Twice now at Panera I have gotten the wrong order. I always order the same thing, the same way - by using a saved favorite on the Rapid Pickup app, so I order as I leave the house and it's ready by the time I'm passing Panera on the way to work. I pull up, run inside and grab my bag.
Twice in the the past couple weeks, I've gotten to work and what I ordered, is not what's in the bag. Yes, I guess it's my responsibility to check before I leave the store, but whatever happened to trusting order accuracy!?
They say if your order isn't right, they will give it to you free the next time, but have you ever tried calling and reporting a wrong order? The phone tree voice literally tells you to hang up and call back between the breakfast and lunch rushes which is like a 45 minute window. Sigh. Forget it...I'll just eat my wrong breakfast power sandwich! It's less of a hassle than trying to get the right one!
SUPER 1st world complaint!! haha