Naive airline question

[Alesia]

Yelling at a self admitted naive traveler is strait forward or "curt"?

I find it rude, at least that is how I was raised. IMO it just goes to show how thick of a skin is needed in this forum, sad .........really.

Who yelled? I have read every post several times and haven't seen anyone yell.

 

[ruadisneyfan2]

Not Amazon for most items.

I just need to suck this up, huh?

Yes. You can get information about changing tickets, fare adjustments , etc. on every airline's website. You should read the contract of carriage before buying tickets.

Wow. Does everyone except me read it?
We just refinanced our mortgage that came with a stack of papers thicker than any Bible and it would take us 10 years to read the whole thing.

Also, I work in a hospital, watching patients sign consent forms for breast biopsies every day, same job for over 12 yrs. If I had a $ for every patient that actually read it, skimmed over it, or even pretended to read it, well it might just cover the cost of SWA's early bird check in for just MY seat. Dh & kids would be SOL.

 

[crashbb]

Perhaps laws change by state, but here in Maine, if you buy an item at full price this week and it goes on sale any time over the following 14 days, you can bring your receipt back and they will refund you the difference; you don't even need to bring back the original item, just the receipt. I don't know if this is state consumer law or just good customer relations, but we've done it in a variety of stores: Best Buy, Sears, the grocery store, Home Depot, Target, WalMart, etc. They call it a price adjustment.

FYI: Both JetBlue and AirTran gave me price adjustments on non-refundable airfare. JetBlue always does it. With AirTran, I purchased tickets and they had an airfare sale the very next morning. I missed the sale price by mere hours! I called and asked them and they told me that as long as the exact same fare code (can't remember what the real name is, but it had to be same class, flights, dates, etc.) was available, they'd credit the difference to an AirTran account as I'd called within 12 hours of booking. I ended up with $100 credit with AirTran towards a trip within 12 months. Never hurts to ask!

With the Canadian airlines (well, the three I've ever flown), the rule is that within 24 hours you can get a price adjustment (actually, you can get a refund and then re-purchase your tickets). This may only be for tickets booked on line (I've only done it this way), but it holds true for any ticket (even the non refundable ones).

I've always assumed it was introduced when online ticket sales really took off, because of the ease with which people made mistakes when buying tickets.

 

[Ed J]

Who yelled? I have read every post several times and haven't seen anyone yell.

4th post in.

Caps = yelling, but I would guess you are aware of that (no sarcasm here). If you are not familiar with that, now you know.

If you were, then it just adds to my point that people don't even notice rudeness as it is so common place, or even called strait forward or maybe "curt".

 

[ironz]

Oh, jeez....
When I was emphasizing (not yelling) the word "business," I was responding the OP's comment about Continental "not caring." And while I stand corrected on the myriad of places that will refund money if their prices drop, those other *businesses* do not do that because they "care" about a customer. It is simply a business practice they have chosen.

Your friends and family can "care" for you. A business does not have that obligation.

And I suppose I can just bold words instead of capitalize them if you can't tell the difference between yelling and emphasis. A whole sentence capitalized? Yelling. One word? Not so much.

 

[ExPirateShopGirl]

A single word... really? You interpret that as yelling? Did the capitalization of a single word in a post really prompt you to deride every poster in this forum?

4th post in.

Caps = yelling, but I would guess you are aware of that (no sarcasm here). If you are not familiar with that, now you know.

If you were, then it just adds to my point that people don't even notice rudeness as it is so common place, or even called strait forward or maybe "curt".

 

[kaytieeldr]

There are only angry people left in this forum, sad, but that's all that's left. The naive part just gets them licking their chops .


Best bet is don't look again after booking, if you don't you won't know and I prefer not to know . Or find a carrier that reimburses for fare drops.

That's an unusual assessment of an extremely diverse and helpful group of persons, most of whom don't know each other and all of whom have a wide variety of travel experience - especially based on ONE capitalized word. No, I wasn't yelling; like irons, I was emphasizing a single word.

Would you like to be judged on just this strange post?

 

[Ed J]

You can judge me if it pleases you, dont care one way or the other.


But to answer the question, no I did not make the angry comment based on 1 word or 1 single post, more like an over all attitude I have observed over a few years.

 

[Alesia]

4th post in.

Caps = yelling, but I would guess you are aware of that (no sarcasm here). If you are not familiar with that, now you know.

If you were, then it just adds to my point that people don't even notice rudeness as it is so common place, or even called strait forward or maybe "curt".

And I would guess that someone so sensitive to language would understand the difference between capitalizing one word in order to emphasize it and capitalizing an entire sentence in order to indicate yelling.

Honestly, your posts in this thread are the rudest posts I've seen on this board in a long time. I guess rudeness lies in the eye of the beholder.

 

[aubriee]

And I would guess that someone so sensitive to language would understand the difference between capitalizing one word in order to emphasize it and capitalizing an entire sentence in order to indicate yelling.

Honestly, your posts in this thread are the rudest posts I've seen on this board in a long time. I guess rudeness lies in the eye of the beholder.

 

[crashbb]

And I would guess that someone so sensitive to language would understand the difference between capitalizing one word in order to emphasize it and capitalizing an entire sentence in order to indicate yelling.

Honestly, your posts in this thread are the rudest posts I've seen on this board in a long time. I guess rudeness lies in the eye of the beholder.

Well said.

I also note that the PP's post do not provide any help to the OP (or others); they are merely posted to chastise other posters.

 

[jsilvers]

Perhaps laws change by state, but here in Maine, if you buy an item at full price this week and it goes on sale any time over the following 14 days, you can bring your receipt back and they will refund you the difference; you don't even need to bring back the original item, just the receipt. I don't know if this is state consumer law or just good customer relations, but we've done it in a variety of stores

State consumer protection laws do not apply to airlines. They are regulated by federal law. (Of course, that doesn't prohibit airlines from voluntarily providing refunds.)

 

[jsilvers]

With the Canadian airlines (well, the three I've ever flown), the rule is that within 24 hours you can get a price adjustment (actually, you can get a refund and then re-purchase your tickets).

The U.S. Department of Transportation has proposed a similar 24-hour rule for ticket sales in the U.S., but it is not yet in effect. In any case, it wouldn't have helped the OP.

 

[crashbb]

The U.S. Department of Transportation has proposed a similar 24-hour rule for ticket sales in the U.S., but it is not yet in effect. In any case, it wouldn't have helped the OP.

I didn't know about the proposal.

I did know it wouldn't have helped the OP; the comment was more in response to the PP I quoted, who had received a credit when the price changed within 12 hours of booking.

Plus, if the rule did exist in the US (I wasn't sure when I posted), it could help DISers on future bookings.

 

[goofy4tink]

Yelling at a self admitted naive traveler is strait forward or "curt"?

I find it rude, at least that is how I was raised. IMO it just goes to show how thick of a skin is needed in this forum, sad .........really.

4th post in.

Caps = yelling, but I would guess you are aware of that (no sarcasm here). If you are not familiar with that, now you know.

If you were, then it just adds to my point that people don't even notice rudeness as it is so common place, or even called strait forward or maybe "curt".

Sorry, but that isn't 'yelling'. It is a case of emphasis...that's all.

Truly??? This board if full of nice, very pleasant people, some of which I have had the pleasure of meeting in person. There have been very few nasty, rude, angry posters here. If they get that way, they are quickly responded to.
Again I will say...we are not unfriendly. But you can bet your bottom dollar that when you see info posted here, it's going to be either correct, or if incorrect, someone will be along quickly to correct it. We don't get all warm and fuzzy here. Air travel (in particular) is too important to be warm and fuzzy about.
I'm always sorry to see someone say that we are unfriendly or unwelcoming here. But, not every forum board is going to be to everyone's taste. Sorry you don't like it here...but we are not changing our ways. Our 'style' works for us.

 

[goofy4tink]

And another thing....the poor OP. She ( believe it's a she) came here to ask a question. She got answers...cold hard facts. And no one was upset or angry...no controversy at all. Along comes one poster who takes issue with the way the OP was responded to. And it all starts.....bicker, bicker, bicker.
To the OP...you asked a simple question. You got the answers you needed, probably not what you wanted to hear, but you got answers. I apologize for any bad taste this thread may have left for you. Please, come back and ask any questions you have....hopefully, the same thing won't happen to you.
If anyone ever feels that they have been treated unfairly, or badly, please let me know. You can either 'report this post' or pm me directly.

 

[Lewisc]

The rule which requires offering a 24 hour "courtesy hold" isn't proposed, it's a rule. I don't think that particular rule is effective. I'm not sure if he effective date is 10/11 or 1/12.

JMO but I think some posters "piled on". The OP asked if she could get price protection. She said she "naive". Didn't say she's entitled to a refund. Just asked if she was.

I'm only using this post as an example

Continental is a BUSINESS. Whether or not they 'care' is not part of the equation. You bought a non-refundable (I presume) ticket at a price you can live with (and less than your last trip, so look at the bright side)....as someone else posted, you are welcome to change it, but it will cost you $150 per ticket.

When you buy food at the grocer and the item goes on sale the next week, do you bring it back and expect the difference?
__________________

This suggests the OPs question is out of line. It suggests expecting a price adjustment is unreasonable. The truth is some airlines offer price adjustment. The truth is many retailers offer price protection. Asking if Continental offers price protection is a reasonable question.

I'm pretty sure the PP is incorrect with regards to Maine. I don't think price adjustments are required by law.

This thread isn't the same as most threads on this topic in that the OP isn't really arguing for a price adjustment.

 

[ironz]

Lewisc....with all due respect, I did not pile on. I was just indicating that businesses have no obligation to "care" about the price and any adjustments. Please read my other post. It was stated in a neutral way, IMHO....if you are reading 'piled on' into it, that is your inference.

Had the OP not indicated that she was hoping for "caring" from Continental, I might not have even posted. Just like we don't advertise pixie dust on the Transportation Board. Continental doesn't offer pixie dust, either. And I'll repeat....a business has no obligation to care about their customers. I think people get all mixed up here on the Dis, because they feel that Disney does care about them.

Thanks to some of the other frequent posters who did get the intent of my post, as opposed to the ones who have now singled me out as the bad guy.

 

[goofy4tink]

Lewisc....with all due respect, I did not pile on. I was just indicating that businesses have no obligation to "care" about the price and any adjustments. Please read my other post. It was stated in a neutral way, IMHO....if you are reading 'piled on' into it, that is your inference.

Had the OP not indicated that she was hoping for "caring" from Continental, I might not have even posted. Just like we don't advertise pixie dust on the Transportation Board. Continental doesn't offer pixie dust, either. And I'll repeat....a business has no obligation to care about their customers. I think people get all mixed up here on the Dis, because they feel that Disney does care about them.

Thanks to some of the other frequent posters who did get the intent of my post, as opposed to the ones who have now singled me out as the bad guy.

You are so 'not' the bad guy. I think lewisc was just using you as an example of how someone could possibly take something the wrong way. I don't think you meant to come across as anything but helpful. Perhaps some took the post as 'piling on'. I didn't. But, perhaps I've spent too much time on other boards here and see what happens there, so that post didn't look so terrible to me.

 

[Lewisc]

I got the intent of the regular posters, I don't think some of them got the intent of the OP. I think "care" is a poor choice of words. Some airlines, and many retailers, offer price adjustments. One reasons it's offered is goodwill. Probably a better word then "care". It also gives customers one less reason to delay making a purchase.

I don't think this is the typical DIS thread where a customer complains about change fees. The OP asked:

I just need to suck this up, huh?