MyPoints - Trouble getting point credits?

[Tigger Fans!]

Just wondering if I'm the only one who is having trouble getting their points credited from MyPoints? I finally got points from September 4th credited - I emailed them about 10 times to get those points credited. I always follow the links from their website and make sure all my purchase information matches with my account. (I finally set up a spreadsheet to keep track of the contact dates, tracking #s, etc...)

Is there a trick to making these credits happen more quickly or is this typical?

Thanks in advance for your responses!

 

[Debi]

I've never had a problem with MyPoints. Any time I shop through them or take advantage of one of their promotions, I always get credited for the points within 7-10 days. In a rare case, it has taken me 2 weeks to get credited with the points, but I've never had to wait more than 10 days at most to get credited with the points. I love MyPoints!

 

[wdwluver]

I never had a problem with getting points credited, my problem was with getting my rewards sent. Strangest thing. I had never had a problem before, then on two separate occasions, I ordered a applebees gift cardin April 03, then later I ordered the Mrs. Fields cookies - same month. They never came. I contacted them about it and went back and forth for literraly 6 months, before the gift card finally came in the mail. They kept telling me it was sent, and I hadn't waited long enough. I never got the cookies, and their last response to me was that they were out of stock. I thought they ordered them from Mrs. fields directly.

I've been a member of my points for years, and had never had a problem with them until now. I've given up on the cookies, and am just weary of ordering from them anymore.

 

[Tigger Fans!]

Originally posted by Debi
...I've never had to wait more than 10 days at most to get credited with the points. I love MyPoints!

That gives me hope that things will get better! I've made multiple transactions through the links on their website but only 1 was credited without having to contact them.

I'm beginning to wonder if MyPoints is worth the hassle?? I finally have my September purchase points credited but nothing from October or November has been credited.

Originally posted by wdwluver
I've been a member of my points for years, and had never had a problem with them until now. I've given up on the cookies, and am just weary of ordering from them anymore.

Is this typical? (I've only been doing MyPoints for 4 months so I haven't tried to redeem points yet.)

 

[cuterlt]

I rarely have had troubles with getting the points. I think I've only had to send them a few emails over the years..... Keep hanging in there.

 

[AdventurerKat]

And then there was the time I got extra points....but we won't talk about that.

 

[Tigger Fans!]

I just keep wondering if there's a problem about my account in specific???? I don't get the points credited, then I email them and they keep telling me the points will be credited in 5 days but my points from September 5th were finally credited yesterday.

I joined MyPoints because they were recommended on the Mousesavers site. I have quite a few points now but am feeling like this could get pretty confusing over Christmas if I have to keep track of all the emails, follow up emails, etc....

Thanks everyone! The poll looks split on the question so far! Keep the votes and comments coming!

 

[goin2disneyagain]

No it is not just you, I never get my points credited when I am supposed to anymore. I used to never have trouble with them and they were my favorite reward program and now ever purchase becomes a problem to get credited. I practically have to beg. I go thru the proper links and always have to send them an email. I do eventually get credited my points but it is more work than I should have to do to get the points. I have read several other complaints on these boards about the same problems.

 

[Tigger Fans!]

Originally posted by goin2disneyagain
No it is not just you, I never get my points credited when I am supposed to anymore. I used to never have trouble with them and they were my favorite reward program and now ever purchase becomes a problem to get credited....

Sorry to hear you're having problems too. I need to start emailing them about the points that haven't been credited from October.

I think it would be an awesome program if I could get all these issues worked out.

 

[rflorek]

I've been a member for a long time now, and the only time I ever had a problem with points being credited was when I shopped with overstock.com I recently bought from drugstore.com, and it took 45 days for the point credit, but it had said that prior to shopping there, so I expected it.

I've never had a problem redeeming awards. They usually arrive within 2 weeks after I order them (the majority are there within a week)

It's a great program, so be patient with it & enjoy!

Robyn

 

[Tigger Fans!]

Originally posted by rflorek
I've been a member for a long time now, and the only time I ever had a problem with points being credited was when I shopped with overstock.com I recently bought from drugstore.com, and it took 45 days for the point credit, but it had said that prior to shopping there, so I expected it.

I've never had a problem redeeming awards. They usually arrive within 2 weeks after I order them (the majority are there within a week)

It's a great program, so be patient with it & enjoy!

Robyn

The only purchase points I've had credited automatically were from Dell. I'm glad you're having better luck!

 

[Baileymouse]

I have been having problems this entire past year. I'm not sure if it's due to IE6 or if it's due to the connection I primarily use - Cablevision at work.

I have had to write to them multiple times. I get emails telling me I will be credited in 5 days, and a month or more goes by with nothing, and I have to write again.

It's hit or miss with member care, too. Sometimes they answer promptly, sometimes nothing comes at all.

Before I went to Disney I had to fax them 7 different orders for which I was waiting for points. Last week I emailed them about 6 different orders that were waiting for points. Now I'm doing my Christmas shopping through them and I am really hoping things will be credited.

If it's a direct click after the order - like the Tupperware clicks - I will get the points. I was shocked the other day when I received the 1,000 points for ordering the NY Times.

Of the 6 things I complained about last week, 2 of them were re-submits - one for baby age (they kept crediting in 2 pt. increments) and Best Buy (they had promised twice before but it took a 3rd email to get it).

I'm hoping everything else will come through - I'll have well over 7,000 points when they credit. The 2,000 for FoxStore is a favorite.

Happy Thanksgiving everyone!