My faith in DLRP totally restored!!!

[Booknut]

I just wanted to let you guys know that I had sent a complaint letter to DLRP about the state of our room when we got to the Santa Fe (see my trip report from last November). It wasn't a bad letter per se as I love Disney and can't be angry at them for more than a day but I did say how disappointed I was at having missed my first day in the parks waiting for another room that had light bulbs etc.

Anyhoo, they wrote back a really great letter and offered us a free night with 2 day park hoppers so we're going back in September, 1 night at the Santa Fe and then we'll do 2 nights at another hotel, preferably one with a pool

So i'm excited and hope I can feel a bit more magic this second time around, especially without the cold...so bring on our 2nd trip!

Am off now in search of a new ticker

 

[DLPdaft]

Yey!!

Fabulous news booknut - about the complimentary room and tickets, and the new ticker search .

 

[Cyrano]

This is excellent customer service. Congratulations on a great result

 

[BRobson]

That is a great result

 

[Bolanette87]

What a fab result! Nice one!

Bob xoxoxox

 

[thelittlemermaid83]

Woohooo, when in Sept are you going?

 

[Booknut]

3rd week I think, going on a Wednesday, we'll go for 3 or 4 nights, maybe go to Paris for a day, make it a mini holiday Am hoping with my Dream pass that we can get a good 40% off deal for an onsite hotel.

 

[mummyal]

Fantastic!!

 

[tinks_1989]

Glad you had a good result we had to complain about the santa fe when we went in january (see my trip report trouble in paradise day 4 of 4)

how long did it take them to respond to you we have had the standard looking into it email blah but just wondered how long it took to have every thing sorted

 

[thelittlemermaid83]

3rd week I think, going on a Wednesday, we'll go for 3 or 4 nights, maybe go to Paris for a day, make it a mini holiday Am hoping with my Dream pass that we can get a good 40% off deal for an onsite hotel.

I'm there on the 21st September for 6 days so may see you there

Sept is a great time to go, low crowds and nice weather.

 

[Bolanette87]

I'm there on the 21st September for 6 days so may see you there

Sept is a great time to go, low crowds and nice weather.

I agree! Thats why we're looking at going back in Sept....

Bob xoxoxox

 

[Booknut]

I sent my letter on 3 January and received a response from them the next day saying they would write to me in the future via Expedia as I had booked through them so they sent the response to Expedia.

I was so happy to hear that they were addressing my concerns about a room being in that state and didn't even read the sentence about the free night and park hoppers at first, it wasn't until I read it out to my husband that I realised they had done that, you'd have thought I won the lottery I was so happy

Hope we can all get together in September

 

[tennisfan]

Fantastic customer service