Originally posted by n2mm
Never a problem here with National. Rented from them 5 times last year (and many times before that). I do use emerald aisle, so can't comment on any counter service--but back long ago, the counter was always quick and short waits. Pick up and drop off are always fast and easy. The cars we have selected have always been top notched. We love the convenience terminal service and not having to drag our luggage on a shuttle bus. We have also had good luck with dollar too. But over the past few years we have rented from national exclusively. Our last car, February 2004, had 5 miles on it. Still had the paper on the sunroof. That was a great extra and good timing on our part. I also like the fact that you can make a reservation with national and not have to put a cc up front to hold the reservation making it easier to change your ressie if the price drops. (the price sometimes starts to drop as your time gets closer, so careful monitoring is important for saving money--my rate has dropped twice this week as my next trip is less than 3 weeks away.)