My reservations don't show up

WeLoveLilo05

DIS Veteran
Joined
Feb 15, 2009
Messages
4,185
You know how when you log on and type in your reservation # they can show you your ADRS. Mine never come up, it says "you have no dining reservations". BUT, when I type them in one by one they come up, am I ok?
 
Yes, you are ok as long as you can pull them up by confirmation #. This is the case for us also: our adrs don't come up when logging in & clicking on "dining reservations" but we can pull them up one by one using the confirmation # for each.
 
Maybe you didn't 'attach' them to your reservation number.
I never use my reservation number when making ADRs, it's always 'attached' to my phone number instead.
 
I tested the new reservation system and any new ADRs made will show up on the My Reservations page. But any ADRs made online with the old system won't show up on the page; you have to use the Don't See Your Reservations? feature to call up your ADRs by confirmation and phone number. I assume any ADRs made on the phone will also need to be called up manually.
 

You know how when you log on and type in your reservation # they can show you your ADRS. Mine never come up, it says "you have no dining reservations". BUT, when I type them in one by one they come up, am I ok?
Absolutely normal. From the looks of your ticker, you most likely made the dining reservations several months before the V2 system went live. This means that, chances are the dining reservations are not associated with your website login. If you can retrieve them using the link on the right, they're there and everything's good :).

As a technical note. There is no stored association between dining and resort reservations. Resort reservations trigger a dining plan notification as well as the 180+10 (ahem, normally) booking window. They are not tied together any other way though. Name and phone number are how they are stored in the system.

For the website, the dining reservations are stored with your login (or rather, your login is stored with the dining reservations). Unsure of the actual architecture behind it, but I'd assume that your userID is stored and this is what does the associating (otherwise, if you changed your email it would really mess things up). At any rate, this is why the site now asks you to log in first, before any reservations are made or brought up.

Maybe you didn't 'attach' them to your reservation number.
I never use my reservation number when making ADRs, it's always 'attached' to my phone number instead.
This type of association is no longer needed for dining reservations. Now it simply asks for resort confirmation if searching on a day more than 180 days out.

I tested the new reservation system and any new ADRs made will show up on the My Reservations page. But any ADRs made online with the old system won't show up on the page; you have to use the Don't See Your Reservations? feature to call up your ADRs by confirmation and phone number. I assume any ADRs made on the phone will also need to be called up manually.
Phone reservations make me wonder... I know that they take your email address when they do them, so theoretically they could search for users with that email address and then link them to that account (of course, automatically, not individually!) I've only made phone reservations once (Oct 27 of last year... can you guess why? ;)) and it was a real pain in the butt (even discounting all the system issues). I have no desire to test it out :p.
 





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