angey77
DIS Veteran
- Joined
- Jan 10, 2001
- Messages
- 2,420
Recently returned from our Disney wedding and honeymoon and wanted to share some things with you guys on CR.
First, we checked in with two rooms on an AP rate. We asked if the rooms could have seperate room charges and were told no unless there was an AP holder in both rooms (which was not the case). What a pain! Then we asked how much a tower upgrade would be and it was unavailable. My first thought was "Booked up the first week of December???" and then I found out there was a huge convention and some ESPN stuff going on. OK, I can handle that, but we did get upgraded for free to a garden view from standard view
Then as we continued to checked in and were told we owed over $700!!! CR was only showing $180 paid on two rooms. OK, HELLO? Would they honestly hold two rooms at CR for months after booking with only $180 paid, which was showed as being paid the week before (which it was to pay off our room). Forty-five minutes later, we find CRO had some miscommunication with CR and they did have the money and told us to go and enjoy the parks and call later to get our room keys.
Got to our rooms, they were wonderful and very roomy! This was our first time at CR and we became spoiled from the size and convenience. Walking to MK just to ride Peter Pan and hopping the monorail to visit other resorts and Epcot were wonderful.
One loop while we were there was our last night. My husband went to pick up merchandise delivered to the resort and we wondered the entire trip why our room keys were gold and not the standard colors. The CM at the gift shop informed him he either had a key to concierge or CR had run out of normal room keys! I was still in Epcot when I got a call from him that he used his key and took the elevator all the way up to the 14th floor! WHAT??? He said the area was dark, but we were wondering if we were given concierge access the entire time as a honeymoon treat and not know it or what. We decided not to ask the next morning as we were checking out since the key did not work again. We wondered if it was a weird coincidence.
Upon checking out, we had a room charge of $1100. Surpise, surprise, the money from CRO STILL was not credited. By this time, I was not in the Disney spirit. We ended up spending our last morning at the front desk AGAIN and my husband had to demand the credit card be credited right then and there.
Needless to say, the bad did not outweigh the good and we understand things get crazy with the holidays. We'll be staying at CR again, we really liked it, but we will be sure to check our charges every day we are there.
First, we checked in with two rooms on an AP rate. We asked if the rooms could have seperate room charges and were told no unless there was an AP holder in both rooms (which was not the case). What a pain! Then we asked how much a tower upgrade would be and it was unavailable. My first thought was "Booked up the first week of December???" and then I found out there was a huge convention and some ESPN stuff going on. OK, I can handle that, but we did get upgraded for free to a garden view from standard view
Then as we continued to checked in and were told we owed over $700!!! CR was only showing $180 paid on two rooms. OK, HELLO? Would they honestly hold two rooms at CR for months after booking with only $180 paid, which was showed as being paid the week before (which it was to pay off our room). Forty-five minutes later, we find CRO had some miscommunication with CR and they did have the money and told us to go and enjoy the parks and call later to get our room keys.
Got to our rooms, they were wonderful and very roomy! This was our first time at CR and we became spoiled from the size and convenience. Walking to MK just to ride Peter Pan and hopping the monorail to visit other resorts and Epcot were wonderful.
One loop while we were there was our last night. My husband went to pick up merchandise delivered to the resort and we wondered the entire trip why our room keys were gold and not the standard colors. The CM at the gift shop informed him he either had a key to concierge or CR had run out of normal room keys! I was still in Epcot when I got a call from him that he used his key and took the elevator all the way up to the 14th floor! WHAT??? He said the area was dark, but we were wondering if we were given concierge access the entire time as a honeymoon treat and not know it or what. We decided not to ask the next morning as we were checking out since the key did not work again. We wondered if it was a weird coincidence.
Upon checking out, we had a room charge of $1100. Surpise, surprise, the money from CRO STILL was not credited. By this time, I was not in the Disney spirit. We ended up spending our last morning at the front desk AGAIN and my husband had to demand the credit card be credited right then and there.
Needless to say, the bad did not outweigh the good and we understand things get crazy with the holidays. We'll be staying at CR again, we really liked it, but we will be sure to check our charges every day we are there.
