ninafeliz
DIS Veteran
- Joined
- Apr 30, 2001
- Messages
- 3,220
I just got off the phone with Sharlene (sp?) from the IT line (407-939-7849). I had to call b/c my RFID 8 day PH passes from UCT weren't showing up under My Reservations on MDX, and it was not allowing me to make FP+ choices.
She was super helpful and friendly, and seemed to know what I was talking about immediately. She was able to get into my account and see that our tix were showing up only under Magic Bands and Cards, but not under My Reservations. My son's ticket, on the other hand, showed up under My Reservations and was set up correctly (his was the old paper style). It was letting me make FP+ for him, but no one else.
She said they upgraded the linking system recently and it had some problems. She said that in order to make FP+ reservations your tix have to show up under my reservations on MDX. In her words mine were "half linked" since I saw them under Magic Bands and Cards, but not My Reservations. She said she would escalate it and it would be fixed, and she gave me the choice of having her call me or email me when it was done. She said they were doing it in order of check in dates, so she didn't know how long it would be but that it would be fixed. She never asked or said anything about the tix being from UCT.
She also said that I could go ahead and make FP+ reservations for my son, and when my DH and my tix are linked either I or she could then copy all of his FP+ to us. She said as they are still testing there is a lot of availability time-wise, and there would not be a problem with the times I chose for him not being still available for us. She also said if there happened to be a problem with getting the same times (if I'm unlucky and pick a super popular time for the attraction, I guess) that she could over-ride that and get us the same times.
I asked her about when it would fully roll out, and she said that she didn't know but that they had opened it to all resort guests at all resorts. I'm not sure if she meant now, or October when we go.
So I'm hopeful this will all work, and I'm excited that I can go ahead and make FP+ now before my problem is solved. We leave one month from yesterday!
Oddly enough, I just got an email invitation to join the test, and a written invitation came by Fed Ex yesterday! Weird, as they are opening it to everyone, so I don't see the need to do that unless they are fed-exing an invitation to everyone at every resort. Also silly that the invitation came after we got our customized Magic Bands. i guess if I hadn't been aware it would have mattered, and maybe most people aren't.
She was super helpful and friendly, and seemed to know what I was talking about immediately. She was able to get into my account and see that our tix were showing up only under Magic Bands and Cards, but not under My Reservations. My son's ticket, on the other hand, showed up under My Reservations and was set up correctly (his was the old paper style). It was letting me make FP+ for him, but no one else.
She said they upgraded the linking system recently and it had some problems. She said that in order to make FP+ reservations your tix have to show up under my reservations on MDX. In her words mine were "half linked" since I saw them under Magic Bands and Cards, but not My Reservations. She said she would escalate it and it would be fixed, and she gave me the choice of having her call me or email me when it was done. She said they were doing it in order of check in dates, so she didn't know how long it would be but that it would be fixed. She never asked or said anything about the tix being from UCT.
She also said that I could go ahead and make FP+ reservations for my son, and when my DH and my tix are linked either I or she could then copy all of his FP+ to us. She said as they are still testing there is a lot of availability time-wise, and there would not be a problem with the times I chose for him not being still available for us. She also said if there happened to be a problem with getting the same times (if I'm unlucky and pick a super popular time for the attraction, I guess) that she could over-ride that and get us the same times.
I asked her about when it would fully roll out, and she said that she didn't know but that they had opened it to all resort guests at all resorts. I'm not sure if she meant now, or October when we go.
So I'm hopeful this will all work, and I'm excited that I can go ahead and make FP+ now before my problem is solved. We leave one month from yesterday!
Oddly enough, I just got an email invitation to join the test, and a written invitation came by Fed Ex yesterday! Weird, as they are opening it to everyone, so I don't see the need to do that unless they are fed-exing an invitation to everyone at every resort. Also silly that the invitation came after we got our customized Magic Bands. i guess if I hadn't been aware it would have mattered, and maybe most people aren't.
I had to go on and delete them.
- the thought of being tied to them on a daily basis while actually ON my vacation makes me crazy!
and a bit frightened 
lol
