Disneyliscious
DIS Veteran
- Joined
- Feb 15, 2009
- Messages
- 2,281
So months ago I tried for 3 weeks and finally got my Chef Mickeys reservations for 10/12 at 7:50pm. It was for my sons 16th birthday.
On 10/01 I called the cake hotline to order my sons cake - the famous Haunted Mansion cake as seen by Cake Man Brian on the cakes thread....the green wallpaper, gold picture frame, bats, coffins, skeletons, etc. I was told that I had to email the cake folks and tell them what I wanted since it was custom. I was given an email address and I emailed that day. I never heard back from anyone. I called back and was told it could take a few days for a response. Nothing. Finally on 10/09, after we are already in Florida I called again and told the lady that I had not heard from anyone. I wanted to change the photo frame on top to something different which is why I had to email them in the first place.
I was informed that they didn't have time to order anything new to put on top of the cake at this point and that the cake decorator could "paint" a graveyard scene on top. I told her that I liked the 3-D effects of the cake I had seen and that we woulod just go with that one, gold photo frame and all. She said this was a very popular cake and that lots of people were asking for it.
We arrive at CM tonight and were seated within 15 mins. Minnie immediately came to our table, followed by Donald and Goofy. Shortly thereafter Pluto came by. We saw Mickey but he was busy at other tables. The food at CM was good, but not "blow your mind" good.
I asked the server to bring the cake out so we could use it as a centerpiece since we were taking it back to the rental house with us and not eating it there in the restaurant. She said she would. Her service was not even sub-par to say the least. Three of the four of us sat for over 10 minutes with nothing to drink....not even glasses as she had taken them to refill them and I guess she forgot about us.
She finally brings us something to drink and then comes out with the cake. I was mortified. It was not even close to the cake I ordered. It was a basic white cake (10 inch), trimmed in horrible black icing, with 5 hard crunchy red roses on top and a SCREEN PRINT of the Haunted Mansion. There were no bats, no coffins, no skeletons, no wallpaper, no black/red roses, no photo frame, no ribbon with the inscription - nothing. The words "Have a Hauntingly Happy 16th Birthday James" were screen printed in red letters on the cake. I specifically asked for it to be written on the ribbon.
I didn't say anything in front of my son, but I went to the podium and told the hostess that I had gotten a cake that I did not order. She said she would go pull my cake order form and come back to me. The cake manager came back with my cake order form and sure enough there it says - bats, coffins, skeletons, golf photo frame, green wallpaper, white chocolate ribbon.
She looks at me and says "Well what do you want?". I told her that I don't mind paying for what I ordered, but that I did not get what I ordered. She never once apologized and went on to say how sometimes people get things wrong. I said I understood, but it didn't change my situation. She asked if I wanted the cake at all and I said "Well yes....its my sons birthday and this is the only cake he will be getting.....and his birthday is over in about 3 hours. She said that the basic cake costs $45 and the extra decorations were $20 which brought it to the $65 total. She said she could let me have the cake for the basic $45, which I agreed to. I didn't want a free cake. What I wanted couldn't be provided to me at that point - the cake I ordered.
We then paid our tab and Mickey still hadn't come around. We sat another 35 minutes (already been there over an hour) and he finally came by. It does take him longer because more people want pics with him. Understandable.
Oh yeah, once the server brought the cake out, she lit 4 candles and my son blew them out. She said "oh let me light them again because Mickey and the gang will come and celebrate with you". We sat there until the candles were dripping wax on the cake and never seen any characters. We didn't expect any at that point, but the server seemed totally clueless. Not happy with her service AT ALL.
On the flip side, my 8 year old son who has been asking me all week if the characters are "fake" people in costumes.....he flipped out when the characters came by and it was totally magical for him. He "got it". He got the magic and never was even thinking about if they were costumes or not. Minnie kissed him on the cheek and it just tore him up. We really enjoyed seeing his un-anticipated interaction with the characters.
In the end, I can't stress enough to call and call and call again about checking on your cakes. I was SO dissappointed in the fact that we didnt get the cake my son and I looked at on here. I hate to say it, but the cake was just plain ugly. It tasted great and was moist, but it was just ugly.
I don't think I'll be going back there or ordering another cake again.
And thats my experience, FWIW.
On 10/01 I called the cake hotline to order my sons cake - the famous Haunted Mansion cake as seen by Cake Man Brian on the cakes thread....the green wallpaper, gold picture frame, bats, coffins, skeletons, etc. I was told that I had to email the cake folks and tell them what I wanted since it was custom. I was given an email address and I emailed that day. I never heard back from anyone. I called back and was told it could take a few days for a response. Nothing. Finally on 10/09, after we are already in Florida I called again and told the lady that I had not heard from anyone. I wanted to change the photo frame on top to something different which is why I had to email them in the first place.
I was informed that they didn't have time to order anything new to put on top of the cake at this point and that the cake decorator could "paint" a graveyard scene on top. I told her that I liked the 3-D effects of the cake I had seen and that we woulod just go with that one, gold photo frame and all. She said this was a very popular cake and that lots of people were asking for it.
We arrive at CM tonight and were seated within 15 mins. Minnie immediately came to our table, followed by Donald and Goofy. Shortly thereafter Pluto came by. We saw Mickey but he was busy at other tables. The food at CM was good, but not "blow your mind" good.
I asked the server to bring the cake out so we could use it as a centerpiece since we were taking it back to the rental house with us and not eating it there in the restaurant. She said she would. Her service was not even sub-par to say the least. Three of the four of us sat for over 10 minutes with nothing to drink....not even glasses as she had taken them to refill them and I guess she forgot about us.
She finally brings us something to drink and then comes out with the cake. I was mortified. It was not even close to the cake I ordered. It was a basic white cake (10 inch), trimmed in horrible black icing, with 5 hard crunchy red roses on top and a SCREEN PRINT of the Haunted Mansion. There were no bats, no coffins, no skeletons, no wallpaper, no black/red roses, no photo frame, no ribbon with the inscription - nothing. The words "Have a Hauntingly Happy 16th Birthday James" were screen printed in red letters on the cake. I specifically asked for it to be written on the ribbon.
I didn't say anything in front of my son, but I went to the podium and told the hostess that I had gotten a cake that I did not order. She said she would go pull my cake order form and come back to me. The cake manager came back with my cake order form and sure enough there it says - bats, coffins, skeletons, golf photo frame, green wallpaper, white chocolate ribbon.
She looks at me and says "Well what do you want?". I told her that I don't mind paying for what I ordered, but that I did not get what I ordered. She never once apologized and went on to say how sometimes people get things wrong. I said I understood, but it didn't change my situation. She asked if I wanted the cake at all and I said "Well yes....its my sons birthday and this is the only cake he will be getting.....and his birthday is over in about 3 hours. She said that the basic cake costs $45 and the extra decorations were $20 which brought it to the $65 total. She said she could let me have the cake for the basic $45, which I agreed to. I didn't want a free cake. What I wanted couldn't be provided to me at that point - the cake I ordered.
We then paid our tab and Mickey still hadn't come around. We sat another 35 minutes (already been there over an hour) and he finally came by. It does take him longer because more people want pics with him. Understandable.
Oh yeah, once the server brought the cake out, she lit 4 candles and my son blew them out. She said "oh let me light them again because Mickey and the gang will come and celebrate with you". We sat there until the candles were dripping wax on the cake and never seen any characters. We didn't expect any at that point, but the server seemed totally clueless. Not happy with her service AT ALL.
On the flip side, my 8 year old son who has been asking me all week if the characters are "fake" people in costumes.....he flipped out when the characters came by and it was totally magical for him. He "got it". He got the magic and never was even thinking about if they were costumes or not. Minnie kissed him on the cheek and it just tore him up. We really enjoyed seeing his un-anticipated interaction with the characters.
In the end, I can't stress enough to call and call and call again about checking on your cakes. I was SO dissappointed in the fact that we didnt get the cake my son and I looked at on here. I hate to say it, but the cake was just plain ugly. It tasted great and was moist, but it was just ugly.
I don't think I'll be going back there or ordering another cake again.
And thats my experience, FWIW.
I'm really sorry to hear this and sorry this happened to you. 
I noticed he disappeared for a long time with the server prior and he said they were trying to sort it out. I got a ordinary white cake with yellow inside and he had to pay for it as he was without a cake that he ordered. He didn't want to ruin my day so waited to tell me later. That was the one and only (or last time) we tried to order a cake for a celebration.
.
