always long lines at guest services). The thing that was weird is that even though they knew what room I was in, they didn't automatically know who my stateroom host or butler was, and they had to ask me for a name and a description.
 
OOPS, back it up!! Should have posted this first!!

Embarkation



First thing, when we pulled up, the Epic was HUGE. We got there pretty early - I think around 10:45am. The only thing I had received in the mail from Norwegian was some luggage tags ("Priority" since we were Haven). No nice little booklet like you get from DCL. Although I had done online check in, I had been so busy in the weeks leading up to the cruise that I forgot to go back on and see if I needed to print anything out - I figured I would do it at the hotel the night before, but of course I forgot. The first thing that happened is that since I had no papers I had to go to a special "line" (but there wasn't a line) for someone to look up our room number. Then we waited in a very short line to go through security. We walked up to the first person we saw after security who asked for our papers (again) but this time, when I gave her the room number (which was obviously a Haven number) she said, Oh, you're in the Haven, and that is when the Haven perks started to kick in.



She led us to a special check in desk for Haven only, got our pictures and keys and then were taken to the special waiting room for Haven guests, complete with snacks and beverages. The room was small and almost full, but within just a few minutes the concierge came to lead us past the long lines of people waiting and took us straight on the ship. It was great - only 10-15 minutes from when our cab pulled up we were on the ship. I started to feel good about my decision to book the Haven right there.


Okay, more later! Any questions let me know.
 

So exciting! Can't wait to read the rest of your review!

If you have pictures I would love to see them. :)
 
Looking forward to more of your review! We are booked on NCL Breakaway for Northern Europe August 2018. We have a large balcony cabin booked but I've been wondering about upgrading to the Haven...
 
nice! Funny to think you can have a regular room on the Fantasy for $8k or stay in NCL Haven, I look forward to your review, thanks for sharing!
 
Looking forward to the rest of your review. We love the Epic and the Haven. It was my DDs first non Disney cruise so I think it will always have a special place in my heart. Because it was the inaugural sailing and they still finishing up a few things in the Haven as we made our way across the Atlantic we received a very generous future cruise credit which we used on our second Epic Haven sailing, the same Med itinerary you are posting about. We took a third Epic Haven sailing in 2014 for our Spring Break and will be taking our 4th Epic Haven sailing this upcoming spring break. I've sailed the Haven on two of the Jewel class ships, both of the Aways and the Escape. IMO, the Epic's Haven is still the best.
 
Looking forward to more of your review! We are booked on NCL Breakaway for Northern Europe August 2018. We have a large balcony cabin booked but I've been wondering about upgrading to the Haven...
So, add up the perks and the money you will save and I think you will find it is worth it. I really loved having the bigger room. I think most of their normal rooms are smaller than a standard DCL room, and for 4 people it would have been a long week...
 
FOOD



The food overall was really excellent. As I said, we ate in the Haven restaurants most of the time. We never ate in the MDR. We ate at a restaurant called Shanghai's, which is a free Chinese restaurant. We actually had the meal delivered to our room, which is one of the perks of staying in the Haven Suite. It was okay, pretty much standard Chinese food fare, but it was nice to have it delivered after a particularly long day on shore.



I ate lunch one day at O'Sheehan's which is their pub complete with video games, bowling and air hockey. The food was not great, the service was laughably bad. My husband did get a burger there later than night and he said it was good and the service was better, so maybe we just had an isolated experience.



We chose for our 3 free specialty dinners: Cagney's Steakhouse; Le Bistro french restaurant; and Moderno Brazillian Steakhouse. All were good, service was good (except Cagneys - just okay there) but I think I enjoyed Moderno the best, mainly due to the fantastic salad bar.



Food and service in the Haven were both excellent, and the views and peace and quiet were what really made it special. Plus, it was very close to our room. When we were out and about around the ship it was very busy everywhere, so I was glad to have such a quiet, close place to eat every day.



I do think brunch at Palo is more interesting than any of the specialty restaurant we ate at on the Epic, but that could be my nostalgia and Disney bias coming through. Of course, Remy is in a class by itself. But, here's the thing, those dinners were included with my package, so no extra costs (but for tips).



I have a gluten intolerance so I eat GF. One of my sisters cruises NCL a lot and raves about their GF options, but I was disappointed. Not so much in the food, but in the haphazard way it was handled. On DCL you order ahead, but they also have a few dishes on the menu which are always GF. So even without pre-ordering they can accommodate you at the last minute. The problem I had with NCL is that they promote "freestyle" but if you just show up somewhere to eat without pre-ordering they get flummoxed. I found this mainly in O'Sheehans, where I ate on a whim, and in Cagney's, where we ate the 2nd day.



I didn't think to pre-order at Cagney's, but its steak, they knew I was GF and I had a reservation. When I went to the Cagneys they acknowledged I was GF, I ordered, and then right before they set my food down in front of me they said, oh wait, I need to see if this is GF, and took it away. Huh?? Not sure why they didn't do that when I was ordering.... But I will say Moderno's and the Haven handled the GF very well.
 
Loving your review! We are Platinum Disney cruisers but were on the Epic just before you (8/27-9/3) and loved it! We already have another Epic cruise booked....now you're making me think about Haven!
 
Service



Service in the Haven bars and restaurants was excellent (the bartender and maitre'd were especially great), as was our stateroom host and concierge. I was disappointed in our butler, but after a shaky start she stepped up -- she just always seemed REALLY busy and I definitely felt that when we asked for anything she could barely stand still long enough for me to ask and I was in danger of overwhelming her. Which...is not really a feeling I enjoyed . Bummer.



Drinks



Free! My sister, as the third adult on the reservation, didn't have the drink package so I was planning to use my onboard credit to buy her drinks, but she never paid for one drink! They would just ask for my card and bring us both drinks. I think this had a lot to do with being in the Haven. We were both very happy about that. Also, I was being a little sneaky and trying to get frozen smoothies for my kids by ordering them for myself, but then my son told me that the bartenders in the Haven were just giving it to them free . And my kids drink a LOT of smoothies. Seriously. Like that was probably about $200 savings right there (although I wouldn't allow them to get that many if they were costing me money)!!



One thing about the NCL premium drink package is it doesn't include bottled water or specialty coffees (which were included on Celebrity). And you are not allowed to bring bottled water on anyway. I pre-ordered bottle water but as I said the butler brought us a pitcher of water and lemonade every day so I think we would have been fine without it.
 

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