That was the first thing I noticed too after I read the post and then looked to see who the poster was.
I will say though that this past April, I did encounter more rude guests than ever before. One of the CM's even commented on it when a guest ran into my DD-13 hard enough to actually knock her down. The CM said that they have seen more rudeness from guests this year than ever before. I'm hoping for some pixie dust by the time we're back in Sept.
Oh I hope...I hope...I hope that this is either VHoffman or me again. I miss her! Her posts were always so entertaining!