Navigating the My Disney Experience (MDE) Web Site and App

[jennyjinx3]

Sorry, I asked this on a new thread but I will ask it here too. When I created my account months ago on the MDE app, i did not use caps for my name. Then I added my own name to family and friends using caps. Dumb? Probably. Now there is two of me. Some of my reservations for dining have my name with caps and some without, and my AP is linked to my name with caps.

Should I call to get this straightened out?

 

[SRUAlmn]

No need to worry about it right now...you won't be able to do anything until 60 days out...might as well wait it out instead of getting frustrated with IT

Thanks! That's what I was thinking. I was just so excited to get it, and wanted to do something with it, ha!! Not worth the headache, though. I'll let others be the guinea pigs since I don't 'need' to do it yet.

 

[potatoes]

Sorry, I asked this on a new thread but I will ask it here too. When I created my account months ago on the MDE app, i did not use caps for my name. Then I added my own name to family and friends using caps. Dumb? Probably. Now there is two of me. Some of my reservations for dining have my name with caps and some without, and my AP is linked to my name with caps.

Should I call to get this straightened out?

You will want to fix this to avoid having issues in the park. There shouldn't be any need to call IT. You can fix this yourself:

1. Use the website...On your Family & Friends page click "Invite" next to the version of you that you created.

2. Enter the same email address that you login with, and then click Done.

3. On the next page, hover over the MDE drop down at the top right of the page. You should see a notification in orange. Click it.

4. It will ask you to accept the invitation you just sent. Accept it. Your two versions of yourself are now merged! All reservations should now be under your 1 name.

5. Go to your Profile and click "About Me." Edit your name there to add caps instead of creating a new version of yourself.

 

[penel3]

I started using the app after booking our package direct through Disney. We all show up, the package shows that we have the MYW tix and dining BUT when I click on tickets it says we don't have any, we don't leave until November so I am not really worried YET, but shouldn't it show? Should I be able to make my magic bands yet? TIA

too many WDW trips to mention, 2007 Wonder Concierge, January 2013 Wonder Concierge, WDW AKL Concierge Nov 2013, March 2014 Walter E. Disney Suite (finally!!!!)

 

[bigmac5]

Fellow Canadians.

As you may be aware Disney is currently upgrading the Canadian site(as well as the UK site) to the new my Disney Experience. Currently they are having a couple of known issues One is with the address boxes the other is with the term of agreement boxes. They are working on these so the only thing you an do at the moment is wait while they try to fix them. It was also suggested that you use IE as it tends to work better in that.

I hope this can save a few long distance calls

 

[jennyjinx3]

You will want to fix this to avoid having issues in the park. There shouldn't be any need to call IT. You can fix this yourself:

1. Use the website...On your Family & Friends page click "Invite" next to the version of you that you created.

2. Enter the same email address that you login with, and then click Done.

3. On the next page, hover over the MDE drop down at the top right of the page. You should see a notification in orange. Click it.

4. It will ask you to accept the invitation you just sent. Accept it. Your two versions of yourself are now merged! All reservations should now be under your 1 name.

5. Go to your Profile and click "About Me." Edit your name there to add caps instead of creating a new version of yourself.

Wow thank you so much, I will try this later.

 

[jennyjinx3]

Yay that worked! Thanks Potatoes! One more question....when I click on "my magicbands and cards", it shows the AP that I linked last night (green card) and then it shows another blue "Key to the world card" with an I.d. number? No idea what that is. We were just there in May, but out of the five of us, only myself and my middle daughter have those second cards attached to our name.

This was showing last night too.

Then, under my profile, it shows the correct expiry date for the AP, and then shows that second card as having an expiry date of Dec 2030??

I don't have any idea what this is. Anyone have the same? Or any idea what this is? Thanks again!

 

[doconeill]

Yay that worked! Thanks Potatoes! One more question....when I click on "my magicbands and cards", it shows the AP that I linked last night (green card) and then it shows another blue "Key to the world card" with an I.d. number? No idea what that is. We were just there in May, but out of the five of us, only myself and my middle daughter have those second cards attached to our name.

This was showing last night too.

Then, under my profile, it shows the correct expiry date for the AP, and then shows that second card as having an expiry date of Dec 2030??

I don't have any idea what this is. Anyone have the same? Or any idea what this is? Thanks again!

I see the KTTW cards for all four of us from Star Wars Weekends on mine as well. If you had registered your previous reservation in MDX, when you got your KTTW cards they probably got assigned to your profile. The missing ones may be because they didn't directly match. They are no big deal - not sure why they aren't automatically expiring.

 

[jennyjinx3]

I see the KTTW cards for all four of us from Star Wars Weekends on mine as well. If you had registered your previous reservation in MDX, when you got your KTTW cards they probably got assigned to your profile. The missing ones may be because they didn't directly match. They are no big deal - not sure why they aren't automatically expiring.

Hmmm...I don't know either! Oh well, just glad I got the other straightened out.

 

[jackie721red]

Hi does anyone have the phone number to contact disney,i cannot log in to mydisneyexperience, site keeps showing my address as invalid and the terms of agreement boxes will not stay selected.So frustrating.

 

[bigmac5]

Hi does anyone have the phone number to contact disney,i cannot log in to mydisneyexperience, site keeps showing my address as invalid and the terms of agreement boxes will not stay selected.So frustrating.

You can call but it is a know issue along with it not accepting your checks on the terms of use. I have called a couple times. and there is nothing they can do--you have to wait. Unless you have access to a smart phone and put the app on the phone and complete the forn that way

That is what I did--had my son put it on his phone and he completed it for me and then I was able to get in on my comp. Good luck to you I understand your frustration

if you still want to call The number is 1 407 939 7765

 

[potatoes]

Hi does anyone have the phone number to contact disney,i cannot log in to mydisneyexperience, site keeps showing my address as invalid and the terms of agreement boxes will not stay selected.So frustrating.

Website Support
(407) 939-4357
0800 16 90 749 (UK)

Are you getting an error about invalid city/state/zip? I've noticed that the address part of the registration form is very picky especially with cities that have multiple spellings like: Ft. Lauderdale vs. Fort Lauderdale. If the same goes for your city, you may want to try various ways of writing it. Good luck!

 

[bigmac5]

Canadian here so new to the MDE site.

On the Canadian site I was able to put that we are celebrating our 25th anniversary on our ADR's and when I looked at each ADR I could see it was there. Now I don't see it anywhere. How do I know if it is there?

 

[wilma-bride]

Has anyone been able to successfully add a reservation at the Swan/Dolphin to MDE? I put my confirmation number in, then it asks me to confirm the resort and check in date (and the Swan and Dolphin are options) but it cannot find my reservation

 

[doconeill]

Has anyone been able to successfully add a reservation at the Swan/Dolphin to MDE? I put my confirmation number in, then it asks me to confirm the resort and check in date (and the Swan and Dolphin are options) but it cannot find my reservation

The Swan and Dolphin are not owned/operated by Disney. Their reservations system is separate.

How they will be handled - as resort guests or non-resort guests - is not known at this time.

 

[smallblackstars]

I got tired of looking through page upon page here so I will just ask my question here and apologise if it has already been asked. Is it possible to link Pirate's League appointments and Bibbidi Bobbidi Boutique appointments to MDE?

 

[MISSYLEXI]

I got tired of looking through page upon page here so I will just ask my question here and apologise if it has already been asked. Is it possible to link Pirate's League appointments and Bibbidi Bobbidi Boutique appointments to MDE?

I could be wrong but I don't think so. But you can add it into your notes for that day. On the computer, In the top left hand corner it says "add plans" then click add notes. It shows in the MDE app. Hope this helps.

 

[Paula Sedley-Burke]

Hi. I was wondering you guys that have used the magicband when you buy an item does it come off your credit card right away or charged back to your room to pay at the end of your stay?

 

[ashearer]

Website Support
(407) 939-4357
0800 16 90 749 (UK)

Are you getting an error about invalid city/state/zip? I've noticed that the address part of the registration form is very picky especially with cities that have multiple spellings like: Ft. Lauderdale vs. Fort Lauderdale. If the same goes for your city, you may want to try various ways of writing it. Good luck!

Great a uk phone no.!
Thanks

 

[bas71873]

I have a quick question that I have been unable to find the answer to in a search. We HAD a package booked at POFQ with 5 day PH tickets. We also HAD a packaged booked at BWI with 6 day PH tickets. We also have a few ADRs. I have since cancelled both of those packages because I got a better deal at the Swan, but, my package tickets from WDW are still showing in my MDE account (as are my ADRs. The room rez is gone however).

I know that I cannot link my Swan rez to MDE (at least from what I've read), but I am going to be purchasing tickets from UT soon and want to link those, but do not want to do so until the "package" tickets (that I no longer have because my package has been cancelled) are gone. Do I need to call to have them removed? How do I get rid of them so I can link my UT tickets? I'm kind of scared to call and have a CM mess with my account for fear of losing my ADRs I worked so hard to book....

TIA for any help or advice.