My new Oven Saga--Part II

[Cindy B]

On Friday, I get a automated call from GE stating that they would be here between 9-12 to bring our new oven....

I was ecstatic!! A working oven... a NEW working oven.. and best yet, a new working oven that was FREE...

Well, 11:45 (don't you just love waiting all morning long) a big white truck drives by slowly... ITS HERE!

Two men come in with it, and attempt to leave....

Hold On!!! This oven was supposed to be installed as well! The home warranty told us that installation and delivery were to be done by the person delivering the oven.

There was a large language barrier with the delivery guys and us (sorry!), and they don't understand that they we were told that they were to install it as well. They tell us they have NO IDEA and that they need to go to next stop...

We are trying frantically to get the home warranty people on the phone... (why does the 2 hours time zone difference never work in our favor... they were just getting in!) to straighten this up....

They try to take my NEW OVEN AWAY!!!!

Thats fighting words to someone who hasn't had a working oven since November 7th!

The delivery persons dispatcher is yelling at them to move on, we are telling them to stay because we were told that they were installing it.

Turns out, that someone dropped the ball regarding the correct install code. No one is admitting who dropped the said ball, but the oven stays eventually....

Well, after getting in touch with the warranty people, they wanted to send their own repair people and they can't come out until the SECOND WEEK OF JANUARY!!!!

Now this is a wall oven, stuck in the middle of my kitchen floor! (Incidentally it makes a nice island!) That is not acceptable..

DH starts his phone call chain. First to the warranty people, then to GE (whose oven it is), then to the the person who set up the order, then eventually to GE again, then to the home warranty person supervisor, and then finally the president of the home warranty in their corporate office.

The soonest they claim they can get someone out is the second week of January... as much as I like my temporary island.. that won't do!

So off we went to Sears.. and got a quote for install. They can be there in three days! GREAT, we pay for the install, and make yet another phone call to the home warranty people.

They, suddenly approve this installation charge!

So, possibly, by Friday, I will have a new oven installed...

The box is quite lovely! I can't wait to see what's inside!

 

[SeaSpray]

You'd better open the box and make sure it's the correct oven! I hope all goes smoothly on Friday and that by Friday night you're cooking up in a storm in your new oven

 

[KimRaye]

BIG QUESTION??? Whatcha cooking FIRST?!

 

[jfulcer]

Do you need all of our addresses so you can send us all cookies from your new oven?

 

[Cindy B]

I just want it in first, then we can talk about cooking!

I now see they may need to cut a small area out of the cabinet like 3/16 of an inch....

The first oven was installed in 1973... I'm scared to think what is back there!!!!!

 

[karebear1]

You got it made in the shade compared to my sister! She's been remodeling her kitchen- and they promised to install the new double oven by the 23rd of December.... well- they installed it alright- and it stayed in the wall for about 15 minutes after the workers left.... and then came CRASHING to the ground- shattering all over their newly laid wood floor! SHe almost had a nervous breakdown! Well- I'm happy to tell you that she had a working and properly installed wall oven unit the NEXT DAY and floor damage repaired!

 

[DMickey28]

well hopefully all goes well on friday...have fun with the new oven!!!

 

[4greatboys]

Originally posted by karebear1
You got it made in the shade compared to my sister! She's been remodeling her kitchen- and they promised to install the new double oven by the 23rd of December.... well- they installed it alright- and it stayed in the wall for about 15 minutes after the workers left.... and then came CRASHING to the ground- shattering all over their newly laid wood floor! SHe almost had a nervous breakdown! Well- I'm happy to tell you that she had a working and properly installed wall oven unit the NEXT DAY and floor damage repaired!

OMG its a good thing no one was close to it when it fell.

 

[JerseyJanice]

I'm waiting for something on my range to break, so we can buy a new one. The one we've got is on its last legs, for sure.

And when I do get a new one, I am going to be dancing-in-the-streets-happy. I just love new appliances! You should have seen me the day I got my new washer!

Anyway, Cindy, congrats on your toy. May you bake many a goodie in it in good health for many years.

 

[Cindy B]

Yikes! I can't imagine that the wall oven would come out!

At least if this happens here, we have some old lineolum that we are going to replace eventually