My first GAC experience - Disneyland experiences and questions.

Mama Who

DIS Veteran
Joined
Feb 11, 2011
Messages
2,260
So we went to DL for Leap Day and late at night got caught in an understaffed crowd on Main Street. I had a very bad panic attack and DH managed to get me out of the crowd, find a CM (eventually) and get me to First Aid.

First of all, if the blond lady with the knee brace or the guy with the therapy dog read this forum, thank you. Thank you lady for your gentle tones, slow speech and reminders about deep breathing and meditation. You knew exactly what was needed and having you sitting there keeping me from getting worked up again was precious. Thank you sir for sharing your dog. A warm pup pressed up against my leg was a blessing and puppy kisses were a good distraction from my distress and embarassment. It was generous and compassionate of you to send the dog over to say hello and I appreciate the gift.

The end result of the trip to first aid was that the staff recommended that if I was coming back the next day, I get a GAC to reduce my time spent in confined areas with crowds so that I don't hit critical mass. It was a little bit of a blow to my ego, but I did it and it was a good idea.

Thursday morning I returned to the parks, went to City Hall and spoke to a CM about a GAC. She gave me one marked for alternate entrances. She was kind, respectful and helpful at all times. She suggested areas for viewing shows and parades that might be less crowded, since the GAC doesn't help with those. She never once made me feel guilty because I "look fine" or broken because I'm not.

I found over all that CMs were excellent. None of them were ever rude or unkind or gave me any kind of hassle. The only question I ever got asked was whether stairs were a problem (they aren't) so that if I needed an alternate exit for Toy Story Midway Mania he could be prepared. (It requires crossing the ride lane and they have to stop the vehicles briefly.)

The alternate entrance for Star Tours turned out to be just shuttling me into the fast pass line which frankly still left me in a crowd for a fairly long time. Does anyone know how they handle wheelchairs? Is there an entrance through exit option? I am happy to wait, but doing it in the crowd defeats the purpose of the GAC for me.

There was an awkward moment at Buzz Lightyear when they put me through an alternate entrance that then required me to merge with the mainstream line with no CM present to facilitate. It was the one really uncomfortable moment and I almost turned around and left. I felt like people were staring and mad that I was "line jumping" which may have been mostly in my head, but it was awkward. That one probably needs rethinking on their part.

What do people consider GAC etiquette for situations where it essentially removes your wait? I went with "only one trip at a time" because it felt like it would be wrong to go again immediately when everyone else had a 20 or 30 minute wait. Some of the Fantasyland rides in DL are built in such a way that it is most convenient for the CMs to just put GAC riders on immediately instead of having us cluttering up the exit.

There were several things I was able to ride without using the GAC. Whenever reasonable, I opted not to use the GAC but in some cases it was a real blessing and even when I didn't use it, knowing I had it helped.

This forum was a tremendous help. I was better able to express my needs and handle the GAC process because of information I've gotten here. I'm hoping that sticking to the off season will reduce my need for a GAC, but I'll be getting one from now on and keeping it as a tool in case I need it. Thanks to all of you for helping me feel okay about accepting an accomodation that I need but have resisted.
 
So we went to DL for Leap Day and late at night got caught in an understaffed crowd on Main Street. I had a very bad panic attack and DH managed to get me out of the crowd, find a CM (eventually) and get me to First Aid.

First of all, if the blond lady with the knee brace or the guy with the therapy dog read this forum, thank you. Thank you lady for your gentle tones, slow speech and reminders about deep breathing and meditation. You knew exactly what was needed and having you sitting there keeping me from getting worked up again was precious. Thank you sir for sharing your dog. A warm pup pressed up against my leg was a blessing and puppy kisses were a good distraction from my distress and embarassment. It was generous and compassionate of you to send the dog over to say hello and I appreciate the gift.


The end result of the trip to first aid was that the staff recommended that if I was coming back the next day, I get a GAC to reduce my time spent in confined areas with crowds so that I don't hit critical mass. It was a little bit of a blow to my ego, but I did it and it was a good idea.

Thursday morning I returned to the parks, went to City Hall and spoke to a CM about a GAC. She gave me one marked for alternate entrances. She was kind, respectful and helpful at all times. She suggested areas for viewing shows and parades that might be less crowded, since the GAC doesn't help with those. She never once made me feel guilty because I "look fine" or broken because I'm not.

I found over all that CMs were excellent. None of them were ever rude or unkind or gave me any kind of hassle. The only question I ever got asked was whether stairs were a problem (they aren't) so that if I needed an alternate exit for Toy Story Midway Mania he could be prepared. (It requires crossing the ride lane and they have to stop the vehicles briefly.)

The alternate entrance for Star Tours turned out to be just shuttling me into the fast pass line which frankly still left me in a crowd for a fairly long time. Does anyone know how they handle wheelchairs? Is there an entrance through exit option? I am happy to wait, but doing it in the crowd defeats the purpose of the GAC for me.

There was an awkward moment at Buzz Lightyear when they put me through an alternate entrance that then required me to merge with the mainstream line with no CM present to facilitate. It was the one really uncomfortable moment and I almost turned around and left. I felt like people were staring and mad that I was "line jumping" which may have been mostly in my head, but it was awkward. That one probably needs rethinking on their part.

What do people consider GAC etiquette for situations where it essentially removes your wait? I went with "only one trip at a time" because it felt like it would be wrong to go again immediately when everyone else had a 20 or 30 minute wait. Some of the Fantasyland rides in DL are built in such a way that it is most convenient for the CMs to just put GAC riders on immediately instead of having us cluttering up the exit.

There were several things I was able to ride without using the GAC. Whenever reasonable, I opted not to use the GAC but in some cases it was a real blessing and even when I didn't use it, knowing I had it helped.

This forum was a tremendous help. I was better able to express my needs and handle the GAC process because of information I've gotten here. I'm hoping that sticking to the off season will reduce my need for a GAC, but I'll be getting one from now on and keeping it as a tool in case I need it. Thanks to all of you for helping me feel okay about accepting an accomodation that I need but have resisted.


I am glad that they were able to assist you during your time of need:goodvibes.It must have been scary having all that occur during your trip:confused3 was that the first time something of that nature happen to you:confused3.I'm glad that the GAC was of some use to you as well. As far as the wheelchairs having an alternate entrance, most of the rides are mainstreamed so they use the same entrance as everyone else. There are a few exceptions like spaceship earth, and splash mountain and bttm. Hope I was of some assistance :)
 
As far as the wheelchairs having an alternate entrance, most of the rides are mainstreamed so they use the same entrance as everyone else. There are a few exceptions like spaceship earth, and splash mountain and bttm. Hope I was of some assistance :)


Sorry, this wasn't at WDW, this was at DL.

At DL there is less mainstreaming than there seems to be at WDW. I doubt a wheelchair could make it through the line at Star Tours, for example, and I've never seen one in the line. DL is full of tight switchbacks and narrow pathways in the queues.
 
I am so glad you had a wonderful GAC/GAP experience. When we go to WDW, I have to use one due to my leg/back/hip using my personal ECV. I don't like "having" to use one, but I truly have to. Otherwise, I simply couldn't go places that require extended periods of standing, walking, or waiting (For instance, I have to lie on a flat hard surface when my back or hip tightens up unexpectedly). Like you said, when I am standing or just looking at me, I look "normal" or "well", but many disabilities (like mine) are just not that obvious. Disney's CM's have always fallen over themselves to be helpful, kind, and respectful. I just wish the general public understood what we have to go through, not for pitty, just understanding that we aren't trying to get an unfair advantage. Just the opportunity to enjoy these wonderful parks like others do. I've never felt uncomfortable, judged, or given the 3rd degree at WDW. I can't say that about all parks, but WDW gets an A+. Hope your future visits are fun and successful.
 

Sorry, this wasn't at WDW, this was at DL.

At DL there is less mainstreaming than there seems to be at WDW. I doubt a wheelchair could make it through the line at Star Tours, for example, and I've never seen one in the line. DL is full of tight switchbacks and narrow pathways in the queues.

:lmao:,don't know how I missed that :confused3:blush: I think they use the exit:confused3
 
I will send you a PM on some of the current policies at DLR when using a GAC. As far as Star Tours, since there are stairs the WC goes through the queue until it reaches an elevator and you then take the elevator up. I haven't ridden Star Tours since it was re-done, so this might be different now. The one time I had to use an ECV (my manual wheelchair was damaged on the tram while riding to the entrance from Mickey and Friends) I was directed through Star Traders (the exit dump store) and up the exit ramp where a CM would meet me. I believe this is because of the weight of the ECV/PWC and/or the width of the ECV/PWC. Either way, the way you are directed to enter the ride with a GAC can vary depending on needs, mobility device, etc. I am sure that crowd levels play a role in this as well, so what you experience at one time of day might be different if you try and ride the same ride later in the day.
Mandy
 
What do people consider GAC etiquette for situations where it essentially removes your wait? I went with "only one trip at a time" because it felt like it would be wrong to go again immediately when everyone else had a 20 or 30 minute wait. Some of the Fantasyland rides in DL are built in such a way that it is most convenient for the CMs to just put GAC riders on immediately instead of having us cluttering up the exit.


Sometimes if it is early or late, and there are short lines overall, the CM will ask DD (wheelchair user) if she wants to ride twice...like on Buzz Lightyear or Haunted Mansion. That way they don't have to fuss with getting her on and off and then back on again.

But when the "alternate entrance" results in a shorter wait (mostly in the MK), we just ride once out of courtesy to other guests. Granted, for every ride where we might have a shorter wait (the teacups come to mind), we have another ride where we wait five times as long (Small World).

Glad you were able to enjoy your trip!
Mary
 
/
I will send you a PM on some of the current policies at DLR when using a GAC. As far as Star Tours, since there are stairs the WC goes through the queue until it reaches an elevator and you then take the elevator up. I haven't ridden Star Tours since it was re-done, so this might be different now. The one time I had to use an ECV (my manual wheelchair was damaged on the tram while riding to the entrance from Mickey and Friends) I was directed through Star Traders (the exit dump store) and up the exit ramp where a CM would meet me. I believe this is because of the weight of the ECV/PWC and/or the width of the ECV/PWC. Either way, the way you are directed to enter the ride with a GAC can vary depending on needs, mobility device, etc. I am sure that crowd levels play a role in this as well, so what you experience at one time of day might be different if you try and ride the same ride later in the day.
Mandy


With the current set up I just don't see how any wheelchair could physically fit through the main queue. The corners seem pretty tight to me, but I don't use a chair so I could be underestimating their ability to turn. Maybe next time I'll approach theu exit CM and request to enter through there. I don't mind if they want me to wait, I just don't want to end up in the position of telling my kid I can't ride his favorite ride with him because the crowded line freaks me out on a bad day.

I look forward to your PM!
 
I edited the title to make it clear that the thread is about DisneyLAND.

It is different than WDW. Since Disneyland is older than WDW and has less space to work with, there are less Mainstream lines, where all guests use the same line.
 
I will be getting a GAC as I have difficulty with stairs at Disneyland for our upcoming vacation. It has been a very long time since I have been able to ride Star Tours and I don't remember that there were stairs. Can someone clarify this for me? I don't want to get in the regular line and then discover stairs are right in front of me?
 
I will be getting a GAC as I have difficulty with stairs at Disneyland for our upcoming vacation. It has been a very long time since I have been able to ride Star Tours and I don't remember that there were stairs. Can someone clarify this for me? I don't want to get in the regular line and then discover stairs are right in front of me?

I don't recall stairs either, and I was just there. I could be forgetting, but I don't think DL's Star Tours has stairs.

Heads up- Toy Story Midway Mania has a bunch of stairs in the exit. (Only the exit.) There is an alternate exit but you might want to tell them when you board that you can't do stairs so there isn't any confusion when you get off.
 













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